Name: Twin Pines Suites
Address: 185 Aguinaldo Highway, Maharlika East, Tagaytay, Tagaytay, Tagaytay, 4120, Philippines
Rating: 7

Air conditioning

Smoking areas

Smoke-free property

Newspapers

Garden

Reception desk

General

Family room

Cable TV

Hairdryer

Shower

Rooms

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Ninoy Aquino International Airport

Twin Pines Suites

Tagaytay

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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27-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is my 2nd stay, unfortunately this will be my last. 

1. They show lack of compassion towards Person with Disability. I originally booked a room good for two (Php3,500), and added an extra person (Php500) so we can also get an extra bed. Im with my mom who is a PWD (hearing disability), husband and baby. My mom got her discount of Php350 (Php3,500/2 x .20) So I deposited P3,650

The night before our reservation, I sent them a message via Facebook messenger that Ill be adding extra person, my mom's friend (moms last minute request) who is also a PWD. I expected that my moms friend will also get a discount of Php350. (Php3,500 x .20). Plus two extra person (husband and me). I waited for them to confirm but they did not reply. Seenzoned yes. We couldnt upgrade to a family room because its no longer available according to their website. 

When we arrived, they said they were only going to apply the PWD 20% discount to the extra person (Php500). That I should pay Php400. Even though I asked if they can apply the discount to the room and not the extra person. The lady declined because she insisted that the extra person is the PWD. Then I asked her, is there an OR already because in my mind is it that really too late to change? She wrote an OR right then and there. Obviously they didnt want to lose a few profit. But lose a customer, sure.  

I couldnt tell my mom and her friend what rate they have given to each of them because how do you think that would make them feel? They wouldnt let them maximize their benefits as PWD. If you have a PWD in your family you would probably understand.. probably. 

2. When we checked in they said they were going to send the extra mattress to our room before bed time. When my husband and I returned at around 9.30pm, (mom and friend stayed in the room) there were no extra mattress in the room, so we had to follow up. It appears they forgot. They sent one extra mattress, when I asked for the 2nd one they said theres no available mattress anymore because its with the other guests. 

The next morning we found out that the extra mattress theyve given us is good for two. It was a single mattress. 

3. . When we asked the front desk for help because the heater is not working, she said the owners are already sleeping and she couldnt help us. Therefore.... no hot water for us especially for my baby. 

4. Our breakfast. We ordered two coffee and one hot chocolate, one scrambled egg and two sunny side up. We were served two hot choco and one coffee. Two scrambled eggs and one sunny side up. Extra breakfast is Php150. Yep its not included in the extra person fee. 

Just to be clear our first stay did not include discount and we absolutely loved it (just me and my husband back then). We were so excited to come back and bring our baby with mom because the place is really homey, low key and strategically placed. However, I felt that they discriminated my mom and her friend.. so much for being excited. Our stay is not a pleasant one.  If you dont have PWD in the family I guess there would be no problem at all for you. Except for the heaters that arent working, leak marks, wall stains, etc.

In all fairness to them they let us check in early at around 1:30Pm because they think my baby needs sleep. But I cant really stop thinking how poor the customer service is. that Im writing this review during my stay.. We're never coming back. :( I hope they improve their service and train their staff well. 

Owners were kind but I was not able to relay my concerns to them because whenever we would question something it felt like a one sided conversation. 

First stay.. Great! This time its disappointing...

I really love the location of Twin Pines. It's just in front of a number of restaurants, all with Taal View! There's Leslie's, Starbucks, Army Navy, Café Briton, Charito by bag of beans and a lot more. It's the main reason why I booked there on the first place. The hotel owners and staff are very warm and hospitable. The bedroom is spacious, There is even a foyer table with books on it. (I spotted the Host by Stephanie Meyer, too bad there's no time to read) However, the room is a bit dated and for me, it feels stuffy inside. The linens and pillows smelled like it has been in the cabinet for a long time. I think they should spruce the space up a bit. Replace the old tiles, repaint the walls and most importantly renovate the bathroom. Try to modernize it because to be honest, I was a bit scared to go inside the bathroom.I like that it is large and even has a bathtub with two sinks but when I was there, I can't get out of the bathroom fast enough. Maybe because of the dark tiles and dark wooden cabinet underneath the sink? I don't know.. The space has a lot of potential, it just needs to be updated. 

Best Location but Suite needs to be updated

We arrived earlier than expected...and the owner/manager accommodated us and let us stay in the dining area as our room was still occupied. The room was ok...we had the suga pine room...the three beds were what I was expecting but the bed closer to the door was far from the ac so I had to position my head the other direction. Walls were a bit dirty and shower was ok but the water would trickle down onto the floor. Which can be a hazard. Otherwise, I wouldn't mind staying here again....also o lost my phone and the owner/manager emailed me about it but since I left the country already, I don't know if he will mail it to my cousin's house since I used it as my temporary address while visiting.

Twin Pines Suites

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