Name: Casa Bella Boutique Hotel
Address: Las Flores 459, Lima, Lima, Lima, L27, Peru
Rating: 9

Computer

Air conditioning

24-hour reception

Smoking areas

Currency exchange

Smoke-free property

Garden

Fire Extinguisher

Outdoor furniture

No elevators

General

Non-smoking rooms

Fridge

Cable TV

Rooms

Accessibility features

Accessibility

Laundry

Concierge services

Hairdryer (on request)

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Microwave oven

Meals

Free Wi-Fi

Free internet

Internet

Shuttle

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Parking

Fax and copy machine

Business

Pets allowed

Pets

Temperature control for staff

Temperature control for guests

Health and Safety Measures

Location

At the boutique hotel

Room amenities

Jorge Chavez International Airport

Casa Bella Boutique Hotel

Lima

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Host Michael Azuaje said when I left “Consider this your home in Lima,” and I truly can. I had a medical emergency just as we were going to leave at 6:30am for the flight to Cuzco. He called a doctor to the hotel within 30 minutes and I was taken to a good hospital a few blocks away. Michael sent my overnight bag to the hospital late at night, held the room and my luggage for me for my uncertain return a few days later.  Even when I was back and healthy he paid an outside laundry service on my behalf.  He is there day and night and with all the staff is courteous, warmly welcoming, and eager to be of help. It is like staying in an older family house. The furnishings are old but the rooms and bedding are clean. Peruvian artwork is everywhere. Wifi is excellent. The hotel is quiet and in a nice residential neighbourhood. The walled back garden is lovely and quiet. The airport transfer service is comfortable and luxurious. The breakfast is good and there is coffee and hot water available all day in the lobby.  40 mins to the central plaza and 40-60 minutes to the airport in Lima’s notorious traffic but close to the chic restaurants of its San Isidro or Miraflores coastal neighbourhoods. Ubers are very cheap, usually less than US$20.

“My home in Lima”

Wonderfully located  in an elegant and quiet section of Lima, Casa Bella is set in the middle of the spread of Lima areas you will probably want to see: the historic center, Huaca Pucllana and the restaurants of Miraflores, the great museums of Lima, and the fishmarket and restaurant cluster at Barranco. 
The hotel itself is a genteel family manor with historic feel and a most amazing approach to service. My travel partner took ill and hotel manager Michael Azuaje arranged first a (very good) house call and then when she had to transfer to and stay in hospital, packed and taxied an overnight case over in the middle of the night, then kept a room on standby until she was discharged.  Lovely breakfast spread, peaceful courtyard garden, car services arranged and all the more usual assistance provided, but the  care and capability from Michael and the rest of staff during our medical emergency really went above and beyond. Thank you, Michael!

Hospitality par excellence

Wish I had one more night there. Rooms were so big and nice, with a patio, loft ceiling, and comfortable bed.  Michael, the manager, was super attentive and helpful to our group and helped us get to and from the airport.  He let us stay in the lobby the afternoon before our super late flight so that we wouldn't have to worry about our bags.  Grounds were super safe and nice.  Lima is a lovely experience.

Awesome stay in Lima

This place is adorable. Homey, friendly, and comfortable. The AC worked well. I   rate it at 5, not because it's a 5 star resort. It's not. But? That's not what I  valued about it. The service, including 2 am airport pick up, and through daily breakfast was fantastic. My room was clean, and suited for me. Everything from plugs for my American chargers and curling iron. The towels were thick, soft and absorbed water well (ie not too much fabric softener). There was a well tuned piano in the front room... I  checked it.  They brought  me an iron and ironing board within 3 minutes of my request. They called cabs, made dinner reservations, and even ordered me chicken soup when I  felt sick. The breakfasts were tasty, the fruit fresh cut, and croissants soft, yet crunchy on the outside. They and could only have been better if I  spoke Spanish. I  wanted my eggs over easy, and I  could not communicate it well to them. I  tried to say "runny", "soft", "rare", "less cooked"... and they were still over medium at "best". 

The best part was Michael, the manager, and concierge. He seemed to be there 24 hours a day, wide away, smiling, friendly, and willing to translate on his phone so he could do the best he could despite the fact that the only spanglish  I  know is: hello, thank you, I am thirsty, may I have 1 beer please?, and where is the bathroom, please?

In all, when I  go there again? I  will choose this place because I  felt welcome, appreciated, and taken care of when I  wasn't feeling my best. Oh, and the price was GREAT! Next time, though, I  will figure out how to say,  "over easy" before I  go. You should check them out too.

Simply Awesome, Especially the Manager, Michael

I booked this hotel on Booking.com and they kept saying my credit card was invalid. They did this twice before cancelling my reservation. I called them and they said it was all fine until I woke up the next morning to see they cancelled it. 

This is the only way a hotel can cancel a guest reservation on Booking.com without penalty. They used the system to cancel my booking. If you book
this hotel be cautious, it's not a trustworthy place.

They cancel your reservation

Casa Bella is a charming boutique hotel, quiet and calm, well located in a safe, residential area in San Isidro, near shops & businesses. Good value for money. Clients are both business & people on vacation. For us Casa Bella was a perfect home away from home. We stayed here 3 times during our 2-week vacation. We came back and forth and were able to leave our large suitcase in storage while traveling North & then South of Lima. It was like coming home each time. The rooms are quite varied (garden rooms, etc) and spacious. We were upgraded to a suite free of charge twice. Breakfast was good (included in the price) - cereal, yoghurt, fresh fruit & fresh juice, bread, eggs. The staff were very polite and went out of their way to help, they were very efficient, and friendly.  A Great place! We thoroughly enjoyed our stay here and will come back! 

Perfect home away from home, great value for money

FIrst, good things. The hotel is located in a very nice upscale neighborhood which is a pleasure to walk around. The room was very cosy and spacious. 
Now, downsides. Breakfast is very basic and there's no free water in the room. But these are small things and what ruined our impression was the payment policy which is extremely inconvenient and fishy. The hotel has prices listed in dollars and the payment policy states that you can pay in dollars or in soles and credit cards are accepted, but if you pay in soles their own conversion rate (which is nowhere near the bank rate) is applied. When I tried to pay using my credit card in USD they charged it in soles (without letting me know it) using their own conversion rate. As per hotel staff they don't have the means to charge the card in dollars (which is unclear from the letter they sent to you prior to the arrival).  So I lost my money on double conversion and paid roughly 5% more than the actual rate stated on the invoice. To be honest, it's not the amount of money I lost (which is rather insignificant) but the way the hotel does business has embarrassed me the most. I will definitely not come back or recommend this place to anyone.

Beware of the payment scam

This was not my first visit to Casa Bella, though my first for a long time. Our room was spacious, the hotel is in a good location, and breakfast was more than sufficient. However, what impressed me most was the level of service. The reception staff, including Grecia and others just could not be helpful enough. I will certainly be staying here on my next trip to Lima.

Excellent service 

We only stayed for one night but were very pleased with our choice of hotel. Communication prior to arriving was very good, at our request they booked an airport transfer which saved a lot of hassle. Our room was on the ground floor of the main house, it was large, well furnished and the beds were very comfortable, our only gripe was that although the water was lovely and hot the shower was dated. Breakfast in the morning was very good and all staff were very helpful.

Excellent small hotel at a good price

This hotel was recommended by a travel agent in Cusco because of its location and convenience. It's a small hotel, mostly frequented by Peruvians, with a large, common breakfast table for all guests. The rooms and furnishings are quite eclectic, though in need of some upgrading. We visited in August, when temperatures were rather cold, but there didn't seem to be any heating in our room (perhaps I simply failed to see it!). The staff are accommodating and I would probably stay here again,

Casa Bella Boutique Hotel

Main amenities of the hotel

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Location

Description of the hotel

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Paid on the spot

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