Name: The Q Hotel & Restaurant
Address: Lagusan Road, Tagaytay, Tagaytay, Tagaytay, 4120, Philippines
Rating: 5

Air conditioning

Smoking areas

Smoke-free property

Security guard

Garden

Terrace

No elevators

Reception desk

General

Non-smoking rooms

Room service

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Breakfast/lunch to go

Bottled water

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Library

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Meeting and presentation facilities

Conference Hall

Business

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Ninoy Aquino International Airport

The Q Hotel & Restaurant

Tagaytay

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

HONEST REVIEW to help those who are looking for Accommodation & Events Place for their future events.

1. SAFETY & SECURITY
	a. Gates are always open & NO GUARDS ON DUTY. Nearby residents can go run in and out without them noticing.
	b. Some Sliding doors do not have lock  (*Room with Veranda)
	c. NO OFFLIMIT SIGN / CAUTION for veranda with broken door on 2nd floor.
	d. NO Fire Escape Signs, Room Evacuation Plans, etc.

2. ROOM
	a. Neat but OLD
	b. Some rooms DO NOT HAVE WINDOWS for ventilation
	c. Old towels
	d. Bathrooms are FILTHY and CREEPY
	e. FAULTY shower doors
	f. Bath Tub and shower area are FILTHY
	g. NO WATER specifically in Morning around 3 a.m.
	h. Poor acoustics with its thin walls and doors, you can hear the other room's tv.
	i. Not PWD friendly. High and not compliant PWD ramps and stairs.

3. EVENTS PLACE
	a. Good Price for the Package
	b. Gardens are well trimmed and maintained.
	c. Has installed Curtain Drapes as stated on the Package
	d. Spacious Venue
	e. Chandeliers are NOT WORKING on the day of the wedding (*thanks to the Lights & Sounds that made it unnoticeable)
	f. Airconditioned Venue but SOME ARE NOT WORKING and has LEAKS inside the events place *the Hotel only provided a pail as temporary solution and NO CAUTION/WARNING SIGNAGE
	g. Comfort Rooms - NO HOTEL PERSONNEL WAS ASSIGNED TO MONITOR ITS CLEANLINESS *our guests mentioned that it was FILTHY
	h. Projector & Projector Screen, provided but was NOT INSTALLED by the Hotel during the Event
	i. LIMITED Parking Space
	j. NO PARKING VALLET/ASSISTANT
	k. NO DESIGNATED PANTRY for Caterer

4. CATERING & EVENT STYLING - ( Julianna's Catering by Myla Lava )
	a. Ensures that everything we need during the event will be available
	b. Event Host - Mr. Nobert Dalida - Lively and easy to work with
	c. Event Venue Styling - All of our requests was met by the Caterer
	d. Presentable and attentive catering staffs
	e. Food - was served as what we agreed during the Food Tasting Meeting
	f. Well Presented Overflowing Grazing Table
	g. Trustworthy Supplier

4. HOTEL FOOD
	Ø Breakfast was NOT SERVED ON TIME as agreed night before the event due to Lack of Supplies.

5. CUSTOMER SERVICE
	a. NO FRONTDESK STAFF AND SECURITY ON DUTY when our HMUA Team & Photo Video Team Arrived 3AM in the morning
	b. Some staffs are polite and approachable
	c. Manager - Responsive into inquiries specially in Messenger and offers options/solutions to concerns
	d. General Manager - With her minimal interaction, RUDE & UNPROFESSIONAL
	e. UNAUTHORIZED sharing of Private Conversation in Messenger

The place and location was nice for the price. But when the consequence are the cons presented above, would NOT RECOMMENDED at all. 

Our day would have been perfect if these issues and service were resolved in a better way. We're wishing that these can be improved for their next clients.

FULL & HONEST REVIEW - NOT RECOMMENDED

In dire need of further improvement. Rooms weren't equally maintained, unsatisfying and weren't exactly inviting— similar to the staff that lacked common guest courtesy and hospitality during our stay.

Substandard Accommodation & Hospitality

Not recommended. Rooms and facilities doesnt match the idea of a hotel. Complaints were not entertained but rather criticized. Too much charges for a cheap experience. The hotel doesnt even have security which is alarming especially because it is located in a secluded area.

Do not book this hotel

They do not meet the basic standard offerings of a hotel.
No security on site.
Standard rooms has no natural light and ventilation. Its basically a storage room with a bed.
Definitely not recommended.

Should not operate as a Hotel

Very low water pressure. Aircon is faulty, we barely slept since it goes off from to time to time, room has no windows so the heat is intolerable. Floors are cracked. Cabinet interiors are dusty, best to keep your clothes in your suitcase.

Worst hotel experience so far

The place can only be accessed by a car. The lobby particularly gives a warmth more of a home than a hotel. As I was registering, I was excited to see my room as I expected it to be somewhere in the 2nd or 3rd levels of the house. But instead I felt like I was sent to the dirty kitchen area. The rooms were stationed there, somewhat at the back of the house. The rooms are big but the walls/door are terribly thin! I could hear everyone chatting and walking the corridor. I’m never booking this place again. 

Had an good impression in the beginning...

My husband & I regret that we booked this hotel. We were attracted to this place when we saw it online because of its seemingly beautiful, cozy, & peaceful ambiance. The place was yes, peaceful, and the exterior & surrounding garden were actually nice, as well as the receiving area, but the rest, especially the rooms, were not.

We don't mind simple amenities & basic furnishings, as long as it's clean & comfy. However, we were disappointed when we checked into the standard room. First, it has no windows, & the smell of the room deodorizer that they used was too strong. They may have oversprayed. Unfortunately, when we requested to be transferred to a room with a window, the available rooms left were worse. One had a leaking lavatory & unpleasant smell (a bowl of charcoal was on the table but obviously, it wasn't working), while the other one was at the farthest backside of the place near the road & quite "secluded". (My husband saw a spider.) In fairness, the staff was honest enough to tell us that we might not like the other rooms & was hesitant to let us transfer there. She admitted that some rooms are due for repair. So, we had no choice but to stay in the original room. She also apologized for not being able to give us a better room as most of the rooms were already occupied.

Our room was not thoroughly clean. The headboard was dusty & the walls had stains & cracks. The ceiling had molds & watermarks, too. The toilet & bath is cramped & dimly lit. There was also no shower curtain so after showering, it was wet all over. Soundproofing is also poor as we could loudy hear the guests in the next room.

I only saw 4 all-around staff when we were there who were just in houseclothes most of the time. One guy was even shirtless during breakfast. They were very kind & accommodating, though. 

I wouldn't call the place a hotel. A guesthouse or inn would probably be a more appropriate term. The standard room had towels & basic toiletries. However, they forgot to put a tissue roll in the toilet so we had to ask. Then, a flat-screen wall TV , a small table, 1 chair, & a large wardrobe cabinet. No coffee-making amenities & refrigerator in the room.

The supposed free wifi was not working because signal was very weak. The free set breakfast, including the dining area, was average. 

It could have been a nice place with a homey feel to it if only they would renovate/improve the rooms & perhaps add more staff. For now, I think it's a nice venue for functions, better than for overnight stays, but they have limited parking space. The good thing about the place is the hospitality of the staff & location is quite okay. They also have a lot of books. So if you're a bookworm, you might like it there.



Needs Improvement & More Staff

Great place to stay if you like a calm and quite accommodation. Away from the noise of the City and there were no shops nearby.

As of this writing, the Hotel is still under renovation. And the dining place is disorganised, the food is not good, wifi is only available at the reception area.

I dont know if there were ghosts but from time to time, sounds like someone is randomly checking the doorknobs. There are 2 doors in my room and the other one is condemned? Also there were no security nor fences on the premises.

Great Place for an Event, Not for Travellers

A very nice place but let down, with no transport, breakfast only, no restaurant for lunch or dinner with that said its to fare to anywhere, and  extra cost for coffee and in room or daily makeup of room.

lost potential

Service is great. Thanks to Q Hotel staffs,they are all helpful. The place is far from the noisy street of Tagaytay.I suggest you should bring your own food, restaurant is not operational at this time. If you want,  Leslies , RSM, Picnic Groove is just 15 to 25mins drive. The ambiance is so relaxing and quiet place to bond with your family and love ones.
I just hope they'll fix the flickering light at the shower room and the dripping of the waters at Room 1.
Overall stay is relaxing.

The Q Hotel & Restaurant

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment