Name: Adhara Eco Boutique Resort
Address: J.C. Zulueta Street, Municipality of Oton, Municipality of Oton, Municipality of Oton, 5020, Philippines
Rating: 6

24-hour reception

Smoke-free property

Newspapers

Ticket assistance

Garden

Terrace

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Picnic area

Sun Deck

Recreation

Free parking

Parking

Pool facilities

Pool and beach

Event facilities

Conference Hall

Business

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Mandurriao Airport

Bacolod-Silay International Airport

Evelio Javier Airport

Adhara Eco Boutique Resort

Municipality of Oton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We called and reserved a suite days in advance but when we got there with the family, they said the suite was now unavailable and we had to pay more for a deluxe.  What’s the point in a reservation if it’s not actually reserved and why should we pay more when they told us it was a lower price?  

Nice place but staff are severely untrained and borderline rude.  When we sat down to eat, no one greeted us for 10 minutes, eventually we had to go find them, while eating, no one came out to check on us.

Later that night when we asked for an extra towel, then said they couldn’t because our room was for just 2 people (we paid 7k for a 4 person room).  I don’t know what’s wrong with those people. Logic and hospitality elude them. It’s like they were playing a prank joke on us but there was never a reveal, just a lot of money. 

Also, the bathrooms were dirty and the toilet ran all day/night.  I notified them but no one ever fixed it. There was not enough water pressure to take a proper shower.

The owners should get out of the hospitality business and apologize for the ugly stain they have created in such a beautiful area.  My suggestion is to go 5 minutes up the street to visit Bearland.

Neglect

The place, in general, is good with a lot of trees and courteous staff.  My only problem, which is very important for someone who wants to relax is:

1.  The bathroom was dirty.  Even if they cleaned it, the housekeeping was not able to clean the door slides properly.  It looks like it has not been cleaned for centuries.
2.  There were a lot of mosquitoes.  We asked for a spray but they never provided one.
3.  Our neighbors were too loud and noisy.  Although not their fault, they should be making sure that all their guests are comfortable,and making sure other guests are respecting others, they should be going around and checking that out.
4.  The pool was dirty.  I just feel that I want to clean it myself.

For that I give 2 stars for this resort.

A good place that needs attention

Requiring guest to chose on a list of breakfast but didn’t served on the next day. The reason is fully booked and they decided to serve a buffet for all guest. However, buffet includes egg and ham only plus coffee or tea. No available juices that i put on my list during registration. 

Foods are not worth it. I paid P389 which is P210 to other quality resort and hotels. I expect quality foods but its really disappointing.. 

I paid php5000 room. Cr have bad odor with dim light. Room are hot and also experienced power interruption 1am we waited too long to activate their generator. 

Overall this is not relaxing place for you. Dont expect on what you paid.. Thanks...

Don’t Expect

After much debate we chose this location for our family reunion.  It was in a good location and the pictures on the website and in advertising looked great.  However considering what we experienced and what we expected this was a very disappointing choice.  The pool- small.  5 people at most at a time comfortably and the kids section was green in colour ick!  There were no loungers or any seating poolside just an empty deck so forget sunbathing to pass the time.  Speaking of passing the time ...very limited activities.  There was a yoga instructor who was lovely but other than that nothing organized by the resort.  This resort had very limited food options.  We had breakfast provided-if u were willing to wait.  Waiting for breakfast was a real time waster in the morning and expect cold coffee.  We stayed for lunch one day instead of leaving the resort and pretty much was told -no pizza , no fries, no nothing advertised on menu.  All out apparently or unavailable? As part of our reunion we paid per per person for our dinners (definitely more than what we got ).  The food was forgettable and not good.  Disappointed overall 

Disappointed 

Before I go into a rant, I'd like to point out that the service staff (below management and supervisors [if they even existed]), tried their best to accommodate.

But it is obvious that management directive is keeping them from providing satisfactory customer service expected of a resort that brands itself as "boutique".

We stayed here for 4 days and 3 nights for a grand family reunion between (Jan 03-06 2019).

I will outline and categorise everything that could be improved in this resort.

1. MANAGEMENT

 - No one seems to be in control of the resort. Everytime we wanted to speak with a manager, they would refer to a "boss" who was never on site to deal with customers directly. 

2. PRICING

- This resort charges for everything even after paying an exorbitant per night fee of an average of P4500. To put things in perspective, I stayed in Shangrila Makati for around P6000 per night but that included a huge breakfast buffet in the renowned Circles Cafe. Adhara is not even 3 star. 
- You want an extra pillow? You get charged P100 PER PILLOW PER NIGHT.
- You want to use the power in the pavilion for an hour of Zumba class in the morning? You get charged P1000 PER HOUR (we contested this and they waived it).
- A P60 water glass gets broken, you get charged P200 to replace it.

3. AMENITIES
- Rooms are old and worn, bathroom lighting is too dim on top of the fact that the bathroom we got had dark tiling on the walls and floor. Fridge is barely working.
- There are no chairs and beds by the swimming pool. Just a bare deck. We didn't even bother finding out if they have towel service as they would likely charge us extra for it. No Lifeguard on duty.
- No Wifi in the rooms, only at the cafe.

4. CAFE, BREAKFAST, and DINNER
- 60% of the menu is not available, so what's the point of a menu? Better to just write it on the wall as whatever's available won't take too much space anyway.
- Breakfast is a NIGHTMARE. They require you to provide a checklist of what you would like for breakfast the next day so that they can "prepare" it beforehand. But when breakfast comes, you still have to wait 45 mins to an hour only to be served cold, hard food. I don't get this. If I'm waiting for an hour, I should at least be getting hot food. 
- We are charged P500 per head for catered dinner but each plate tastes and looks to be worth nothing more than P250. We had catered dinner in Hotel del Rio on Jan 8 and had to pay P500 per head as well, but that at least included tasty and generous servings of hot food and cold drinks.

I don't write a lot of reviews unless I feel strongly about an experience. In fact, 90% of the reviews I've written here are positive. So for me to get online and write a strongly worded negative review really speaks to the sub-par service we have received from Adhara resort.

If we were charged P1500 per night, none of this would have mattered as we would know exactly to expect this kind of service.

Management and amenities are as ugly as the beach

Stunning resort combined with friendly staff and well-picked day activities. If you want to relax and leave all the daily stress behind - this is the place to be. There are also Yoga and meditation offerings FOR FREE which is a big bonus.

Great experience

Adhara Eco Boutique Resort is a peaceful earth – friendly resort whose main aim is to promote tourism while maintaining it’s sustainability towards an Eco – friendly environment. That by using and consuming natural organic products without the guilt of adding problem to an already huge environmental dilemma we are facing right now.

The serene yet uplifting ambiance of the resort is complimented well by the sound of sea breeze as the howling of the wind make a musical note to the ears. It is a perfect getaway to those who want a peaceful but meaningful sojourn with their family. 

Adhara offer some Eco – Friendly activities to it’s clients like massage spa, water sports like snorkeling, skim boarding, volleyball, football and even feeding of turkeys and peacocks.  They also have Day tour and Eco Moves programs.

Adhara Eco Boutique Resort

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