Name: Smrekowa Polana Resort & Spa
Address: 23F Ulica Smrekowa, Zakopane, Zakopane, Zakopane, 34-500, Poland
Rating: 7

Free Wi-Fi

Internet

English

Polish

Languages Spoken

Free parking

Parking

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the resort

Zakopane Aqua Park

Lower Rówień Krupowa

Sanctuary of the Holy Family

Tatra Museum

Villa Atma

Zakopane-Gubalowka Transmitter

Jan Kasprowicz Museum

Gubalowka Market

Nosal Ski Lift

Wielka Krokiew

Mount Gubalowka Ski Resort

Giewont Mountain

Poprad/Tatry Airport

Smrekowa Polana Resort & Spa

Zakopane

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed here as a family of three adults and three teenagers. The accommodation is modern, very tastefully furnished, chic and always warm. It is typical of Zakopane architecture, long sloped roof and wood walls and features. 

The staff were incredibly helpful, assisting us with every aspect of our stay. The layout of our apartment was open plan, only one bedroom, with three other sleeping areas in and around the lounge/diner. However we made it work for four nights although, it’s something to be aware of. View was stunning from large windows throughout, and the field outside was ideal for sledging and playing in the snow, whilst we watched from the balcony. 

A gorgeous stay, thank u!

Magical

The apartment we had was for 4 people and included all the amenities needed even though we rarely stayed in. The spa was excellent after a day of skiing and to book an hour for you and your friends was fair enough. Morning breakfast, it was sufficient with a variety of foods to choose and staff always re filling. On the plus side was that we had also the garage for the car which helped a lot due to the heavy snowing outside. Excellent stay would highly recommend :)

Just Excellent!!

What an ana big aparthotel. The site is in a great location just up from the beginning bus and train station and only a short walk from the town centre. 

The apartments are immaculate and come with everything you need for your stay including very fast wifi throughout. 

The spa area is a great way to relax after a days skiing and includes a steam room sauna and jacuzzi 

We will defo be returning to this beautiful place 

Amaxing

Excellent stay for myself and 4 friends. Had a two bedroom apartment which suited us fine with one person on the sofa bed.
Apartment was very comfy and very warm which was great in the snow! 
The spa exceeded my expectations! You have to book it which is fine as there was always space and prevented the spa being overcrowded.
The apartments are slightly out of town but there is a Tesco a 10min walk away and taxis are very cheap! We took a taxi each day to different slopes with an average cost of 50pln which was very reasonable for 5 people with skis. 
Overall an excellent stay and hope to return next year!

Brilliant Stay

The apartment we had was for 6 people adn had 2 bathrooms.  All very nicely appointed and equipped.  Parking is quite tight on a steep driveway.  Complimentary splash pool and hot room - you need to book your slot.  Its about a mile into the main town.  Good views of the Gubawoka side to the north.

Big apartment - bit out of the way

Positive points 

Basically happy with our room nice view, clean & warm, with a lovely view, lovely hot shower with all the kitchen essentials needed available.
 
negative points
 
no English channels on TV the bed was very small ideal for kids but not adults? Sofa bed hard for sleeping on.
A major hike from city centre up a very steep slippery hill although reception said only a 10 minute walk and path way to apartment entrance very slippery this should have been cleared, 3 bedroom apartments were open planned? No privacy, more sofa seating is needed and blinds to fully cover window.

Average

We were 7 adults travelling together. Thought we got ourselves a nice apt with 2 double beds, 3 single beds and 1 sofa bed. Turned out it was just 1 bedroom. The rest had to sleep in the same room, and 3 people had to sleep on sofa beds. Absolutely not what booking.com told us. The apt itself was new and had a nice view. A bit on the outside of the main city. 

Not as expected

We had booked a room for three nights from August 25th to August 28th. Unfortunately, we could only stay for one night due to several issues we encountered during our short stay.

Our main problem was the unbearable noise disturbance caused by our upstairs neighbors. They were playing loud music and moving furniture throughout the night, making it impossible for us to get any sleep. We attempted to address the issue by calling the reception, but no one answered our calls.

In the morning, we decided to visit the reception in person to report the ongoing situation. To our disappointment, the staff was unable to assist us effectively, and there was no acknowledgment or apology for the inconvenience we had experienced.

We believe that the hotel's conditions were clearly violated, as we were unable to get a proper night's rest or enjoy our holiday. Additionally, we were surprised to discover that access to the spa required a separate registration, which was not mentioned in the description when we made our reservation.

Overall, our stay at your hotel was far from pleasant, and we were left feeling extremely dissatisfied with the level of service and the conditions provided.

Very bad

We have recently booked a room with them for 4 days and 8 people. Due to Coronavirus travel restrictions all over Europe (including in Poland itself), half of our group had to cancel their trip (two are from Spain, two from Czech Republic). In addition, due to the high probability that attractions in Zakopane will be closed, the entire trip made no sense anymore. One day after we made our reservation, the Polish government announced severe measures to restrict travel and the spread of Covid-19.

So, due to these new developments, and only ONE DAY after making the reservation, we asked to cancel it. The manager states that he CANNOT return our deposit, but he could offer us a voucher... a voucher that has to be for the same amount of people and the same amount of days, and valid only until the end of this year. Who is going to use a reservation for a ski resort, for eight people, during a worldwide Coronavirus outbreak? Does he expect us to go skiing during the summer?

This is clearly outrageous and unethical behavior from people who want to profit from customers' misfortune. Nobody wants to fly to a country where museums and airports are closing, and supermarkets don't have enough groceries to sell. I imagine the hotel manager would not want to travel under these circumstances, yet he is forcing us to pay so he can profit.

Customers  need to know which establishments are unethical, so they don't book with them.

Outrageous customer service - no ethics and bad faith from management

We were booked in for a snow getaway in January 2019 and booked our apartment well in advance. Only a couple of weeks before our booking, we received an email cancelling the apartment as they 'had a glitch in the system' and had double booked. We traded multiple emails back and forth to try and work our why we were being cancelled and not the other booking. The best they offered us was a much smaller apartment with a refund of the price difference - no different to the price that we could have booked again with them online, so no discount for the lower quality apartment and no discount for the significant inconvenience.

This left us scrambling for another suitable accommodation across the festive and holiday season which proved challenging. We were lucky to find an alternate property which we can highly recommend - Holiday Home Patchwork Barn.

The biggest issue was that right up until 2 days before our stay, we spent countless emails and phone calls (all at our expense) to try and get our money back. Our booking was pre-paid and they delayed in every possible way to return our money even after the cancelled our booking.

We were left extremely disappointed with the outcome and the poor customer service response (including from their manager who didn't seem to care or come up with other solutions to return our money - just, 'you need to check with your own bank').

Our recommendation is to AVOID this property and explore other options. And we would never ever consider booking with them again.

Smrekowa Polana Resort & Spa

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Internet

Languages Spoken

Parking

Winter sports

Pets

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment