Name: Hotel y Restaurante Mama Ines
Address: Calle Hacia Playa Estero, Santa Catalina, Santa Catalina, Santa Catalina, 0352, Panama
Rating: 8

Air conditioning

Smoke-free property

Garden

Terrace

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Cable TV

Shower/Bathtub

Shower

Rooms

Laundry

Services and amenities

Restaurant

Packed Lunches

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer services

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Free bicycle rental

Barbecue grill(s)

Picnic area

Fishing

Barbeque

Recreation

Free parking

Free Parking on Premises

Parking

Water sport facilities

Beach/pool towels

Next to the beach

Pool and beach

Meeting and presentation facilities

Conference Hall

Business

Diving

Snorkelling

Sports

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Hotel y Restaurante Mama Ines

Santa Catalina

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel has so much potential - the location right on the beach is lovely, the design with many levels to enjoy is great and the people are very nice. We found the food at the restaurant to be delicious and the service just fine.  The hotel really really needs some TLC -  our room was dirty and needed painting, the mirrors were cracked, we had 2 old towels only (for 3 nights) and unfortunately had cock roaches. I believe this was because the room backs on to where they store the beverages - so move the beverages and/or make sure the room is properly cleaned AND sprayed for roaches before guests move in.  We counted on a recommendation from the hotel for a trip to Coiba (as advertised on their website) which was our sole reason for being in Santa Catalina, and were directed by Julio (to whom we paid a $20 "deposit" - should have been our first clue)to Oceans Blue who they apparently always use without any complaints. It was hands down the worst "tour" if you can call it that we have ever taken. Disinterested, unengaged "guides", ancient, broken equipment, no direction or information - utter chaos and I actually question the safety of the operation. This hotel definitely needs to do some work to be fair value for money.  Really too bad as I said, it has great potential but at this point, I would not recommend it.

Think twice

There were both positives and negatives:
Positives:
1) The location is great, offering direct access to the beach and a fine view of the ocean
2) We ate  a couple of times at the restaurant and found the food to be really quite good and reasonably priced
3) The staff were friendly and helpful
4) The bed was comfortable and, when it worked, the wifi was adequate for normal usage
Negatives:
1) The room was dirty and had cock roaches in the shower.
2) We had only two towels for two people for three days and no hand towels, beach towels or glasses.
3) When we asked the staff for more of the above they responded quickly including fumigating the room. However, they indicated that these were not normal requests. So, be prepared  to ask for everything other than the bare essentials
4) We came primarily to take a coiba tour. We asked the manager for a recommendation, which he gave us (Ocean Blue Tours). He assured us that the guides spoke English. WE noticed that he ?/hotel took a 'deposit' from us which was subtracted from the charge from the tour guide but thought that he would have a vested interest in giving a good recommendation. To use an American idiom, the tour was a giant rip off. No English was spoken , I could not snorkel at all because the equipment was so bad, no effort was made by the guides to explain any of the area in any language, we could not go on a hike into the island or visit a bay with a concentration of turtles, lunch was comprised of  some cold pasta with canned  tuna thrown in. 
In summary, do not go with Ocean Blue and do not trust the manager to give an unbiased recommendation. As to the hotel, while the location was nice, we would not go back

Mediocre experience at Mama Ines

Cute hotel with all you need. Comfortable rooms, a small store to buy beach essentials, great restaurant, and the best is that it has direct access to the beach. 
Everything on the restaurant menu is delicious. Staff is friendly and accommodating. Has terraces and rooftop to hang out. The decor is of good taste and full of nature. First day , we went to an island near by for a few hours. Next day we went to Coiba for the day. Third day we chilled at the hotel and felt very comfortable just like home. Loved this place and would come back here in the future.

Best location in Santa Catalina

We got the room with a private balcony and it was gorgeous! The hotel also has lots of small open spaces with tables and chairs, which helps with keeping groups of people separate in COVID times, and avoids having everyone at the restaurant area. Staff are nice and the hammock at the balcony is the best. I was there for work and needed to wash gear, and having a hose and table on the balcony was really helpful. Will definitely be back in the future.

Great location, room and shared spaces

I booked directly via the hotels webpage, so they do not have to pay fees. But the place is run down and no one seems to care much about it. The fridges at the entrance are empty and off, doors closed (due to COVID 19?), the room was not cleaned- or even the trash taken out- once in 3 days. Remember- you should not throw toiletpaper in the toilet... The ‘terrace’ was under construction- but it looked like this it is since ages. Seats where dirty and broken. Staff was ok when asked directly- but no one was interested in your wellbeing. All of this for 79$ per night! Pity for the money. 
Nothing has to be perfect and keeping a place well directly at the ocean is difficult. But lack of interest for the guests and the property, lack of friendliness and helpfulness has nothing to do with this.

Dirty and not welcoming

Best nachos ever!  Restaurant and bar with best view  and beer choice Santa Catalina.   Great music and it is open almost all day.  Most restaurants open at 6;30 so it is a great choice if you need an early dinner. 

Direct access to the beach and easy crossing of estuary at low tide.  High tide entertainment is watching cars on beach get trapped by high tide.

Great little restaurant

a beutufuily positioned hotel right on the beech with amazing views . the staff were really friendly and helpful..  the rooms comfortable and tidy with  great shower .. good food .. felt very looked after  ill be back

a wonderful stay

We thought the place was charming and the staff were great. Nice view of sunset. The river adds a nice touch if you are looking at birds. There are also some tiny crabs that seem like they are saluting with the large claw, funny stuff.

Great beach!

Common areas were a bit dirty. There is a sofa in the dinning room which is extremely dirty which could be a very nice place for a morning coffee. Even with that... I think is one of the best places to stay in Santa Catalina. Rooms are simple but clean and it has a nice view of the area

Comfortable place but a bit dirty in common areas

The once surely beautiful object is the decay revealed.

We had the completely worn room No.1, in which the large sliding door in the direction of the Pacific could not open, there was no hot water, it was very cramped and unfortunately was not clean. The staff was characterized neither during the check in nor during our stay by friendliness. The attached restaurant operation ensures a high through traffic of locals.

The big plus of this accommodation is its location right on a surfer and child friendly beach.

The hotel is, as already mentioned, in a horrible state, which can not be attributed to the rainy season, but lack of repair of the current operator.

The spirit of Mama Ines has been here for a long time.

Hotel y Restaurante Mama Ines

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