Name: Whakatane Hotel
Address: 79 The Strand, Whakatane, Whakatane, Whakatane, 3120, New Zealand
Rating: 6

Elevator/lift

Smoking areas

Smoke-free property

General

Laundry

Luggage storage

Services and amenities

Common kitchen

Restaurant

Kitchen

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking nearby

Parking

First Aid Kit

Beauty and wellness

Personal protection equipment for staff

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Whakatane Airport

Whakatane Hotel

Whakatane

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I suppose booking into an old Hotel for only $120 per night your expectations should not be too high. BUT my experience was really bad and to be honest could have been avoided if the staff cared.
Firstly I turn up to check in at the accommodation office, it was unmanned, There was a bell so I rang it and rang it and rang it with no response from anyone. So I go into one of the bars and see a young woman behind the bar, she wasn't really interested in helping, but said oh, you are supposed to come to the bar, no sign or anything indicating this in the office reception. Anyway she begrudgingly goes to office and checks me in, with little to no personality or care. 
So we get to the room ,OMG we've gone back 100 years, small, dated, lumpy mattress and really soft non supportive pillows. To be fair although it was relatively clean. 
So down stairs for a beer after hours of driving, go to the same bar, nobody to be found, ring another bell continuously, no service, go outside to find 3 staff members sitting at a table smoking away and really not looking like they want to be there and definitely do not want to disturb their smoke and serve someone.
The same inspiring women that checked me in,  looks up and her mate says do you want a drink? yes please that's why I have been standing at the bar for ages getting no service, so miss personality drags herself into the bar and gets my order wrong. 
As you can imagine we only stayed here for one drink and did not risk dining in, we went down the road to a superior establishment.
I must add though, Friday night after eating at a fine restaurant down the road, avoiding the pub for dinner yet again,  we came back to our boring bar to watch football and have a drink or two before going upstairs to bed. There were different staff on, a young (really young) male and a young female serving us they were 100% more efficient and friendly than our staff from Thursday afternoon. So that's a good thing and some hope for the pub.
I have since read more reviews on this Hotel, wish I had read them before booking in, the common denominator is POOR service and lazy staff, if you don't fix this asap management you will get no repeat business ever.

Oh Sorry I am Interrupting You, I was Looking For Service.

This place was daylight robbery, $190 for the family room for a night. It is a hostel not a hotel and the place is filthy. We had no other option than to stay here as the roads were closed. We enquired within the hotel first if they had any rooms and we were told no. When we checked booking.com they had a room - shock! 

The showers are falling apart and the rooms are in desperate need of renovation. 

I would have been able to see past the imperfections if the room was a reasonable price. 

Not a hotel! 

I had a quiet Sunday night in a single en-suite room.  Yes, the hotel is old and in need of refurbishment, but they are very clear on their website what the place is like, including the possibility of noise as they are over a bar.  Room was clean, bed was comfortable, heater was provided.  Only negative was the shower door in the en-suite - if you are plus size, you won’t be able to use the shower - the door opens inwards, towards the shower head, with little room to squeeze past the door.  Wifi wasn’t great, but worked.

Old, but comfortable

This hotel has definitely seen some better days. This is definitely better described as a hostel than a hotel. It is in a great location and is in walking distance of restaurants and shops. The rooms are basic but has everything you need. Unfortunately a previous guest had been smoking in my room and they tried to mask the smell with a cheap air freshener. The bed is very old and soft, and I woke up very sore.

The wifi was slow but worked most of the time. Luckily, it was not as noisy as I was expecting on a Saturday night.

Tired hotel above the pub

Outdated and wall paper coming of walls. Internet is barely working. Carpets are really worn. Pub underneath sending noise up till early hours. Curtains really thin in front of window letting in a lot of light. Kitchen very small. 

Falling apart 

This hotel is ready for a bulldozer for a new development.
On a hot night a fan is available in the room which is on a one hour time clock , letting you sweat for the rest of the night.
It is in a time warp, worst place to stay.
You need earplugs on Saturday night as a nightclub opens till 3am playing head banging music.

Terrible

The website mentioned that the accommodation was above bars, so I expected a little noise. This was not the case. I was there on a Thursday night, and all drinkers had dwindled away by 9pm. The room was clean and functional. I appreciated being able to cook my own meals in a shared kitchen, and also the guest lounge area which was very comfortable. This hotel is not modern, but it nicely combines back packer accommodation expectations and cleanliness. I would stay here again.

Better than expected

Fantastic location close to everything. The place was old but clean. Showers required exact precision for temperature control and were shared for some rooms.
Not impressed that when I asked for recycling I got told to put it in the bin the recycling was to hard 😲
I had to ask for top sheets as we had none. She replied that that room doesn't get them. So I asked if they washed the blankets after each guest and she said no 🤢😵🤢 I then asked her again to get more sheets which she did.

Wear Jandles In the shower and you'll be fine.

The hotel is nice,clean and perfect for two nights but they need to work to improve the costumer service, special Nok,  her administrator. The Wi-Fi service is poor,  they don't have enough spaced  at the carpark for the guests and they have problems with the fire alarm in the rooms. So is possible at midnight they wake up you because the fire alarm was active

Improve costumer service

Stayed overnight in a small single boxroom costing $40 for the night.  Whilst the hotel is basic and a little run down in places, it is very clean offering decent value for money.  The hot shower head was not working and was reported to the owner.  Also, the light in hallway was left on overnight and is a little distracting.  I was on a two day golfing holiday playing the courses nearby at Whakatane and Ohope so it was perfect for me.  The location is great and you are near to everything.  Try walking up the hill early morning, taking in the magnificent view to White Island, then enjoying a cooked breakfast at the Robert Harris cafe which opens its doors nice and early.  The nearby Roquette restaurant has a stunning menu (try the fish) and the cinema do a decent hot chocolate.

Whakatane Hotel

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