Name: Swan's Cay
Address: Calle Tercera, Bocas del Toro, Bocas del Toro, Bocas del Toro, 1, Panama
Rating: 7

24-hour reception

Elevator/lift

Smoke-free property

Ticket assistance

Terrace

General

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Picnic area

Sun Deck

Recreation

Free parking

Parking

Pool facilities

Pool and beach

Business center

Business

Children swimming pool

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Bocas Del Toro

Swan's Cay

Bocas del Toro

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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25-beds

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27-beds

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3-beds

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31-beds

32-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Well located, safe but room for improvement is real: Bathrooms feel / smell "old", 2 beds in a room makes the room tight, not impressed by the pool - strong chemical smell. Was supposed to stay at local BnB but the water main broke and we were relocated to the Swan. I am sure you can find better in Bocas, but this town is a mess... Go to one of the islands instead. Stayed there for a flight, airport close to this hotel.

Ok and to improve!

The hotel as a whole and the rooms are overall ok.
Service can be 'disarming': restaurant that should be open from 7 for breakfast is still closed at 7:05.
Receptionist's response when asked why: 'no està abierto porque está cierrado' (it is not open because it is closed).
Isn't that great?😊😊😊



😊no está abierto porque está cierrado 🤣🤣

Our room was to the front of the hotel and had a balcony overlooking the street and the cathedral opposite. Room was a reasonable size and clean. There were problems with a few of the failicities, but Brigitte on reception was able to address most of them. 

The hotel is a few hundred yards from the ferry terminals, but Bocas isn't big, so Swan's Cay is convenient for bars, restaurants and tours. 

Breakfast is served in the cafe which forms part of the hotel and is a reasonable buffet, but on our last morning we had an early departure and choice was limited because the chef was late arriving!

Clean hotel in central localtion

I booked a reservation directly with their website on Wednesday and received an emailed confirmation number. Friday morning I saw an email stating the payment did not go through due to a "glitch' in their system. I called the hotel directly and spoke with Bridgette. She stated that she would need to speak to a manager if they were to honor the Wednesday price. Today's price for the same period and the same room was now a FEW hundred dollars more. She came back after a brief hold on the line and said there is nothing they can do and hung up on me. I immediately called back and I asked to speak to the manager. She said the manager Valerie, was not available for another 30 minutes. I asked why she hung up on me and she said didn't remember dong that....

SCAMMING?

What a gem near everything.  And with a really great pool which was a very nice bonus.  Cold A/C.  Lovely staff.  Refrigerator in room.  It appeared all rooms were poolside so it can get a little loud late in the evening but our experience wasn't too bad (this is COVID afterall).  We even stayed an extra night.  We have nothing to complain about here and we'll be back!

Great hotel.

Stayed for 4 nights -- room was quite small, but clean.  The pool area was okay, but wasn't cleaned for the entire time we were there -- a bit disconcerting since COVID hit.  Staff was nice, towels were available to be changed out at the front desk because of COVID restrictions.  Easy walking distance to restaurants and water taxis.  Overall, an okay stay -- the price was right!

Not horrible...

While working with Floating Doctors I would stay over the weekends at this hotel to get ablittle bit of luxury before heading back into the jungle.  I tried a number of hotwls in the area and it was by far my favorite.  When available, I always upgraded to the larger rooms upstairs with the balcony as they are indeed nicer than the smaller rooms.  Big plus was the pool.  It also included a great breakfast at the sushi place next door.  Overall very friendly people and a great place to stay.

The most comfortable hotel in Bocas AND it has a pool!

The rooms are nice, clean and quiet. The people from front desk are nice, friendly and helpful with everything u need. They give u a information about the town and tours. 
My girlfriend and I booked the tour with them and it was soooo nice, and the deepboard was amazing.
The pool is great to chill after the full day tour.

The best option in town, would stay again!!! 

I recommend it 100%

"Quiet, great services and friendly staff"

There are many cool places in Bocas, but Swans is the best hotel with the best staff in Bocas! We keep coming back every year for the super friendly & very helpful staff, clean rooms, great advice for sightseeing & activities, security of the hotel and its central location. All in all, best service in town! Hasta la proxima! Todo iba bien!

Best hotel experience in Bocas

Intense street noise and no hot water made me leave before spending the night. Most of the rooms are great but I was given one facing street side with a gap between the door and the wall, and I could hear everything outside. I was polite and easygoing when I raised the issue and the front desk guy refused to say anything, only “we have never had complaints about the room,” and not even being willing to check if someone else didn’t show up for a reservation to let me move rooms. No apology, no concern. 

I hoped they wouldn’t charge me for the room and let me leave, but I was charged. 

I ended up leaving and moving to casa max hotel, which was much more comfortable for 20$ less. 

Swan's Cay

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