Name: Dmas Hotel
Address: PO Box 1612, Al Gubrah North, Muscat, Muscat, Muscat, 113, Oman
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

Express check-in/check-out

Private check-in/check-out

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Shoe shine

Services and amenities

Diet menu (on request)

Restaurant (buffet style)

Meals

Free Wi-Fi

Internet

Car rental

Transfer

English

Arabic

Languages Spoken

Free Parking on Premises

Parking

Spa tub

Pool and beach

Business center

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Muscat International Airport

Dmas Hotel

Muscat

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I made the booking for Co Worker for Business trip and from the beginning it was hassle. i checked the hotel in Expedia and it was mentioned in the hotel page that they offer Free Airport Transportation and mainly this was the main reason i chose Dmas hotel for it. 
before making the reservation i called the hotel to confirm about the transportation , someone called Mohsin answered me and said that the airport transport is chargable and this is mistake from Expedia side, i asked to talk to the Front Office manager but he told me that he checked with his manager and he will offer me Free Airport Shuttle and all what i need to do is make reservation and send him email. 
i made the reservation and sent email to ask for the Airport transport but then Mohsin said that it will be chargeable and he denied his confirmation before and told me he only said that he will check with the manager but my reservation has cheap rate and he can't offer transport. 
i asked to talk with the FO manager and he told me he is the FO manager , i asked for the GM and he told me he is in meeting then he told me he is out of the country . i was quite upset cause i consider this as cheating cause the hotel website say free transport and he confirmed it to me then he want to charge me for it . i made several international calls and several emails no one else answered me back like the whole hotel only one person is managing it !! 
No knowledge of good guest service and guest satisfaction. by the end of the stay we have been agreed on the charges with 8 OMR for Airport pick up and 6 OMR for Airport Drop but when i asked to change the Airport drop time to 6:30 AM he charged me 8 OMR cause the time is Early !! never heard about that before. 
in the end of the stay, instead of giving the Guest Invoice or Receipt for the taxi charges Mohsin printed his own email to me stating the charges of 16 OMR for both ways 
since when hotels give email copies upon check out for guests .... really weird hotel system and very disappointing.

Bad Guest Service

When I booked the Hotel, my expectations was a overnight stay during the transit considering its proximity to the city & with a decent price range.

I got pleasantly surprised on the Host's highly attentive approach, the amenities & mostly the food the prepared additionally to accommodate my request so promptly.

The Rooms are decent, good sizable, clean & with all basic amenities.They upgraded my room without any additional charges which was a great gesture, I liked the cleanliness of the room & the views as well.

The locations is also good, very close to the main city & main market area.

I will recommend this hotel for a budget friendly stay with a decent staying experiences.

Dmas Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment