Name: Dee GuestHouse
Address: B0031 Helleville Subd. II, Lapu Lapu, Lapu Lapu, Lapu Lapu, 6015, Philippines
Rating: 8

Air conditioning

Smoke-free property

Garden

Television in lobby

Terrace

Express check-out

General

Non-smoking rooms

Rooms

Luggage storage

Laundry

Services and amenities

Common kitchen

Restaurant

Microwave oven

Meals

Free Wi-Fi

Internet

English

Japanese

Languages Spoken

No parking

Parking

Diving

Snorkelling

Sports

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Mactan-Cebu International Airport

Dee GuestHouse

Lapu Lapu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

PLUS: Comfortable bed and pillows provided, clean covers, in room safe, AC, kettle, in room TV with clear picture, strong Wifi,Alarm clock, easy accessible plug in for electronic device, clean shared walkways and areas; Helper was helpful in getting a grab ride for me
Negatives: 1) as posted:"Guests...shared toilet..." However you are not making it known that the shared 1 toilet/shower will be share by approximately 7 or more people, depending on how many guest you have? Be out front and reword your posting to say 1 shared toilet/bath for both men and women for all guests which could be 7 or more? That will help people take that into consideration. Not recommended for those who really cannot hold going to the toilet. Maybe you should provide an in room toilet pan (arinola in Cebuano) for emergency moments when one cannot hold going to the toilet.  Separate the toilet from the shower 2) Nowhere in the fine print or description of the facility that says guest has to remove the footwear before entering the facility. In Canada if the guest/visitor is required to remove outside footwear, the host of the facility will always provide an inside footwear on in the case of clinics leave outside footwear at the door entrance & provide paper or plastic foot cover just like the use for surgery not that you are told to take off your shoes especially if there is a dog in the house.3) Despite the direction and google map we still found it hard to locate the place as there is no signage from the main road, you have to pass by a narrow secondary road before arriving at this place. The grab driver who picked me up to bring me to the airport was lost.4) No mirror in the room, AC was unplug from outside the room, which helper went around to plug AC in.5) leftover used soap in the closet with some kind of hair on it  6) Owner sometimes difficult to understand and will take it personally if you make negative feedback.7) about 30 mins to airport quite accurate with traffic, so still quite a distance in my opinion.


Personal Experience

Was expecting a guesthouse run by a family that would exhibit a certain degree of hospitality. The room itself was great - the shower was great as well. It's just that hosts are likely the most unwelcoming I've ever seen. The owner (a Japanese man) and his wife (a local lady) were not the least bit helpful and one time the lady budged into my private room without knocking. There are notices written across the premises dictating rules and how not to bother the hosts. There was absolutely no greeting, no welcoming, no advice given, no service whatsoever. If you go to their website you'd know that they will not offer any services. You get a room and you get to stay in it. I was also not aware there are at least 3 cats and 2 dogs in the house. Being an animal lover I was OK with this, but the place was not clean, while the room itself was clean. A dead mouse was decapitated on the floor at the point of my check-in, while I sat there for about 2 hours waiting for the hosts. Location-wise it was OK, very accessible from the main road but there wasn't much nearby. The nearest store was at least an 8 minute walk away.

Accessible place with no hospitality

The worst experience I had in the Philippines, by far! I made my reservation 2 weeks before the date of arrival, I booked a private room. When I arrived, they told me that they don’t have room for me, but they book a bed in the dorm for me. I told them that for the price that I paid, there way no way I was sleeping in a dorm, that’s why I booked a private room in the first place. They didn’t know what to do. They said that they can book something else for me, of course, a way cheaper that what I paid, and not in more far from the airport. She calls her boss, made me wait, call and call again. It was so long. Saying the same thing, sorry, only dorm available. I had to get very angry to made them understand that they can’t overbook and that I wanted my money back. They didn’t want to get my money back. It was so long and complicated for absolutely no reason! I waited for 1h30 to finally book another place, by myself, and finally, they gave my money back. It was so annoying. And the girl finally told me that they book the room that I rent cause I was only staying for one night, and it’s not good for money, cause other guest booked for 2 nights, so that’s why they give them the room that I’ve paid for… Honestly, I think it’s a big lack of professionalism. I’ve been travelling for years, I never had that such a bad service! So don’t book with them, cause anyway, you might arrive and not have a room!

Don't book with them!

My sis booked this place for me to stay a night prior to flying out to US via Mactan international airport.

Place is clean and cheap ($10/night/dorm).  The wifi is really good, AC is good and the place is quite. The washroom is clean and spotless.  They also provide a drinkable water in the dorm and some coffee.  I left first thing in the morning to catch my flight and walked probably 10 minutes to get a taxi (~ 15 minutes to the airport).  The host said that she can find me an Uber on the day of my checked out but since i left so early, i didn't bother waking her up.

Just be aware though that this place is far from Cebu downtown and took me ~2 hours to reach this place via taxi because of the traffic.

Why I gave it an excellent rating?  Because seldom you can get a $10 accommodation as nice and clean as this.

Good in/out of airport

I came here for two nights so I could be close to the airport - but honestly it's not that close, it's still at least 20 minutes away without traffic and getting to and from is ridiculously frustrating. Getting from the airport to anywhere is absurdly difficult - expect to wait in a longgggg taxi line. I arrived on a Friday night and waiting over 1.5 hours. It cost 300 peso to get the Dee. Thennn getting to the airport from Dee should be simple, but was not for me. I had an early morning flight, so no regular taxis or Grabcars would be out. The guesthouse has a weird policy about not booking you taxis in advance, but I NEEDED this to be able to catch my flight. Not only did they not have any company or individual driver they knew to call besides a random number a past costumer had left them a while ago, but they didn't have a PHONE they could use! For a guesthouse so near to the airport, you think this would be regularly requested of them, but I guess not. So beware! In the end though the woman working there figured out a way to use her Uber account for me and I was saved, but the process took way too long. 

At the very least there are vans only a short walk away to get you to SM city mall in the heart of Cebu for very cheap. 

The water in the bathroom is also turned off during the day, so you have to ask to turn it on just to wash your hands, which I thought was weird. They also don't offer any breakfast despite having a kitchen (might be nice for them to stock just some eggs and bread for people to use if they want). And lastly, the wifi only worked in the common area.

However, besides that my stay was pleasant. I was sick and desperately needed a quite, comfy place to recover and this place did the trick. Beds are nice and soft and very private, and the AC works well. I slept like a baby here and that's rare :P The staff  were friendly, and in the end they got me to the airport in time... so yeah. 

Tldr: It was fine.

Dee GuestHouse

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