Name: Shell Residences
Address: Edsa Cor. Sunrise Drive Central Business Park 1 A Mall Of Asia, Pasay, Pasay, Pasay, Pasay, Philippines
Rating: 6

Air conditioning

24-hour reception

Heating

Garden

Terrace

General

Hairdryer

Slippers

Rooms

Iron and board

Laundry

Services and amenities

Restaurant

Kitchen

Meals

Outdoor pool

Pool and beach

Massage

Beauty and wellness

Location

At the hotel

Room amenities

Ninoy Aquino International Airport

Shell Residences

Pasay

We have booked 5 night, check out after the first night because the conditions in the residence were unbearable (disgusting smell, dirty sheets, mold everywhere, dirty showers, furniture that are ruined and taped together, hair everywhere) – the place was not properly managed and maintained. My colleagues could not stand it.

We have required a refund for 4 night – the nights we did not stay in the hotel and did not use the service.

The compensation was not approved. We as a customer were abandoned, chated and left alone with our problems - no valid and relative information about the hotel (the pictures are fake), no support, no help, no compensation.

STAY AWAY. BETTER BOOK A HOSTEL.

STAY AWAY! The worst experience ever!

Stayed at January 2019. The unit was under FilNaija at Shell Residences management. Cannot contact any staff by phone, Taxi driver can't recognise which building of Shell residence it is, Even securities and reception doesn't recognise Filnaija. The phone number on their website answers but says a wrong number. My bad experience is, we arrived on time, the carer said she doesn't have the keys yet, coz the client brought the key with them and they even have their belongings at the room yet. We were very tired coz of a long trip from UK, 3 flights and arrived too early at NAIA 4am, so we need to wait till 2 o'clock pm for our check in time. We got the keys 2 hrs late. Room so bad, you can see some cockroaches crawling. Wifi not working. Your contract doesn't include the use of swimming pool and is not stated on website. 
I know that some other units are good and nice at shell residences, the question is , how would you choose it?

Bad experience with the unit we rent.

Pros:
Excellent location. Literally 4 minute walk from SM Mall of Asia, huge mall. The building is upscale, very secure and safe, apartment is on a high floor and overlooks the pool on the middle which was a great view. Nice little balcony. Just below is Shell walkway where there is a nice supermarket and loads of restaurants and laundrymat.

Cons:
It was not their fault but there was construction right above our apartment, lots of noise in the morning till afternoon. Have to pay extra to use pool. Apartment was smaller than I thought it would be.

Nice little apartment

このコンドミニアムは最低です。
家賃とは別に、毎月高い管理費を払っているのに、プールとジムルームに通じる通路に鍵をかけて、部屋のオーナーにだけ鍵を渡して私たちのような賃貸契約で住んでいるものには使用できなくしています。
毎日１０人程度しか使用しないプールに１０人近くの従業員で管理して、彼らの給料に管理が使われると思うだけで腹が立ちます。
また、他の従業員も挨拶は出来ない携帯電話で遊んでいると、ひとつ星ホテルかと思われる程レベルが低いです。

We live in this condo with a contract with the owner of the room.
Apart for monthly rent, and we pay very high administrative expenses,but 
employees are locked out so that we can not be used except for the owner
of the room in the aisle to the pool and gym room.
About 10 people are using the pool everyday, there are close to ten employees who manage this pool.
I am angry when I think that I pay administrative expenses every month for this employee.
I can not say any other employees or say hello, they are playing with mobile phones while at work.
Correspondence of this hotel is level as one star hotel

Crazy system

Location = is very convenient
Room = is worth of the price
Hospitality = very bad management of Premiere Haven (could be a host or agent only).
      > during booking: in their website the price listed as Php5,500 but they want me to 
                                   book at booking. com which was Php7,000.00, until finally they 
                                    agreed the price of Php5,500.
      > booking support: the staff that supported me named "Karen" not sure if really her
                                     true name, answered me that parking is available because 
                                      every unit has parking. Swimming pool is also available. If
                                     nobody checked-in the previous night, we can check-in earlier,
                                      or if have, we can check-in earlier than 3:00PM
      > support on the check-in day: the staff named "Mylene Miro" again not sure if her
                                      true name, told me that they cannot accept early check-in, 
                                       even nobody checked-in the previous night. They only 
                                       accept at exactly 3:00pm, but on that day. 
                                        On that time also I found out that no available parking and
                                       we need to pay separately.
                                       At 2:00 PM, I called Mylene and reminded her that we were 
                                        already in the lobby and waiting for 3:00PM and she 
                                        confirmed, also she told me, she will call me at 3:00PM 
                                         and their staff will meet me at the lobby.
                                        At exactly 3:00PM, I did not receive a call, so at around 
                                         3:10PM I called her, and told her that she confirmed that the
                                         check-in time is 3:00PM - she answered me that their check-
                                          in time is from 3:00PM to 11:00PM = What The Hell =
                                           is this person really knows what she is talking?
                                         Finally we checked-in at 3:46PM.
         The swimming pool: we only knew from the security at the pool that it is not free and we need to pay Php150/head, but before we will pay, the agent or owner should email first to the Shell Residences our names, in which we were not also informed by Premier Staffs, and it was almost 5:30PM (cut-off time), luckily we made it.

         Very bad service and very rude staff... No plan of endorsing or going back again
         at Shell Residences...

Stay at Shell Residences Family Suite Room 758

The location is good because of the proximity to the Mall of Asia, but it was also... the apartment was small, there were cockroaches running through the rooms, the towels were dirty, in the bed and everywhere else there was foreign hair, and even the floor was not washed for a long time, no wallpaper... I think it's rude to charge for the swimming pool.

Never again!

We were in third place in a condo. The location is not bad, you are relatively close to the Mall of Asia and you can get to a lot by taxi. The rooms are extremely small and purpose-built. Next to the single bed is the refrigerator, so we always turned it off at night because of the noise. In the bathroom there is no storage space, so everything landed on the dirty floor. In the windowless bathroom, once the door was closed, the drawer didn't work, it smelled very uncomfortable and modest for a short time. Generally the room wasn't very clean. The beds were small and narrow, but then we moved on to a few more nights to get a good look. The air conditioner was modern and dreary. Secondly, the air conditioner was fine, and it didn't bother a lot of people.

Inadequate: small and appropriate

Service and security at the reception, bluffing Large rooms and small indoor spaces (for a fee) for relaxation, not counting the pool Numerous elevators, and therefore no waiting time. Finally, fully equipped air-conditioned apartments, with balcony over the capital, and all modern amenities: TV, hi-fi, microwave, giant showers, washing machines... For all your needs, 24-hour shops and a concierge

Shell Residences

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment