Name: Machupicchu House
Address: Avenida Pachacutec 800 Machu Picchu,Avenida Pachacutec, Aguas Calientes, Aguas Calientes, Aguas Calientes, 084, Peru
Rating: 6

24-hour reception

All Spaces Non-Smoking (public and private)

General

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Free Wi-Fi

Internet

Tour assistance

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Machupicchu House

Aguas Calientes

child-bed

child-bed-fee

external-private-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

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oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

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with-view

annex

basement

main-building

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

You are better of staying on the street, than staying in this hotel. The rooms were so dirty and smelly, that we asked for a new room. This got refused by the very crazy ladies at the reception. They started screaming to us. Also, the breakfast is so bad.

Whatever happens, do NOT stay here

Well this is basic - just there hostal.

The good points are the large rooms and comfortable bed.

Now the handbasin leaked over the bathroom floor which is polished tiles. Combined with no bath mat it became a very slippery hazard.  There was no mirror in the room at any location let alone in the bathroom.

Shower and toilet good.

The noise through out the night was horrific. Somehow the noises seem to echo and this place never sleeps and is at 100 decibels at all times.

Breakfast was basic as expected and paid for.

The whole affair appears to be managed / run by 2 young ladies with no management / tourist / hotel  experience whatsoever.

Now this is a bleak picture however would I stay again.  Well probably not however not off the scale of possibilities however if I did I would be better prepared.

Noisy, just there Hostal

This hotel has potential, but the owners/staff need to put a lot more effort in to make it successful. It has relatively modern fittings but everything is in need of a good sweep/vacuum and mop, from the stairs to corridors to rooms.  

We had a decent sized room, but the floor, bedside tables and shelves were dusty and floors were stained with footprints. The bathroom was the worst: shower needed a good scrub with bleach (mould and yellowish slime), mouldy shower curtain, used soap in shower dish upon arrival. Worst of all, the toilet seat and lid were covered with mysterious and stubborn dark brown smears and spots. Had to lay toilet paper nest on seat to use toilet. We also received half a toilet roll upon arrival. One of the light bulbs in our room needed replacing. 

Our sheets appeared clean, and the bed was comfortable enough. Breakfast was included and was a simple combination of bread, butter and jam, omelette and tea/coffee. This was all ok. 

Wifi connection unreliable and slow in rooms, it's ok in reception area. 

Service was non existent, the staff/owners were not at all warm, hospitable or friendly and were mostly disheveled and disinterested. This is most unlike every other experience we've had in any other hostal/hotel in our 6 weeks in South America. There was a lot of sitting around when a lot of cleaning could be happening. 

The hotel is in an OK location, not too far from the train station and nearby restaurants. Yes it's up on a hill, but if you're in Aguas Caliente, you're most likely doing some walking to and around Machu Picchu, so you can't really complain about that. 

It's pretty cheap and has potential to be way better, which is its only redeeming factor. We would not stay again given the choice, but you get what you pay for. 

We did notice on the morning of our checkout that the front door was locked, and we were indeed locked in (as per previous TA review where user refused to pay and were locked in). We were definitely going to pay for our stay, even though we weren't entirely satisfied but I think it says something when a hotel resorts to locking doors to ensure its customers pay for their stay.

Let itself down

We spent two nights here so we could visit Machu Picchu and it was basic, but clean, comfortable and good value for money. It's set back from the main square so the surrounding stores were cheaper for water, beer and other supplies. 

Good value in an expensive town 

Most horrible hotel experience ever! Rooms were extremely dirty, used bed sheets, extreme toilet smell in room and bathroom and long black hairs everywhere in the beds. No cold water, toilets are broken in many rooms and molt on walls and ceiling. We requested a different room but the staff was extremely rude! In the end they locked the doors so we could not leave without paying. One staff member told us that her colleague is very crazy and not willing to listen to us at all. We were forced to stay in the hotel because the two girls locked the doors and aggressively blocked our way out. We were taken hostage until we paid all bills. 

Machupicchu House

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