Name: Nova Beach Resort
Address: Hoyohoy Beach, Tawala, Panglao, Panglao, Panglao, 6340, Philippines
Rating: 8

Smoking areas

Garden

Terrace

No elevators

Reception desk

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Sun Deck

Recreation

Parking

Children swimming pool

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Alona Beach

Bohol–Panglao

Dumaguete Airport

Nova Beach Resort

Panglao

Let's put in the good things first : their common areas and beach are quite good to hang out at. 

The food was okay. Internet/wifi is bad. Rooms are quite ordinary, not something you'd expect at a place that claims to be a resort.

I had booked a Superior room here for 2 days via Traveloka. I was living in Cebu and had come to Panglao to relax or maybe read a book at a beachside resort. However, they overbooked.

For the first day, I reached at 8:30 in the night. That is when I find out they can't accomodate me because they overbooked. They said that the Superior room was booked out. I asked them if they could upgrade my room instead, the answer to which was no. They kept encouraging me to pay almost double the original price for the Seaside room. After a lot of talk b/w me, traveloka and the resort, they provided me with accomodation for the night in a Superior room (which was what I had booked). It turns out that they did have the room I had booked available but were still saying that they were overbooked, all the while encouraging me to get the costlier Seaside room. I also had to check out earlier at 10 in the morning instead of the usual 12.

Do note that my options at 9 in the night were quite limited because a) It was the Chinese New Year holidays, almost all places were fully booked. b) I had no means of transportation or decent internet to figure out where to go.

I could not find a beachside place to stay at for the next day since everywhere was booked because of CNY. I had to go back to Cebu. What bothered me the most was that they did have available rooms (the Seaside one) but weren't willing to provide those to me to cover for their mistake. 

As a side note, the seaside room is not really seaside. It just faces the sea. It is never going to be worth it. If you go this place, you go for the private beach or the common area, not for the room. Both the seaside and superior room are not worth the price. The money that you are paying is for the private beach and common area, which are indeed beautiful.

Overooked and thrown out, instead of an upgrade

Stayed here five nights and really enjoyed having the place almost to ourselves. Lovely private beach, beautiful views of the bay, comfortable hammocks and seating area and clean rooms.

The food was okay with large portions, but all dishes priced P200 and above, with a fairly limited menu. Most things too salty or oily for us.

Staff were friendly and helpful.

Nova Beach Resort

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