Name: Alpine View Motel
Address: Quintin Drive, 15, Te Anau, Te Anau, Te Anau, 9600, New Zealand
Rating: 8

Smoking areas

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Fridge

Family room

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Luggage storage

Laundry

Services and amenities

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Barbecue grill(s)

Hiking

Fishing

Recreation

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Cycling

Sports

Children's playground

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the mini-hotel

Room amenities

Alpine View Motel

Te Anau

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed 2 nights at the Alpine View Motel Te Anau, the unit although very 1960s, was clean and spacious. However we received a nasty surprise after checking out, my husband’s credit card had been debited $150- for extra cleaning under the pretext that we had left “vomit left all over the unit”.  This was totally untrue as neither my husband nor I had been ill/sick and we know we had left the unit in a tidy and reasonable condition upon departure. We subsequently contacted the owner refuting these allegations and the extra cleaning charge as they had to be a mistake, however the owner was adamant and later provided some photos, although of poor quality and with no dates nor times on the photos.
Sadly, we strongly believe these photos are fake and were most likely fabricated by the owner in order to justify his additional cleaning charge. We feel cheated and robbed.
Our advice to travellers is to avoid this place altogether, or take as many photos as possible before you check out. Do not rely on the honesty of the owners of this property. We had a very bad experience that has tainted an otherwise great holiday.

Unscrupulous owner, a very bad experience

Big regret. Extremely unhappy with condescending attitude, lack of hospitality, and unprofessionalism of owners Rodger and Tilly.

We made a booking on the website and selected 10pm ETA (this time option was available on the website, and was clearly written on our confirmation email). When I realised night of that they hadn’t let me know late arrival arrangements, I emailed well within reception hours to ask what to do and over some correspondence received a series of very condescending emails with a snarky attitude. After charging us $40 simply to access a key lockbox, the owners wrote back in a condescending tone "Most people just pay attention to our confirmation email ... The confirmation email clearly states 8pm for reception closure, but you decided to ignore that for whatever reason... We can’t wait up for people at all hours of the night… No other job works 12 hours per day…” Our email said 10pm ETA, since that option was available on the website.

Further, after our stay, they sarcastically thanked us for leaving rubbish on the bathroom floor (not true at all), and seemed to accuse me of lying when I let them know our schedule was delayed because we were told Homer Tunnel was closing that night, saying it wasn't closed and asking how I managed to communicate if I was in Milford Sound the previous night since there is no cell service there (even though the restaurant and hotel at Milford Sound has wifi to send emails…).

They also weren’t there in reception at 9:30am for checkout.

The room was comfortable, but the immediate snarky attitude and subsequent unprofessionalism was so off-putting it made me regret giving my business to this place.

Unprofessional + condescending

You can not trust this hotel and the owner! We made a reservation over booking.com for three nights. When we arrived, the owner said that they have no room for us despite the reservation. Even worse, the owner was rude and claimed that it was somehow our mistake. Only after intervention of booking.com, he admitted their mistake but did not help us in any way or did not apologize at all. We did not get any room and had to drive 150km to the next available place very late at night. So in short, if you want a place to sleep in Te Anau who does not just forget your reservation and blame you for it, avoid this hotel.

You can not trust this hotel and the owner

We really enjoyed our 4 nights at Alpine View. Room 8 was spacious, comfortable and well-equipped. Lovely new bathroom. It was also peaceful, with little noise from other patrons. John, at the front desk, was marvellous; friendly, helpful and knowledgeable. We hope to return on future visits

Fantastic

The best part about staying at Alpine View was the extremely flexible manager!  As Te Anau was very busy and we had to book 2 different motels, she made it her business to find us a room so we didn’t have to move!  Thank you so much!

Friendly and flexible service

A great place to stay. The accommodation was very spacious and comfortable. Staff members were very welcoming and helpful during my stay. Fab location, with the lake just being down the road.  Overall the accommodation was clean and tidy, but some areas needed a bit more attention.

Enjoyable stay

We arrived ahead of the check in time to be met by John who was very helpful and very welcoming.  The room was ready and we checked in early.  Knowing we were going to Milford Sound the next day John printed an advance weather forecast for us.

We had unit 3, a one bedroom unit with cooking facilities.  It lacked nothing.  The bed was comfortable, the shower was great.  It was great to relax on the couch at the end of each day.
The wifi was strong and there were ample TV channels including Netflix.  The fairly new large, smart TV allowed on demand programes.

Onsite parking was available free of charge.

It is a short walk to town either along the foreshore or through the park.

I highly recommend staying here and will do so again when we journey to Doubtful Sound.



Alpine View is Worth it

Thanks John for your warm welcome, your magnificent motel, your location and above all, your soccer knowledge. Great.....
This motel is located close to Te Anau Lake and the town centre.  Parking lot in front of your same room. The room is spacious with a shared terrace. Fully equipped kitchen and a small but correct bathroom. Very comfortable beds. 
Excellent service with plenty of local recommendations. First choice when staying in Te Anau, which is the necessary starting point when driving to Milford Sound (120 km.)

Soccer at last......

stayed here prior to the great walk . Fantastic service . 
we got all our food ready for the great walk and left our packaging in the room with a lot of beer and wine bottles sorry for that. Thank you for the warm welcome and clean rooms . such a nice short stroll into town for dinner . 

pre walk stay in te Anau 

The hosts are so friendly. They made us feel like they really valued our custom. The location is great, away from the hustle and bustle of town but only 5 mins walking distance and 2 minutes walk to the lake front. Clean and spacious accommodation. Would definitely come again.

Alpine View Motel

Main amenities of the mini-hotel

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

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Additional information

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