Name: Tambo del Solar Hotel
Address: Pasaje El Solar No. 304, Arequipa, Arequipa, Arequipa, 04001, Peru
Rating: 8

24-hour reception

Smoke-free property

Heating

Ticket assistance

All Spaces Non-Smoking (public and private)

No elevators

General

Non-smoking rooms

Room service

Interconnecting rooms available

Family room

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Laundry

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Services and amenities

Breakfast

Breakfast in the room

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Rodriguez Ballon International Airport

Tambo del Solar Hotel

Arequipa

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We spent 4 nights in Tambo del Solar and have nothing to complain of. Our arrival with Peru Hop was very early in the morning as was our departure on the last day. Both times, the personal was very helpful and supportive.  We had room 400 on the roof; it was like a small apartment equipped with fridge, microwave, etc, which we barely used however. The thing we liked best was the hotel's location: very  close the everything, but in a quiet neighborhood.

very close to everything, but very quiet

While the single room I booked is in a decent size and reasonably clean; during my stay there it didn’t have WiFi service promised and the space heater in the room was not at all functional. Both of these issues were brought to the hotel’s attention but nothing was done to it.

The most serious offense came when I booked a Colca Canyon tour at the hotel through a tour operator owned by the same company as the hotel (Del Solar Travel); I paid 80 Soles and given a receipt clearly indicating that I would picked up the same night/early morning at 3pm at the hotel for a one-day Bi-lingual tour. 3am came and went but no one showed up to pick me up. The night-shift receptionist was very helpful in contacting the tour operator but was told different reasons why my booking was never done (it turns out that receptionist at the hotel took my money, gave me the booking confirmation but never called the tour operator). After the tour operator first promised to reroute the bus to pick me up, then asked me to do the tour the next day (which I cannot), and offered a irrelevant tour for free at 9:30am in the morning (which I refused since the sole reason for me to make a stop in Arequipa is to see the Canyon). The tour operator then proposed to arranged a taxi (at my expense of 200 soles) so that the taxi could take me to join the group tour; the tour operator never called back and followed through. After waited for 30 mins, I was determined to go visit the Colca Canyon and eventually booked a private tour (even though the tour “guide” speaks little to no English) through the help of the hotel night-shift receptionist at the amount of 350 soles. While the tour “guide” is friendly and the Canyon itself is breathtaking, I was not able appreciate the cultural contexts due to language barrier. Also, the breakfast and lunch included in the group tour were not included in this “private tour.”

After reaching out to the company and made a complain, it admitted its fault for not picking me up but offered only 100 soles for the 450 soles out-of-pocket expenses (including meals and tips) that I have incurred due to their mistake. I found it unacceptable but the manager just simply disappeared in the middle of the negotiation process. I don’t want to be cynical, but it all feels like a scam to force single travelers to book a last-minute private car service. 

If I were you, I would not stay in this hotel and would certainly not book any tours with them!

Scam! Avoid it if you can!

Location was excellent - close to the main square but in a gated area that is more quiet and with less people around. Shower was incredible! Solid hot water, strong pressure, and great shower head set-up. Staff was very helpful. Room was everything you need at a great price.

Could have been more amenities and/or common areas in the property, but we didn’t mind too much as we spent most of our time walking around downtown.

Great location and amazing shower!

We were in the apartment (#400) on the top floor, and the quarters were tight, but it was nice to be on the roof, to let our laundry dry out.  Plenty of hot water.  The pillows were thick and very firm, giving me a stiff neck by morning.  Breakfast is brought to your room, but unfortunately, that lets the eggs get cold.  We did appreciate getting breakfast early on our last morning, as we were leaving by 0630.  The staff were very nice.  Nice location, but it is still 2 uphill blocks from Plaza de Armas.

Nice hotel

We stayed in the room 304.
No hot water in the morning.
Water in the shower turned itself off in the middle of the shower (first person showering).
Bathroom light not working.
No soap to wash hands in the bathroom sink (nor a hand towel either).
The hydromassage shower had no pressure at all (it might as well not have been there) with some parts of it being broken.
There was a bed side lamp but with no socket to plug it in, making it useless and only good for the photos. They claim on Booking.com that they have socket next to the bed but you cannot charge your phone AND have the one and only bed side lamp on.
Shower leacking water to the rest of the bathroom and even outside, in the main corridor of the room
Extremely bad wifi reception. We couldn't plan the next steps of our trip, he had to go to restaurants and cafes for internet.
No face towel, only body one.
The staff could have been more helpful. None of them spoke a word of English and it was very hard to explain the issues we faced. I don't recommend this hotel to anyone. They definitely don't deserve the 8.1 rating on Booking.com since it is very misleading.
I have been to many hotels and hostels in Peru and this was the worst experience I had by far.
Btw, TripAdvisor claims there is free breakfast, which is not the case.

Worst 3 star hotel I have ever visited

Me and my friend booked a room here as we were in for a long day before hand, they had early check in that we had to pay $18 American dollars for but we had been on a bus all night and just wanted to sleep. So that was nice. The room was decent, not quite worth what we payed, as we payed about a normal price for a hotel room in Canada/USA and the quality was not quite that, but what can you expect for Peru I suppose, we were also not provided with toilet paper. The front desk doesn't speak English very well, but I knew enough Spanish and them with English that we just barely got by. 

Tambo del Solar Hotel

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