Name: Dreamwave Hotel Puerto Galera
Address: White Beach, Puerto Galera, Puerto Galera, Puerto Galera, 5203, Philippines
Rating: 6

Air conditioning

Smoking areas

Smoke-free property

Ticket assistance

Television in lobby

Terrace

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Cable TV

Shower

Toiletries

Rooms

Laundry

Safe-deposit box

Services and amenities

Breakfast

Common kitchen

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Karaoke

Barbeque

Recreation

Parking nearby

Parking

Diving

Snorkelling

Sports

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Dreamwave Hotel Puerto Galera

Puerto Galera

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

booked in agoda, i saw all good reviews and good pictures, but really was too bad place to stay booked 5 nights and left to other hotel even they refused to refund, deluxe room, in 4th floor, all stairs, no cellphone signal or wifi, furniture and painting very old and broken, room too small jusst as bed size, no kettle to make coffee or tea, even drinking and eating not allowed in the room, at night you will use cellphone ledon stairs because they will off lights, not as pictures showing, all i see very good reviews in agoda and it’s lies, even my review not shown, bui checked it here in tripadvisor and saw the reviews telling the truth 

too bad

I stayed at the Dreamwave hotel in White Beach in Puerta Galera 13/9/2022 for 7 nights with my partner
To say I was disappointed is an understatement
I arrived to find the hotel is currently being refurbished and not as described in the pictures in Agoda. 
I will list my complaints below that happened in the 7 days

I booked a deluxe room. The room had a king size bed in it. A TV unit and a TV and a bathroom.  There was no space in the room other than to walk round the bed. No table or chair. No kettle. But more importantly no wardrobe to put ones clothes. The bed when I sat on it creaked and groaned like a 1930s spring bed would.  The view out the window was of a building site
I went to reception to speak to the manager.  I was told that was the room I had booked and is a normal deluxe room I mentioned about no wardrobe but they had no answer to that.   
After several discussions back and forth I was offered another room but for only 6 days (I would have to revert to the original room for one night.) 
OK let’s see the room I said and I was showed another room a VIP room four times as big
Back to reception I said I would accept that room she said it is another 9100 pesos (150 pounds) I argued that they had failed to supply me with what I had already paid for but they wouldn’t budge
So I reluctantly paid
We moved in to the room
These are the issues with this room
No wardrobe   we lived 6 days out of suitcases
No hot water.   They tried to fix but couldn’t I was offered another room to shower in but that lasted two days
No kettle till I asked for one 
The microwave didn’t work
The shower floor leaked from the tray to the floor 
The window was filthy and grimy
No hot water in the sink after two days
Water pressures in sink was poor 
No sink plug
The bed was great as was the view through the dirty full-length windows

The hotel itself has been boarded off just behind reception and all the rooms being let are on the front of the building.
The front entrance has a space allocated to a tattoo artist here he lounges sprawled about sleeping in the day waiting for customers 
The front entrance has roller shutters that come down at night

Breakfast included in the 9100. The menu only had small items on it  and the value was between 150 and 250. If we had anything above 150 we had to pay the extra

On the first night / morning we were woken at 5.30 with someone on the building site behind the boarded corridors singing at the top of their voice. I mentioned this to reception but again it happened on night 2 and 5

On night 4, hotel guests singing loudly in the hallways and reception area, despite a night guard, it woke us up at 3am. I mention this to reception and asked why the guard hadn’t stopped this but they had no answer 

The seating area on the balcony for smokers was filthy and the chairs were old paint splattered plastic garden chairs 

The best for last
In the pictures in Agoda website shows and the description quotes   tables and chairs on the beach to enjoy your food…. No tables and chairs on beach there’s a 10 foot esplanade in front of hotel
When we did sit at the front of the hotel at the tables we were constantly harassed by vendors selling their tat the hotel did nothing to discourage this.  At times the massage women  (between 3 and 6 women) sat on the front step of the hotel chatting

These words are directly form the Agoda page for this hotel
 This 3-star property features restaurant to make your stay more indulgent and memorable.

NO RESTAURANT   just your 150 peso breakfast that was appalling

If I had seen all of this prior to booking I wouldn’t have booked even one night

Do Not stay here

Me and 3 female friends stayed overnight in this hotel from May 4, 2019 to May 5, 2019. We were supposed to check in at noontime of May 4. We arrived at 4pm but our reserved room was not yet ready. We finally entered Room 212 at around 7pm. Towels were not ready. When we asked for it the staff gave us 4 damp, formerly-white-turned-yellowish towels. Toiletries were not provided - no soap, shampoo,toilet paper. Worse,the toilet seat cover was too old and stained. The shower was out of order, obviously unfixed for years. Wifi connection was only at the ground floor. And all these for P4,328.00 a day! Attention Hotel owner/Management:  Shame on you! You should rename your hotel to Bad Dream Hotel or Nightmare Hotel!

Bad Dream Hotel or Nightmare Hotel

My family and I have booked 2 double delux rooms for 4 nights thru Agoda and we are 7 people in 4 double beds. We chose to stay in White Beach because it is the closest area to the recent music festival we have attended.

Our checked in was done smoothly, we were welcomed by their sweet staff and some refreshing drinks. But the horror started the moment we get in our rooms. It wasn’t the one shown in pictures when we were booking them. The rooms doesn’t have any windows! It is kinda stupid to stay in a beach hotel without windows. When you are inside the rooms it doesn’t feel like you’re on a beach holiday. It feels like you are in a cheap run down motel. If this is the look of their Delux room, I don’t even want to see their Standard room.

Another disappointment was the very poor cleanliness and hygiene inside the room. Their white bedsheets and blankets are not white anymore- they’re yellowish from over use. The blankets have holes, after 2 days we requested for room service but they gave us a blanket with bigger holes!!

I almost don’t want to touch anything in the toilets. Bidet hose, faucets  and door knobs are too old and rusty. There is no shelves to put your toiletries so we put them on top of the toilet bowl tank. The proximity of the towel rack from the towel bowl is really bad. You will hit your head every time you rise up from sitting in the toilet bowl.

The only good thing about our stay in DreamWave is their staff. They are very nice and accommodating. Their breakfast meal are also good.

Would I stay in DreamWave again? NO
Would I recommend this accommodation?NO

An absolute disappointment

Great location. Food is good. Service was a little slow but the island is known for it. The room was adequate however you could easily hear the noisy guests walking along the corridor. I’m not too happy with the bathroom however, for the amount I paid for my stay here, not going to complain about it.

Quick Getaway

Good for a place to sleep only but nothing more.
ROOM: Is ok, good interior, small but you can hear the noise from the outside easily.
Even the guests walking along the corridors.
RATE: Is OK. Paid 1,700php per night with simple breakfast set for two.
LOCATION: very Good since its exactly beach front.
STAFFS: Are ok. Although some barely understands english which idk why since they are mostly dealing with tourists/foreign so its quite odd.
Over All its an OK stay but nothing special or to compliment though. 

Good For Sleeping...Nothing More.

im glad i stayed at dreamwave! it was a great experience. very accessible to the beach! and the bed was so comfortable! defenitely coming back! hopefully i can get access to their wifi from inside the room next time😊. overall it was great!

Dreamwave Hotel Puerto Galera

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