Name: Fersal Hotel Puerto Princesa
Address: Rizal Avenue Ext. Brgy. Bancao-Bancao, Palawan, Palawan, Palawan, 5300, Philippines
Rating: 8

Shopping on site

Air conditioning

Elevator/lift

Smoke-free property

Security guard

Newspapers

Ticket assistance

Gift shop

Television in lobby

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Room service

Fridge

Family room

VIP room amenities

Cable TV

Minibar

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Slippers

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Kitchen

Bottled water

Kettle

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking nearby

Free Parking on Premises

Parking

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Fitness facilities

Sports

Massage

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Additional measures against COVID-19

Health and Safety Measures

At the hotel

Room amenities

Puerto Princesa International Airport

Fersal Hotel Puerto Princesa

Palawan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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18-beds

19-beds

2-beds

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4-beds

40-beds

5-beds

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7-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Room was spacious but poorly lit.  The outlets were so loose that it was hard to charge my phone or keep anything plugged in. Breakfast included was not great.  The wifi was so weak my poorly-connected American phone worked better most times without it. The gym they claim to have his one exercise bike and some weights so no they don’t have a gym. That’s a gross misrepresentation. I used the front desk to book a van to el Nido and was told it included drop off at my hotel in El Nido. It did not. Not only that but their van guy demanded payment for both taking me there and for the round trip back even though I wanted to pay once they fulfilled their obligation and actually picked me up and of course they did not and I had to get a different van service. Hard no on this hotel.

Would not recommend

Booked this hotel due to the location close to airport as we were arriving late and wanted to continue early next morning to El Nido. We asked the hotel to prebook transport to El Nido because of late arrival but they responded it could be arranged at check-in, but then at check-in they said it was too late... 
I would say it's a 2,5-star hotel maximum and poor service from reception staff is the reason for low grading. Only two pillows for 4 persons. The breakfast buffet was emptied and we saw no effort to refill it. 
  

Not recommended

Noisy rooms and very poor condition. Further, they arranged the worst bus to take us to el Nido eventhough we asked for a nice ride and offered to pay extra. I don’t know if this is just the standard in the Philippines but I would not go back to this hotel

Nice service, ok breakfast, poor room

The hotel smelled like burning most of the time... the breakfast food wasn’t great. Laundry service was good and completed quickly. The hotel itself appeared to be deteriorating. Room was big enough and they gave us free toothpaste and toothbrushes which was very nice.

Average 

Stayed here about once a month for the past 3 years, the last stay about 3 months ago. This is a young hotel barely 5 years old that is quickly deteriorating. I tolerated it because of location and the 40% discount they gave me. Breakfast is poor, lunch food served for breakfast. On the last stay, I overstayed check-out time by one hour, the first time that happened in 3 years. They charged me for it and refused to waive it for a frequent guest. I guess they are strickler for rules but certainly poor in public relations. They lost me as I transferred to other hotels in the city. And there are many nicer ones.

FAUX PAX

Fersal is located close to Puerto Princesa airport so it is convenient if you are due for an early morning flight. Staff at reception were warm and friendly. The hotel is clean and tidy. The decor needs a definite upgrade as it feels very old and dark - think chunky dark wooden doors and door frames, minimal natural light and lots of gold. 

There seemed to be a high school group staying at the hotel who were pretty loud until about midnight and early in the morning. It didn't bother me too much but I can imagine others might feel annoyed.

Before checkout I called asking for a shuttle to the airport. Upon checking out an hour later, the women at reception didn't have any record of me calling and requesting a shuttle so there's an issue with communication.

Otherwise it's an okay hotel for the price. Better ones out in Puerto Princesa for similar prices.

Not Bad Not Great

If you are travelling more than three, this is a very good option of hotel, close to airport, close to one of the best sea food restaurants around, Honda Bay and also comes with free breakfast. Staffs are very cool and have very good sense of humour. No regrets. They organise fantastic tours too.

Very affordable when in group

Returned to PP after 20 years,and could not  find our way around at all.the airport hotel where we stayed all those ago has gone and if i'm not mistaken the Fersal hotel is on more or less the same spot.We had not stayed at a Fersal branded property before, but have visited both the sister Elizabeth hotels in Baguio and Cebu on many occasions and always had excellent stays,so we gave it a try.It was a very good choice,equally as good as Elizabeth,but with a few less frills and excellent value for money.Very clean and spacious room and bathroom,comfy bed and quiet and efficient aircon.Very good breakfast but could do with a bit more variety.If in PP again we will surely stay here again.

return trip after 20 years

The personnel, just great !
The cleanness, good !
The comfort, great !
The service, great !
Only small snag, a loud and repetitive noise coming from upstairs, maybe the lift motor resounding trough the walls; that is the reason why not 5 stars.

Very nice and prime service

Fersal Hotel Puerto Princesa

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Paid on the spot

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