Name: MO2 Westown Hotel Bacolod - Downtown
Address: Corner San Juan Luzuriaga Street, Bacolod, Bacolod, Bacolod, 6100, Philippines
Rating: 7

24-hour reception

Smoking areas

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General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Free parking

Parking

Children swimming pool

Kids

Pets Not Allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Bacolod-Silay International Airport

Mandurriao Airport

MO2 Westown Hotel Bacolod - Downtown

Bacolod

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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27-beds

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3-beds

30-beds

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32-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We went as a Family and was Charged because we moved the Bed so our 3 years old won't fall when sleeping. We checked in with 2 beds separated in a family room. Kaya pinagtabi namon to make sure Hindi malalaglag ung Bata. After we checked ouT CHINARGED kami Ng 300 pesos Kasi minoved daw namin ung bed. Inconsiderate na kahit intindihin nalang Kasi may Bata. Napaka suplada pa Ng front desk. Di rin maganda ung Cr kulang SA linis. Ung sahig Ang dumi pa.

Worst for family Check in

Our stay was not quite as bad as the rest of the reviews are, we stayed there for a week with my family (3 of us, two adults and one two-year-old child)  even though at first we were given a rough room with no windows, I did not hesitate to make a request if they can give us a better room.  They were actually quite helpful and assisted us all the way.  I have no issues with the receptionists and the workers were nice and respectful towards us.  We had no issues as well with the cleanliness of the place as they cleaned up our room when we do make a request.  I think one of a few minor blunders I have is that there is no laundry service on-site and yes the aircon needs some major cleaning. Other than that, this hotel is suitable for a quick stay and also very close to SM and nearby areas where you don't need to get a taxi. If you are working remotely, the internet connection is somewhat intermittent and you may have to bring your own mobile connection that is higher than expected.  Otherwise, I will give this hotel an honest review of an okay stay as it was for others.

comfort and easy stay

They told us to check in at 2pm but when we arrived, we waited for 2 hours to official check in. Got inside the room past 4pm. It's not a good experience especially when you've been in a long travel. They could have cancelled the booking if the room is still not available. We've been in multiple hotels and this is the very first time that this happened to us. Never again.

Never again!

The booking process was terrible.It was like their booking agents and frontdesk are not listening to whatever instruction you give them..The room was big with clean linens but the bath area is full of molds and tye aircon filter was full of dirt and dust.NO TOILETRIES ,no free water

An okay Hotel but needs improvement in cleanliness

I stay in hotels 200+ nights a year, both for work as a healthcare professional traveling around the U.S. and for leisure in Asia, where I live.  In recent memory this is the ABSOLUTE WORST hotel that I have stayed in.  Saying it is HORRIBLE is not an apt description.  Think worse, MUCH WORSE.  Staff were rude, insolent, indifferent and were the least representative of "hospitality" that you could imagine.  My wife and I were traveling separately because I was flying back home from the U.S. and she was coming from up island.  We normally stay in a much better hotel each time I get back from an overseas contract, but our usual hotel was booked out.  The hotel looked "okay" on the website.  Not in real life.  Despite numerous emails and texts, one that very morning, about my wife arriving ahead of me and occupying the room the front desk staff made her sit in the lobby for 2+ hours because the room was "Not ready".  The only thing that would have made this room ready was a wrecking ball.  This hotel has set a new sub-standard of excellence.  If you lowered the bar any further a snake couldn't slither under it.  Grime, filth, rust, the bathroom vent fan hanging out of the ceiling, the room "safe", a shoebox sized box, didn't work, but no worries, it had been ripped from the wall previously, so you could just carry it with you under one arm.  Just getting into the room was an adventure as the entry tile was buckled so that you couldn't open the entry door completely.  You couldn't open the adjacent closet door either, but that really didn't matter since this hotel does not provide hangers.  Really.  No hangers.  The pool, viewed from our room, might have been inviting to cool off, if it hadn't been for the lovely "Frog Pond Green" hue of the water.  We asked for extra towels and an extra pillow.  Those come at a cost.  The next day housekeeping took the clean (extra) towels out of the room, but left the dirty ones on the floor.  Then the front desk called and said that we needed to pay the "daily rental" for the extra pillow.  Otherwise they would be sending someone up to collect it.  After the 2nd night we'd had enough.  Really, we would have shifted sooner but I was jet
lagged from 30 hours of transit from the U.S. back home and, really, could it get any worse?  Well, yes.  Day 2 I awoke to find a construction worker on the access balcony outside our room's window.  At 0605 hours.  Peering in.  Silly me.  We were on the 4th floor, why did I need to worry about drawing the drapes.  He smiled and waved.  This would be a great place to stash your hated mother-in-law, worst enemy or evil boss.  The staff seem to be taking their hospitality cues from binge-watching the PURGE movie series.  The ONLY redeeming factor is the SM Mall located about 0.3 km away.  So, you can always look forward to shopping.  Like I said, the WORST hotel experience in memory.  We fled.  There are a few decent hotels in Bacolod.  This is NOT one of them.  Stay clear and far away from this dump.

It Does't Get Much Worse Than This...

We always booked this hotel every year at summer because it's very convenient for us to wander around that area. There are malls and restaurants that are nearby which are delicious, no cars needed walking distance only.

Hotel

I booked this hotel online and based on the published pictures, I  was impressed enough.  What a big disappointment.  The Premium Suite that I paid top money for, was nothing but a stuffy, smelly, dilapidated room.  I asked what was special about this so-called suite and was told it’s because of the carpeting.  Are you kidding me?  The carpet was very old and faded and torn in the middle.  The TV was old and did not work.  Drawers and closet doors fell to the floor when opened.  The bathroom faucet was hard to turn and the sink needed a good scrubbing.  The shower head was moldy and the “white” towels were gray and worn out.  They even charge for an extra towel.  They hesitantly moved us to a regular room, which was slightly better and cheaper than the premium suite.

The free breakfast was limited to Filipino choices only and came in small portions.  Coffee came in a very tiny cup, maybe 6 oz. at the most, and coffee refills are extra.  

The only plus at this hotel are the friendly bellboys and room attendants.  The owners definitely need to invest more money and time on this hotel as it really needs a lot of attention and issues that should be attended to.  Location is downtown walking distance to SM Mall, but the streets are full of vendors, tricycles and old abandoned buildings.

I was happy to leave this hotel.

STAY AWAY!

Hotel in a great location for malls etc , rooms are clean comfortable, but need a bit more looking after , toilets bathroom need more cleaning 🧹 not the best , breakfast is not that good , staff ok , nice small swimming pool 🏊‍♀️ at the back of hotel , they do have a bar with live music 

Great location 

Hotel is located nearby SM City Bacolod mall, so it was convenient to fast food. However, the hotel itself needed some work. The tvs were very old and the door lock of my room didn't work most of the time, which caused a real pain getting in room.

Great location but hotel needs some work

We stayed here for 2 nights at their family room good for 4 pax. The room was old, the tv was not even a flatscreen, the lighting was very dark, The bedsheets has stain too! but good thing the aircon and hot water are both functioning well. Wifi was very weak even the LTE signal was poor. What I like about was their complimentary breakfast it was good and big servings. 

MO2 Westown Hotel Bacolod - Downtown

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