Name: Rockview Hotels Limited (Festac)
Address: Plot 33, 23 Road, Festac, Ikeja, Ikeja, Ikeja, 102312, Nigeria
Rating: 4

24-hour reception

Elevator/lift

Smoking areas

Newspapers

Television in lobby

General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Free parking

Parking

Swimming pool

Pool and beach

Business center

Conference Hall

Business

Fitness facilities

Sports

Sauna

Beauty and wellness

Location

At the hotel

Murtala Muhammed International Airport

Rockview Hotels Limited (Festac)

Ikeja

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Your manager Gabriel is very rude and bad ambassador of the hotel. He needs to be cautioned or else customer will not want to come back. He looks down on people not knowing who he is dealing with and should stop

This  is a very terrible experience in this  hotel . First they checked me into a room with malfunctioned door and key with a dirty duvet  , then my period came out on my second night and their sheet got stained .  I even had  to wash it out so it won’t be obvious or messy   but I was detained in my room from checking out , that I  either pay for the whole sheet or pay 1000 for chemical to wash the sheet. Like who does that? I was embarrassed by the duty manager and the laundry person . I will not recommend this hotel for any body, unless  you are ready for your own dose of ‘embarrassment.

Terrible service

Their hotel manager Gabriel Odiba is the worst!! 
Booked for my wedding(informed them) and it was the worst experience ever!
Paid for Ambassadorial and i was informed on my trad day(same day i was to check in) that they only have Royale finally agreed and asked for a refund, got to the hotel for check-in and ask for the refund and was given Ambassadorial Suite....changed my room again without my consent...WTF
They Complained over stained floor bathroom towel (its a floor towel)
I complained over dirty room and soakaway smelling bathroom for a room over 45k and they said the smell wasn't bad....Aaah!
The dirty room...their reply was staff said he cleaned it...duh r u blind....dey hv a very useless answer for everything.
Service is 0%

WORST HOTEL EVER!
TRUST ME THEY ARE ONLY RENOVATED BUT THEIR STAFFS ARE USELESS....NO CAP!

Nice environment and I noticed the hotel has new infrastructures. The food (continental & intercontinental) tastes good and the customer service was top notch. I enjoyed my stay there and I hope to be back again soon.

Amazing place

Kindly permit me to use this medium to apologies for our below average services before now. we know There is no other way we can make up to you  our valued guests.This has prompted us to fully renovate to the very last details in other to serve you better we re opened on the 16th of December 2019 after 1 year and three months kindly call 08178342190 for further concerns thanks

ROCKVIEW HOTEL FULLY RENOVATED

To give this hotel a very poor rating was easy, Air conditioners not working, Generator was turned off at night every night of my 5 night stay despite regularly asking for it to stay on. My room lock had a problem so maintenance came to fix it, Told me it is working now. When I checked it it couldn't be locked. I reported other faults in the morning before leaving for work only to return in the afternoon and nothing had been done.
The buffet food was cold and staff offered to microwave my plate after serving myself. How long had this food been cold for???
The bar couldn't keep beer cold enough so I had to keep changing brands so to get a cold beer. 
All in all it was a very bad experience. I checked out and moved to a smaller/better hotel nearby.

Very poor

Don't stay here. Plug sockets not working AC not working. Was told it was fixed and it wasn't. Doors don't lock. Generator is turned off at night. All the staff tell lies.  WORST HOTEL IN NIGERIA. 

Good luck

Terrible 

The front desk people seemed the best part of our stay. The hotel also seems to have a good level of security and is located along established bus routes. However, the rooms were not very clean. Same with the bed sheets, duvet and its cover and the towels. A lot of the furniture was dilapidated and chipped.We had to complain about some items that were not working and it took a long time for us to get a response. We only had the buffet breakfast so can't say much about the food. The buffet lacked variety, the hot water jug was leaking, the meat was very hard and pieces of chicken were minuscule and bony. Feel that with a greater eye for detail and good service, the hotel has potential to be better.

A Recent Stay

Good afternoon Sir/Madam. I was a recent guest at your hotel in Festac town Lagos. I stayed their for almost a week and checked out on Sunday November 27th. My stay at the hotel was not so pleasant and I want to share my experience hoping that you will fix the problems.
 (1) HOUSE KEEPING: They are very lousy. On several occassions when I requested for the fridge in room 108 to be replaced because it was not working, it took almost 2hrs to be done after I came to front desk to complain. The same delay happened several times when I made other requests.
 (2) RESTAURANT: There was a time I ordered 2 bottles of beer to be brought to my room. After waiting for 50 minutes, the beer was not delivered. I had to come to front desk to complain. Several times when I ate at the restaurant, different staffs were opening the dish at almost the same time interval to check if it needs refill. Staffs standing behind guests when they are taking food is very annoying. Guests should not use the same plate to take food if they choose to go for another round to avoid contamination.
 (3) BUSINESS OFFICE: The day I used the internet, I gave a staff Naira 500, and she refused to give me my change till I complained at the front desk.
 (4) ELECTRICITY: On Saturday November 26th, there was power outage when I arrived to check in. I later checked in about 1am on Sunday Nov 27th. I was charged for a full day pay with no concession due to the inconveniences caused by the power outage. I stayed till 7pm on Sunday thereby paying extra for half day. It took the intervention of deputy manager to approve the 7pm checkout because the front desk staff insisted that I have to leave by 6pm.
 (5) There are coackroaches in the rooms. 
 (6) Customer service is very poor.
 (7) The carpet at the hallway stinks.

STAYED THERE LAST WEEK TILL NOVEMBER 27TH

From the front desk they were nice and receptive. The first room that was chosen has brown water marks in the tub so we changed rooms. The second room had cockroaches at least we saw 3, the day blind for the curtain were not clean. The lift needs maintenance cos my hubby had to knock about twice for someone to get it opened. The food was the worst part of the stay very horrible. I do not recommend rockview festac until they have done a total maintenance.

Rockview Hotels Limited (Festac)

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Services and amenities

Meals

Internet

Transfer

Parking

Pool and beach

Business

Sports

Beauty and wellness

Policies

Check-in terms and conditions

Payment