Name: The Rutland Arms Inn
Address: Cnr Victoria Ave & Ridgway Street, Wanganui, Wanganui, Wanganui, 4500, New Zealand
Rating: 8

Smoking areas

Smoke-free property

Heating

Terrace

Outdoor furniture

Reception desk

General

Bridal suite

Non-smoking rooms

Room service

Fridge

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Bathrobe

Linens

Toiletries

Rooms

Laundry

Dry-cleaning

Luggage storage

Telephone

Iron

Services and amenities

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Sun Deck

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Conference Hall

Business

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Wanganui Airport

The Rutland Arms Inn

Wanganui

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is a fantastic pub with great food and great service. I’ve frequented this place on many occasions whilst a regular visitor to Whanganui and it’s consistently great. Would recommend it to anyone who enjoys a warm and hospitable experience.

This place is fantastic!

Very disappointed by the service provided by the staff at a recent wake attended by a group from all over NZ and Australia.   An issue on booking numbers that was unfortunately not managed well at all.  Rude staff, poor service, derogatory comments to the paying customer about being a liar, point blank refusal to serve alcohol to dining guests was an escalation way above the booking issue.  No guests in NZ deserve to be told to F off.  I felt management on the night failed to take responsibility for his wait staff and manage the situation in a professional manner.  A very unfortunate incident that could have easily been avoided.

Unprofessional

Well where too begin!!! At my friend's father's wake, After lots of money spent (but it's not all about the money) it was after we had our lovely dinner that we got told to leave!!! We were all rather gobsmacked! After grieving for our friend, I am sure he wouldn't have won't it to end this way unbelievable. I did question the Manager, he just wouldn't answer my question but said "just leave" ,  we couldn't believe how aggressive they where to us, we where a party of 60 year olds. So we left, and decided to go to to another establishment, we where welcome with open arms.  I also would like to say the lady with the Australian accent, was very much a lady!!! I will never go to this place again, fancy staff being so rude to people that are greiving!!!

No justification

My uncle's wake was held at the Rutland on a Wednesday evening in early November and the experience was marred by disappointing treatment from the staff. Initially, everything seemed fine until a couple of extra guests joined us for dinner. The staff seemed upset about this, claiming we had lied about the number of people when booking the table. We explained that it was a wake, and it's challenging to predict how many people will stay, but our explanation fell on deaf ears. Their main concern appeared to be their workload with other tables, which I found to be a less than empathetic response, given the circumstances. To make matters worse, we were accused of being drunk. While it's true some of us had been drinking, no one was behaving in an obnoxious or difficult manner. 
A few of us were teary, given the nature of the occasion, but there was no disruptive behaviour. I believe the situation could have been resolved amicably if the staff had communicated their concerns to us and allowed us to explain the context. Unfortunately, a decision was made without considering our perspective, leaving us feeling unfairly judged.
This experience was particularly distressing for my cousins, who had just lost their father. Instead of feeling supported and understood during a difficult time, they were made to feel as though they had done something wrong. It was disheartening to witness the lack of compassion and understanding from the staff, especially in a hospitality setting where empathy and kindness should prevail.
On this occasion, the Rutland's hospitality fell short. I had hoped for a more understanding and compassionate response, considering the nature of the event. Unfortunately, due to this disappointing experience, I have decided not to return to the Rutland in the future.

Insensitive treatment by staff

I visited this restaurant while on a business trip to Whanganui. 
The food was exceptional, I went for the steak which was cooked to perfection and accompanied with some very tasty vegetables. 
The beers selection was brilliant and I will certainly visit again on a non-work day to test more of the beers on offer. 
The staff were great, very attentive. 
I would recommend a visit if you are in the area.

Great food, a very good beer selection and great staff.

What a delightful hotel. Beautifully furnished with comfort in mind and an eye for retro style. All members of staff, without exception, were friendly and helpful. The food was excellent and imaginative. Great craft beers and good wines. I can’t recommend this highly enough.

Comfortable and welcoming

A last minute decision because of a cancelled trip. Made to feel very welcome and the staff were helpful and friendly. The room was comfortable, clean and spacious. 
The car park was a tight squeeze and the outside steps to the rooms were challenging in the rain, although there is an internal staircase as well.
The restaurant was buzzing with mainly locals. Always a good sign. The food and beer were excellent as was breakfast the next morning.

Great hotel and restaurant

The hotel looked a little tired from the outside but it was totally different - very fresh and maintained once through the door. We loved it here - we loved the fact that there was a restaurant bar attached that was beautifully furnished in an old pub style. The range of beers was good, served at the right temperature and kept well. The food was very nice and the breakfast options were great. The upstairs accommodation area was clean and fresh, the room appeared to be newly renovated with tasteful but comfortable furniture, nice bathroom, and wifi. There was dedicated parking out the back. The location was central; right in the middle of the shops. The staff were warm, welcoming and professional. The price was great value for money.

lovely hotel

A  Group of 7 adults dined here last night and can say I was very impressed.. 2 had  burgers which they said very of extremely high standard , one had the fish and chip and was very impressed with the mushy peas. one had steak and mushrooms which was exceptionally good....I had a smaller meal of scallops which were very tender and tasty...one had lamb and couldnt actually see what the other person,..but there werent any complaints... the wait person was attentive and asked if everything was all right.  Overall a very pleasant dining experience.  We were jsut there to dine not at the Rutland for accomodation.

Very Impressed

Warm, clean Inn. Bar and restaurant good food and price, with eye catching old style ordiments.
Staff were friendly, welcoming and helpful.
Lovly wooden and early 1900 decor.
In just the right spot to walk around city and river.


The Rutland Arms Inn

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