Name: Hotel Pegaz
Address: 28 Czarny Potok, Krynica-Zdroj, Krynica-Zdroj, Krynica-Zdroj, 33-380, Poland
Rating: 8

24-hour reception

Elevator/lift

Smoke-free property

Heating

Upper floors accessible by elevator

General

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Bathrobe

Linens

Toiletries

Rooms

Safe-deposit box

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Restaurant

Meals

Internet access

Internet

Russian

English

Polish

Languages Spoken

Sun Deck

Recreation

Parking

Free Parking on Premises

Beach/pool towels

Pool and beach

Conference Hall

Business

Beauty and wellness

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Municipal Stadium

Park Sanguszków

Town Hall

Tarnow Cathedral

Strzelecki Park

Jan Kasprowicz Museum

Hotel Pegaz

Krynica-Zdroj

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Very good location, just next to the slopes.
Room with old and dirty floor covering.
I don’t understand how do they have four stars 
Breakfast was quite good 
But dinner !
Trips were just stinking. I order them often and I know what I’m saying.
Then potato pancakes soaked with oil.

Good location but better eat out

1) In every (even non-star Hotel) you can expect, that if an employee harass a guest (like happend that he offered a "private" massage) that he get fired....
Not here ... no reaction for 3 days, than apologize with asking not to public this... not seriously, because the employee was still seen in Hotel and given even the same Sport Courses...
2) Uncomfortable Organisation: Nice to have a pool, but closed from 3 - 4 p.m. at best time after skiing? Very nice coffe-bar, but closed from 5-7 p.m.? Nice fire-side Lounge, but Closes at 10 p.m.?
3) low Standard: Wellness half useable (one special shower not working; ice-production for Sauna not working, Indoor Whirlpool not cleaned / stinky), outdoor pool got Service 2 trimes a week during opening hours, so ou cannot use for 1h), Room need urgent renovation (are not even 2-star-standard) and isolation of walls ...
4) To be fair: Very good Location and very good Food!

bad behaviours and not worth the money

We are travellers that have travelled extensively throughout the world but our stay at Pegaz hotel I Krynica was exceptional in a very negative way.
Pegaz Hotel,in Krynica where we stayed for two nights  11-13 August claims that it is a four star  hotel. This rating is absolutely fictitious and false. Besides, the breakfast which was decent, the room was very hot and small without air-conditioning or a ventilator; the furniture and carpeting were seedy, wore out and old. The beds uncomfortable , narrow and low like those in youth hostels. The drainage in the showers was blocked so we had to stand in water while showering  and the one small elevator smelled awful. Only  one morning during our stay did a receptionist speak  English at all.     Four star hotel???????
However, what is much more serious is the horrible management of this establishment which is inefficient,  unprofessional and completely  ignores the needs of its clientele. The first example is the room which we were given. We explicitly asked in our booking for a quiet room as we are an elderly couple. We were given a room a few meters from a public terrace where people sat, drank and smoked till late in the evening.
The next example is something we have not experienced in all our travels. We left the hotel on the 13th. Aug.   and when we reached Krakow my wife realized that she had left her phone at  the Pegaz hotel. We immediately emailed and phoned asking them to send the phone to Krakow as soon as possible as we were staying in Krakow for three nights. All our mails and the telephone calls made by the receptionists in the Alexander Hotel to the Pegas were answered with refusals by the management of Pegaz to send the phone to Krakow saying that I had to arrange the courier myself ( which I tried to do but was told that they do not work with private people.) On our last day in Krakow someone in the Pegaz management must have come to an understanding of how incredibly badly they had acted and instead of excuses and even lies they had previously made, finally offered to send the phone by post to Prague where we were leaving Europe in a few days. But now there was not enough time to receive the phone and I felt I could not rely on their word so on our last day in Poland we had no choice and  drove about between 5/6 hours from Krakow to Krynica and back to Krakow and then left for the Czech republic incurring expenses and wasting a day of our holiday
This is unacceptable for any management of any hotel to act in such a way.

beware!!!!!!

Located just next to the ski lift, all rooms with an excellent view and well maintained, the cuisine is not bad at all and the swimming pool, steam room and sauna with a good standard!

The kids loved the hotel and for sure we will be back soon

Highly recommended 

Hotel Pegaz

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