Name: Kingfisher Resort
Address: Sitio Aprot Barangay Caparispisan, Nagudungan, Nagudungan, Nagudungan, 2919, Philippines
Rating: 9

Air conditioning

24-hour reception

Ticket assistance

Garden

Terrace

Outdoor furniture

General

Accessibility features

Accessibility

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Cafe

Restaurant

Meals

Internet

Shuttle

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

Parking

Swimming pool

Private beach

Pool and beach

Pets allowed

Pets

Location

At the resort

Laoag Airport

Kingfisher Resort

Nagudungan

Excited to go with family and 2 small pets, everyone was looking forward to this trip. We arrived approx. 7:30-8am, all was well.. until their dog Toby attacked one of our small dogs(lhapsa apso) to the point I thought my dog was dead.. take note our tiny dog would not harm a fly. Toby was not provoked, and our dog was just sitting before getting savagely attacked. After the attack and we was nursing our dog, none of the owners came to apologise. They came looked at our dog, then left.. pouring salt to the wound I can hear them yelling at the staff.."maybe you are not feeding Toby"

Later, some of their staff came and checked on our dog. They stated that Toby have attacked and killed 3 small dogs(which they know off), and have told the owners not to let the dogs loose already. Yet they have advertised PET FRIENDLY resort, and worst no warning from anyone that Toby has killed small dogs before.

I cannot blame the dog completely, its the owners responsibility to make sure no harm comes to their pets and they do no harm to others.

My dog is recovering, to the point that he looks to fully recover - he is a rescued dog so I guess he is resillent.
After reflecting on the attack, we were lucky that one of the waiters(Thank you so much) did everything he can to get Toby off. He got his foot bitten in the process, the owners just stated "Look out, you may start to turn blue" referencing to rabies.. the other owner stated "don't worry Toby has rabies injection". Absolute joke, to be honest after knowing this resort is part of a string of resorts under an umbrella I'm not suprised as staying on the other resorts was just as worst.

To make matters worst, I asked to check in early so we can nurse our dog in the room. We felt we needed to make sure he is okay - we were checked in early but got charged ₱400 per hour(we checked in 6 hrs early).  There were food on the floor, smashed cups since their dog was violently attacking our dog and were charged for the replacement(yes, I know right).

This experience has definitely taught me to not take anything as face value, always question and be careful. There was no warning signs, no warning from Toby's initial behavior so need to be extra careful.

There is no vet anyway near by the way, the nearest was Laog.. 3 hrs away.

The resort facilities was good, a bit old but it was very private. The food is overpriced and Saud beach would be better in all aspects.

Would we go back or recommend this resort? No way, after the owners showing no kind of remorse or even warning guests of such incidents. Yes, incidents were a few compared to more positive experience, but would you wait until a small child or infant was attacked before taking permanent action? Would you want to take such risks?

My advice is if you take small dogs do not put them down, Toby may be lurking somewhere then puff.. 

Some of you probably asked why did I not go crazy? I had small kids with me, elderly women and a todler. I cannot risk fighting with the owners and their families on their turf in a secluded area. We just wanted to make sure our dog fully recovers, and we are not the type to kick up a stink.. we just wanted to have a decent vacation with small kids and our tiny dogs.

I wanted to warn others, their Facebook page has no options for reviews.. I guess if there was I would have seen a review and would have definitely either not booked or made sure the small dogs were no way near their killer dog.

Stay Away - Not Pet Friendly - Killer Dog

Great resort and very friendly/helpful staff. Particularly Raj who demonstrated some great flexibility and willingness to assist with a late notice request without which would’ve  resulted in us  missing our trip to the island altogether  due to our own lack of organisation ! 

Great staff

Facilities outdated, all cold drinks apart from water not available, 1 kettle to service ALL the accommodations on site, service was non existent and accommodation of third world standards.

The words mostly spoken by the staff were, ‘that’s not available!’

Never again!

Extremely disappointed. There was no hot water. It took time after informing Staff. Ordered dinner with my friends. But my friends got dinner while I had to wait nearly two hours. Finally my friends shared there food with me.

Management must train staff to assist customers.

Pan Africa Hash - 2022
Kampala Jinja Relay 

Very Poor Service

We went on a weekday. Beach was not crowded.  Good food. Good scenery. Quiet place to unwind. Beach hut is ok very cold AC. The only downside is the common toilet. If u have to go in the middle of the night you must have a companion and bring a flashlight. Doggies are friendly.

The ❤️ of Pagudpud

Checked in a Superior room at this resort from 2/22 to 2/24 2020, with my wife.  Room was good and spacious.  Aircon worked well, but the tv had no channels (no signal).  Asked staff the next day to address it, but was told the cable box was not working and they did not have a spare.  The resort restaurant was just a few steps away from the room.  Had most of the meals there during our stay.  Waiting time for food to be served was between 30 minutes to an hour.  Food was fine, specially the breakfast.  The beach at the resort was nice, but a lot of kite surfers made it not ideal for swimming or snorkeling.  Although the resort had a lap pool, we had to go to Saud white beach (10 to 15 minutes drive) for a swim.  The wind at the resort was strong and weather was cool (between 22 C to 26 C) during our entire stay.  You can turn off the aircon in the room and still feel cold.  Overall, our stay was pleasant.

Nice Refreshing Place

No one assisted us when we arrived. The receptionist showed us the “Casita” we booked then left us without giving the key. We got our stuff from the car and no one helped us. The sangria we ordered tasted like bath soap. My husband and I shared only 1 glass because of the odd taste and decided to return the pitcher. My hubby politely asked who mixed it, then one senior staff (who’s gay) was irritated and said that’s how it is. We ended up ordering frozen margarita and beer, and eventually paid for the sangria (barely touched) as well.

Terrible customer service in an isolated resort

It took them 2 hours to prepare our food, they only pay attention to their foreigner guest. Rude owners/managers. Dirty rooms and bathrooms, no wifi, pool water comes from the beach and you have to clean your own room since staff won’t do it for you because they only care for their foreigner customers. Worst experience ever.

WORST SERVICE WORST OWNERS/MANAGERS

Do not stay at this resort.
Photos are not updated, resort is kinda ols and so are the rooms. The price isnt worth it.

Plus the foreigners who mange or iwn the place are rude. No respect for their guests.
Food is not good but staff are friendly.

I do not recommend

WORST OWNERS / MANAGERS (FOREIGNERS)

I had several days to kill before a conference in Manila so I hopped a flight up to Kingfisher for a weekend of kitesurfing.  For the three days I stayed, there was always enough wind to kite-surf, I rented a moped to explore, and I ate loads of great food ( the chef is amazing ).  With the large clean room, consistent wind, and great food, I couldn't recommend Kingfisher more.

Kingfisher Resort

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