Name: Casa Santurce - Hostel
Address: 1050 Calle Mariana, Santurce, Santurce, Santurce, 00907, Puerto Rico
Rating: 8

Smoke-free property

Terrace

No elevators

Reception desk

General

Laundry

Luggage storage

Services and amenities

Common kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

Billiards

Recreation

Free parking nearby

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hostel

Condado Beach

Escambron Beach

Isla Grande Airport

Luis Munoz Marin International Airport

Casa Santurce - Hostel

Santurce

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked this room just a week before our Puerto Rico trip and got a private room at  around 55$ which was dirt cheap compared to hotels in San Juan. We knew it was a hostel and based on the price we had our expectations set real low. It turned out to be better than we expected. Both the room and the bathroom were small but we have stayed at even smaller homestays before at more expensive rates. There was a bar next door and there was some noise but not too disturbing. On one of the nights we had a few of the other guests being somewhat loud quite late. But other than that, we liked our stay there. The hosts were courteous and accommodating to our requests. The bed was comfy. It had a great location and uber rides to downtown were just around 4 $. The only suggestion I have is that they provide blinds or curtains for the window since our room stayed always illuminated from the corridor light.

Decent place in a great location

This was my first time at a Hostel. I didn't know what to expect. All I can say from the very beginning it was not what I expected. The picture on the website and on Expedia etc...is a lie. The place is  in a bad shape. Dirty unclean environment. Roaches running around, even inside my suitcase. The toilet is dirty and continues to flush itself all day and night. The shower head needs to be cleaned or change because only a sprinkle of water is coming out of it to shower. Power outage, which resulted in no AC and no water. No generator! This was such a bad experience I just stayed one night. I called for my 3 nights refund, but did not get it. I want my money back for the inconvenience and for me having to pay for another hotel to stay. 
Please save your money to stay in a better cleaner place. NOT THIS ONE!!!
CASA SANTURCE IS A DUMP! DO NOT GO THERE!!! You will regret it, and will be writing a review just as I'm doing  right now.

DO  NOT STAY AT CASA SANTURCE HOSTEL!

I had the worst experience of my life at this hostel. No power, no AC working, no light, no fan, and lots of bugs and roaches. I had reserved 4 nights but had to check out after staying the first night. The place is super unhygienic. Texted, called, and emailed the contact available multiple times, but the people on the other end were very rude and did not refund our money for the three nights. Do not recommend it to anyone. Planning to lodge a formal complaint with the authorities for harassing and scamming tourists.

disgusting experience at this hostel.

My friend and I have traveled and stayed at dozens of hostels over the last six years. We're both very aware of our privilege and identity as Americans when traveling. We try to take up the least space possible and always offer to do our own cleaning if possible.. I say all of this to give context. When we arrived there was no internet and we immediately saw a cockroach. We shook it off, thought ehh that's hostel living, and kept it moving.

The next day we were moved to another room. That room had leftover food, opened containers, and the bathroom was disgusting and flooded, hairballs everywhere. We were pretty disgusted but again, we kept it moving. That night we made friends with two other girls in our room and as we were falling asleep, a six-inch rat ran across the desk surface, parallel to my friends face, of our hostel room. 

We all got up and started cleaning and throwing away everything in the room that didn't belong to any of us, it was 80% of the things in the room. We hadn't opened two locker doors and when we did, we found them covered in rat feces. 

The next day I tried to tell the staff and three women came out and accused of me being an 'entitled b****' and told me that if i didn't like their attitude or how they were running things i could 'get my things and get the f*** out of there.' i was shaking, in complete shock and honestly kind of scared. 

they said 'It's not our jobs to clean up after adult women.' 

My friend and i grabbed all of our things as quickly as we could and got the hell out of there. 

don't stay here, the staff don't want you there so badly that they will forcibly kick you out, and also it is very dirty.

no wifi, hella dirty, but wouldn't have written this review if not for the violence from staff

My friend and I booked one private room for 3 night and slept there only the first night because the second night we found cockroaches in the shower and in our bed. We took our stuff and found another place to stay in the middle of the night. 
Moreover, the first night there was a lot of noise and screams right outside our window. The shower was dirty and unsanitary such as the floor. 
During the first day a woman started to yell behind the door and tried to get inside the room because she thought we didn’t check in.
Unacceptable, not recommended!!

Disgusting, noisy, unsanitary 

DO NOT STAY HERE. I would give negative stars if I could. The room I was assigned (one private bed) was infested with cockroaches. Desk is unmanned for about 12 hours a day so no one was there to help us. I was not given a refund despite spending NO nights in the hostel. There were some on the bed as well that scurried away. Absolutely disgusting and not worth any price. I had booked a stay in late June 2022. Please, save your money and do not stay here. Besides the horrible room, location did not feel as safe as it was advertised. There seemed to be a bar/club/restaurant right outside that was partying until 2 or 3 in the morning that would have made it hard to sleep should we have stayed there. Anyone running this establishment should be ashamed of themselves. Roaches are a health hazard (see google for more information), and you are putting people at risk and stealing their money.

Disgusting, Roaches, and No Refund

LOCATION: at Miramar Area about 1 km North to (Condado) Beach & CVS & Walgreens _it's In-between Airport & Old Town plus Bus stop #T5 front hotel that is running among them along the Beaches = 0.75 $ + working from 05-21:00 (Sun. off) _Walmart close =1 km S.E.
ROOM: 10-B Dorms Men with 2 small AC + Window + med. size Locker + own Outlet but without (Shelf or Lamp or Curtain) _And It's including inside small private shared BATH have all accessories & Towel.
HOTEL: has full shared Kitchen at semi-open area in 1st. floor with all accessories _ And its Terrace with Sitting Area & Hammock & lagoon /city View _It has another hidden small sitting Area at ground Balcony street view beside small reception _I don't use WI-Fi.
STAFF: Working Hours from (10-22:00) _they are the best thing in the hotel & they have a good Welcome & Comfortable & Help.

Excel. (Staff +Value) & V.G. (Location +Hotel) & G. (Room) = 8.1/10

I met great people there and the staff was fantastic! Lily gave a lot of good tips about what to do in San Juan and Arthur took us on an unforgettable trip to the rainforest. The hostel organizes this trip, the normal price is $90, but because we stayed in the hostel we only had to pay $40. I went to another hostel for 1 night but that was not fairly as fun, so I went back to Casa Santurce the next day, the atmosphere was just amazing!

Unforgettable

Cockroaches on the bedroom downstairs and no security whatsoever. People come in and out the bedrooms even when they are not staying in. At night there was a pretty rough fight of one of the people of the staff with someone from the outside. Would never stay again.

Dangerous!

A catastrophic experience!!! the room is almost unsanitary, humid, the bathroom not properly cleaned! the sheets had such stains that to spend the few hours before going to the airport I lay down in my beach towels!
the place was very noisy with guests celebrating, screaming and slamming doors until 4am! 
It was a terrible choice to end a wonderful vacation!

Casa Santurce - Hostel

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