Name: Circle Inn Iloilo City Center Hotel
Address: Iznart Street, Maria Clara, Iloilo, Iloilo, Iloilo, 5000, Philippines
Rating: 7

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

Terrace

General

Non-smoking rooms

Room service

Family room

Safe (in room)

Rooms

Ironing

Laundry

Hairdryer (on request)

Luggage storage

Services and amenities

Restaurant

Meals

Internet access

Internet

Shuttle

Airport transportation

Transfer

Parking

Swimming pool

Pool and beach

Business center

Event facilities

Fax and copy machine

Business

Family/Kid Friendly

Kids

Location

At the hotel

Mandurriao Airport

Bacolod-Silay International Airport

Circle Inn Iloilo City Center Hotel

Iloilo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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24-beds

25-beds

26-beds

27-beds

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3-beds

30-beds

31-beds

32-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The front desk personnel  on duty around  8pm on the 8th August  2024 was very rude .I was not ever humiliated in all my hotel stay, only in this hotel. Customer service at its worst. I will not ever return to this hotel ever nor I will recommend this hotel to any of my friends and relations.

I was insulted.

Our family have a walk in in this hotel and all staff both front office, housekeepers and in room dinning are accommodating! 5 star for this hotel..
My kid Zach really enjoy the pool experience..
Special mention on the guard who assist as when the parking was full..

Circle Inn makes our stay special

We expected to stay 5 days but had to check out the next day.  The 2 rooms we rented were both so musty and full of mould.  The pillows and beds were so dirty.  The sheets so thin that you could see your hand if you put it under.

The balcony was facing the market and you could smell the stench from the market place.  A corner was all green & black from the mould. It was not worth renting a large king Supreme room with the balcony because we could not sit and relax at the balcony anyway.

The standard room was so so so musty. As you walk in the door you can smell the odor.

The bathroom was all laced with black mould. See the photos.

I do not recommend for anyone to stay here.  If you have extra money, pay to stay at the Days Inn @ Wyndham.

You can end up getting very very sick.

You cannot buy your health back. You can always earn more money.

Mould, Mould, Mould!!!

The place is nice, the stay with my family is really worth it while we are enjoying the City of Love! I also love the room because it is so spacious like we can fit there and still comfortable. Thank you Circle Inn!

Circle is nice!

When I arrived at the Circle Inn and saw the room, I realized that I had booked the wrong room. I needed tea and coffee making facilities and a fridge. The staff on reception were so helpful and friendly, they upgraded me to a suite, with views of the sea and Guimaras Island. The room was massive, the bed was massive, you could have held a disco in the bathroom. It was one of the best rooms I've ever stayed in and only for a minimum upgrade fee. That is where the good points end. Yes, it overlooked the sea, but it also overlooked what I can only describe as a squatter area. I have no problem with that. What I do have a problem with is the dogs barking all day and night. It really did spoil our weeks stay. The owners of the dogs did not care that their dogs were barking loudly 24/7. With this in mind, I doubt very much if I would stay at the Circle Inn again. It's a real shame, because the hotel is good and the staff are wonderful. 😭😭

Spoilt by Ignorance. 

Hotel: Circle Inn Hotel, Iloilo City
Number of days stayed: 9 Days

I am a solo traveller from Manila, I chose to visit Iloilo, Guimaras and Roxas for this trip. This is my first time to visit these mentioned provinces and I just want to explore each city, eat good food and experience how they live their life here. 

When I was checking for a hotel to stay in Iloilo, I came across with Circle Inn - City Proper. On this review, you will be seeing my experiences during my stay here on this hotel. 

For your reference, I’m a traveller both International and Domestic - Jet setter to be called (with my line of work and for leisure). I’ve been to different hotels around the world and also here in the Philippines, this gives me more insight and comparison. 

Hotel Room:

-Decent to stay in

-Clean and neat when I get into the room

-Furnitures and bathroom fixtures are not well maintained

-Hotel towels, newly laundry but looks dirty because of its over usage sign (dark in color) 

-I usually check the bed coverings once I get in the room and upon checking on it, its not properly laundry because you can see  stains and other markings on it, it gives you the feeling of a “Motel Feel-like” vibes. Good thing I always bring with me extra bed and pillow covering for my safety and sanity. 

-Basic hotel amenities are not provided (They just provide a shampoo/ shower gel and soap bar - so MOTEL amenities). You have to bring everything you need if you’re planning to stay in this hotel. 

-WIFI. In my 9 days stay here in the hotel I was never happy with their connection, it really sucks and if you’re here for a business trip I will not recommend you to stay here because you will not be able to work well with this kind of WIFI connection.

-Air conditioning inside the room is functioning well all through out my stay in the hotel.

Hospitality / Service:

-Once I get in the hotel I really appreciate how the Guard welcomed me and helped me out with all my luggages. With my stay here in this hotel, the guards will really greet you whenever you go in and out of the hotel premises. Kudos to the guards on this hotel.

-The receptionists on this hotel are quite acceptable and casual, they’re accommodating and helpful but will definitely mention one receptionist who really stand out from the rest, her name is “Wedj” if I can still fully remember how she pronounces her name to me. She definitely manifest what a receptionist should be and what are expected them to be. She’s really accommodating, helpful, kind / polite and most importantly she know her guests well. She handle things and circumstances well and responds promptly to the guest request, I experienced this first hand. 

-The restaurant staff, doesn’t know how to welcome their guests in the restaurant. I tried having breakfast the day that I arrived in the hotel and never repeated it again during the course of my stay in the hotel. They don’t even know how to greet their guests and whenever they come across with you in the hotel premises they just walk through like they’ve never seen a guest. These are the people who does not smile at their guests, they give you an arrogant look and response whenever you ask something from them. I really can’t take their kind of service. One of the worst services compared to other local hotels in the Philippines. 

-The hotel room cleaners, these ladies are really accommodating and kind towards their hotel guest requests. They really do what is expected from them and tried to deliver at their best. I really appreciate the hard work of these ladies. Kudos to you guys. 

-Most of their staff are courteous and polite towards their fellow Ilonggo compared to visitors/ guests from other places just like me (From Manila). isn’t it just so pathetic to have such discrimination within my own country?

Food:

-I just tried ordering once and doesn’t have any plans of doing it again, I’m quite picky with my food and their food standards does not meet my expectations. I would rather just go out and try local food and restaurants just to satisfy my food cravings.

-Their food choices are common and nothing special to try on. better go out and try different local restaurants around the city.

Facilities:

-Dont expect too much from this hotel, this is just a casual/decent place to stay in, nothing special to expect. There are other much better hotel to stay in around the area. 

-Staff here doesn’t have the urgency to clean up wet floors in the lobby, in the elevator and even in the hallways. 

SUMMARY:

-I will never again stay on this hotel If I will be back in Iloilo any time soon.

-Their service and hospitality is one of the worst I’ve experienced in all my travels. Except for some people I’ve mentioned above who showed outstanding performance and hospitality. 

-FYI, this hotel does not accept any discount cards like in my case they don’t accept my PWD card both for food and room, they have a lot of alibis to tell. 

-I will definitely not recommend this hotel to friends and family who are thinking of visiting Iloilo. 

-If you are looking for a casual/ decent place to stay-in in Iloilo then you can opt for this place but if you’re on vacation just like me and wanted to have great time, I will definitely not go for this one. 

These are all factual reviews and really based on my actual experiences in this hotel. 

Its all up to you you’re willing to quite spoil your vacation here in Iloilo by staying in this accommodation. 

NTL
Travel and Leisure Critic

Read first before booking this hotel!

They need to change their linen feels dirty and the curtains was very okd with stains. This is a cheap hotel I stayed here about 2018 several times but now it is not the same. the room feels akward as of somebody just slept before I came in..I will not get back in here again

the hotel was not mentained. they need to change the linen and it feels dirty. This was my hotel of choice before

I would like to bring to your attention an unpalatable situation which we found out after our check out. This has left me troubled as I made every effort to solve the issue. 

My Green iPhone 11, with clear case and pictures of the kids at the back was left at Room 207 last Feb. 20,2022. With confirmation from my kids, brother and our helper the phone was kept under the pillow before checkout. 

However, we went back to check last Feb 21,2022 to inquire if they had seen the phone, but they reported that they did NOT. 

I am not gonna leave a review, send an email, etc. if we are NOT sure. There's no place for us to check aside from this hotel. 

Right after our check out, we went home straight and the phone was missing already. 

'Tho we take responsibility for this act of negligence and apologize for it but we do hope that they will help us solve the issue. 

*pic for reference

LEFT AN ITEM

I stayed in this hotel every time I'm back in the Philippines with my family,but because of this pandamic after 2 years then I'm back again in this hotel to book 2 nights one in deluxe room and the other night in family room, what I surprised me the most is that,this   not the hotel i like to stay before,the lobby area is not like a lobby any more,both rooms that I stayed,the toilet bowl is stain and yellowish,cover is spoilt, there's a few cockroaches around,the floor tiles is crack,one of the bed sheets they used is L shaped tear,no more complementary,and they should not put a water dispenser in the common area for pandemic reason,no more sleeper gaven.The colour of the towels turn into dirty white.The only good thing is that,staff is friendly and visitors are allowed.Until now I been thinking what happened to Circle inn,why become like this.Is not not will maintain anymore.

Disappointed 😏

I booked a solo room with the hotel before the Holy week and I took advantage of their promo. I was accommodated by the nice front desk employee and got a nice room far from the elevator and near in the window area. I like the room and services. However, the pool was close during that time. Also, they are observing Covid protocols in the building. Overall, it was a wonderful experience staying in this hotel and looking forward for more reservations soon. Thank you Circle Inn. 

Circle Inn Iloilo City Center Hotel

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