Name: Wylie Court
Address: 345 Fenton St, Rotorua, Rotorua, Rotorua, 3010, New Zealand
Rating: 8

Smoking areas

Smoke-free property

Heating

Ticket assistance

Garden

No elevators

Reception desk

General

Non-smoking rooms

Fridge

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Iron and board

Laundry

Telephone

Services and amenities

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Barbecue grill(s)

Sun Deck

Recreation

Parking

Swimming pool

Spa tub

Outdoor pool

Heated swimming pool

Pool and beach

Fax and copy machine

Business

Children's playground

Children swimming pool

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

Rotorua International Airport

Tauranga City Airport

Wylie Court

Rotorua

Rooms spacious but dated,poorly maintained and dirty. Bins and towels from previous guests still present. The spa pool was  a health hazard! Smelly, grimy,unclean and lots of dirt lying in it. Ugh!
But worst was the snide and sarcastic manner of the host Judith. Superficially pleasant but you don't want to get on the wrong side of her ! Check out her posted replies to any complaints and look for the not so hidden sarcasm.  She was also having " problems with rooms" so asked  that she cancel our Expedia booking and that we pay her directly instead " at a cheaper rate*....but didn't  do the cancellation through Ezpedia and I had to go to them direct to try to get our refund. Just lucky I noticed the cancellation email Judith sent me wasn't right and I could screenshot a copy of it o Expedia. Bit of a scam there? We left after one night due to cleanliness. Were told by Judith's husband  our 2nd night would be refunded ...but had to leave our card details as he didn't know how to do it.!!!!!  Not surprisingly refund didn't appear. Had to chase and finally got 40%, not 100%  back. Still keeping an eye on card ffor unauthorised withdrawals..... Rude sarcastic and unhelpful responses to any calls. Beware!!

Terrible!.... Dirty, needs upgrading, badly maintained and hostess very rude and sarcastic. Refunds not made. Beware!!

Would give 0 star if option's given, NOT FAMILY FRIENDLY, DO NOT book with them if you are travelling with young children and don't want uncertainties.
PLEASE READ OUR EXPERIENCE BELOW PATIENTLY.
We book a one night accommodation at Wylie Court Motor Lodge in Rotorua for 21/10/2023. 7pm tonight (one night before check in) , we received a phone call from the motel advising we were supposed to check in on he 20th. I checked my booking confirmation, it clearly said check in was on 21/10/2023.
I called the motel back, the motel staff said they didn't know what happened, they said the information bookings.com dropped off for them was on the 20th, anyway there was no room available on the 21st. The staff offered alternative accommodation but not providing any details (eg. Location, size of the room, cleaness, facility etc) on the alternative accomodation. When we said we didn't want alternative accommodation as we were travelling with a minor (4 year old) and wouldn't consider anything we were not sure of, the staff became verbally rude/abusive and hung up. Considering our trip was due the next day, I called back, and she kept repeating "now I'm going to talk and you listen!" said "even if you show up tomorrow with your four year old, you won't be provided a place to stay". She hung up to me again, the following times that I called back, the calls just went straight into voice mails.
It's very clear that Wylie Court intended to dishoner its booking and force customer to accept alternative accommodation in threat of no other accommodation in the surrounding region would be available for the night appointed, under the awareness that we would be travelling with a minor and would not have any options.
As a result, we cancelled our Rotorua trip, all prepaid tours were forfeited and we are in the process of negotiating with Wylie Court in travel loss compensation.
WOULD NOT RECOMMEND IT TO ANYONE travelling to Rotorua Rigion, the standard of customer service was below unacceptable.



Wylie Court Dishonoured our reservation

The outdoor area needed a good tidy up was not even swept.  We have stayed here previous years and it was not up to its usual standard. Very sad indeed. Would not recommend. Sent a request to state matters of interest and got no reply poor.

Very dissapointed

Our stay at Wylie was excellent. The location is ideal for both town and the redwoods Park. The staff were super friendly, and went over and above to help us out (even with bikes!). Would stay again! 

Super helpful staff, lovely place to stay.

Interior dated I would say at least. Heated family pool - NOPE ice cold. Private courtyard with small private mineral pool - not operational for VERY longtime. Stacks of excuses why nothing is working! Playground - all equipment been removed! Taken the business over 3 weeks ago!! This Motel might as well just be handed over as Emergency accommodation provider just like their other business, Rotorua International. On paying our bill at Wylie Court, receipt issued as Rotorua International - I smell a rat!! Goodluck to Judith and all her staff. I will NEVER stay there again nor market their business 

Be AWARE 

Clean and well maintained units , nice staff , quiet and friendly location. The kids loved the thermal pool. Great location for superb restaurants also. This would be my top pick for the price in Rotorua.

Good Motel

Good accommodation for a stay in Rotorua. 

Other than being a bit dated, we found this to be a pretty good motel. Our unit was reasonably spacious with one double bed downstairs in the main living area and another on an upstairs mezzanine.

The kitchen had a fridge, microwave and two cooktop hobs. 

Everything was clean and tidy.

Car park space was immediately outside the unit.

Pricing was reasonable. Location was good on Fenton Street - about a half hour walk into downtown Rotorua.



Good lodgings

A little dated in the interior decor but the two story unit we got for our family of four was otherwise excellent.  Pretty spacious with a nice wee balcony and private courtyard it also had a private spa pool.  If you have kids that can’t not climb railings then ask for a single story unit as the top area might not be for you. 
 The family pool was nice and warm with a lovely poolside area with bbq and seating.  The playground could be expanded from a couple of swings to make it top notch for young families. 
Lovely service, they were all too happy to accommodate our needs and advise us on places to go or eat. 
Wifi was pretty stable and good parking.
Will definitely stay here again.

Great value for money

The rooms are incredibly dated, curtains only in some bedrooms, walls are paper thin and the lounge is very dark. The resort is very run down and dated too. Very disappointing considering the price paid. 

Tired, Run Down and Disapointing

I’d stayed here years ago and it was great. It came highly recommended so we paid the higher price looking forward to the pool which appears in  pictures on the website. Got to the room and it looked fine, daughter went racing to check out the pool only to be told it was closed as it needed cleaning (it was green) remotes didn’t work no sky or smart tv to cast to. My poor mother got trapped in the bathroom as the handles weren’t working properly and the beds were old. This was supposed to be the executive suite. All in all it was very disappointing especially for the price 

Wylie Court

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