Name: Navona Studios
Address: 258 Calle San Francisco, San Juan Antiguo, San Juan Antiguo, San Juan Antiguo, 00901, Puerto Rico
Rating: 6

Air conditioning

Smoke-free property

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

Adults Only

No elevators

Reception desk

General

Non-smoking rooms

Fridge

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Laundry

Luggage storage

Services and amenities

Coffeemaker

Meals

Free Wi-Fi

Internet access

Internet

Spanish

English

Languages Spoken

Bike rental

Sun Deck

Recreation

No parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Isla Grande Airport

Luis Munoz Marin International Airport

Antonio (Nery) Juarbe Pol Airport

Navona Studios

San Juan Antiguo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I will not stoop to trashing this place because my husband and I are seasoned travelers and found good value for money here. The folks downstairs were friendly and helpful to us  (especially w/ luggage holding), and got our room ready 1/2 hour before checkin.
-Noisy, but consider where it is located and age of property we were on 3rd floor facing street). Use ear plugs!
-3 flights (+) of stairs; you’ve been warned
-quite cold. Brought my own airline blanket which made it fine, as would a jacket of sweater
Price was right for A+ LOCATION
-Quite

Go ahead and pay more… or accept that this is NOT the Ritz

I’m so disappointed with our stay. While we were there, I left my AirPods in the room, and they were stolen. Upon reaching out to NAVONA, they were disrespectful and refused to acknowledge that anything had happened.

Item Stolen from our Room

Great central location on a main road. Rooms were pretty small and not flashy, but exactly what we needed. Cold AC. Hot shower. Comfortable bed. Nice staff who held our bags on the day before we checked in. Rooftop area was cool. We stayed one night on July 1, 2023.

Great Central Location- Excellent Value

Bedsheets in my room were definitely used by someone else for I found multiple pieces of someone’s long and short hair on the pillow and on the bed - it was very disgusting and not hygienic at all! Used bedsheets means that the place not only disrespects their guests, but also that the hotel is not following basic requirements and expectations from a place like hotel, especially at post-pandemic times when hygiene and disinfection issues should be treated very seriously.

The place is presumably owned by the same three men who own the Jewelery store downstairs. 

After I talked to all 3 men briefly on June 7 2023, I checked in around 3 pm to Navona. I saw my room and communicated to one of Navona managers filthy bedsheets in my room discovered and showed a photo with someone’s long dark hair right on my pillow which I expected to be straightened out when I was going to be back to my room.

After 3 pm I went to the city for sightseeing as the Morro fortress was going to be closed at 5 pm so I had to hurry up, which I communicated to the managers and left.

When I came back to my room in the evening, no bedsheets or pillow case were changed, Navona’s jewellery store downstairs was closed so there was no one I could talk to. I was left with the bedsheets in my room used by someone else before. It was a disgusting experience. Later I had to sleep on towels feeling uncomfortable all night long for nothing had been done.

Also, though I turned off the fan, it still felt cold in the room during the night.

The internet was very slow.

When I asked for money refund - I got boldly declined.

The place is owned by dishonest men who are used to be dealing with obedient tourists agreeing to accept all their countless wrongdoings.

Dishonest owners, terrible place

I booked a hotel in advance in Puerto Rico. Upon arrival at Novona Studios Guest House (Hotel) at 3AM on 4/15/2023 there was no access (keys) given to enter the property. Upon contacting the owner of the property I was told that the keys should be in the lockbox and to use the code provided to open said lockbox. Again there was no key(s) to access the property. 

I was able to get access the following day after the owners put the key in the lock box again. 

Upon speaking with the property owner in person the following day (4/16/2023) they admitted that another customer took the key intended for my access and placed them in the checkout box. The owner also acknowledged that the use of only 4 lockboxes for 13 rooms was not the best business practice and said they would speak with other owners about a possible refund. A refund was issued but minus the taxes associated with a 1 nights stay. When we spoke with the owner again on 4/18/2023 they said with an attitude, “I’ve given you all I’m going to give, you’re welcome”, and walked away. 

I contacted Expedia for assistance, but as I suspected they were no help. They apparently reached out to the owner who gave them some BS story. Expedia then argued that I should have called them immediately when the incident happened, then closed the complaint and hung up on me.

Travelers Beware!!!

planned our stay for 1 night prior to cruise. Our children got there 2 hrs before us and their email stated they upgraded 1 room to balcony. Well obviously they let us have the balcony NOT knowing it is streetside. The room was not very clean, one faucet in bathroom  did not work! Hair in shower! As soon as we arrived on the 3rd floor and head the traffic on street I sent an email asking to be downgraded to reg. room since I had not requested streetside! NO REPLY! Needless to say we eventually got a couple of hrs rest but not comfortable. You would think the management would have replied in an email.Nothing! Even though it was inexpensive, I wouldn't put my dog there! Next time we will stay closer to pier where they have rooms available with class!

DO NOT BOOK IF YOU WANT CLEAN AND A PEACEFUL QUIET REST!

This is a very good hotel in Old San Juan for the price.POSITIVES: Close to EVERYTHING in Old Dan Juan: (the park where you pick up the free walking tour; The Barachina Restaurant where you can get a pina colada’s at the place where Pina Colada’s were first invented and where they will store your luggage for free [we tipped them $5.00 for the day] There is a lovely  area to sit on the roof top of the hotel and also a lovely sitting lounge on each floor; They have a very cold water dispenser on the second floor;The shower was warm in the morning.NEGATIVES: there is no elevator so it was quite the hike to carry our luggage up to the third floor; the rooms are VERY small but for $96/night and with all that there is to do in Old San Juan you are rarely in your room.

Good hotel for the price!

MAKE SURE TO READ THE SMALL PRINT.  You can't make a reservation (even from their website) that is not NON-REFUNDABLE.   I made a reservation and unfortunately it doesn't show up unless you read the terms and conditions.  Lesson learned.  

All of their reservations are NON-REFUNDABLE....

They must have paid some serious money for the photoshopping in those pictures, because this place is SHODDY at best. Cheap mdf furniture, small cheap and hard bed, dirty bathroom, toilet isn’t attached to anything, the noise from the road is like there’s no windows at all, the blinds are all frilled and tatty, grouting on the floor is grubby everywhere which just makes the whole room feel dirty, the ceiling has been bodged and finished badly around fixtures. My student digs were nicer than this place. To top it off, the check in was unwelcoming and we all stood like idiots in their jewellery shop while the one guy tried to dig out keys for rooms which hadn’t finished being cleaned. Avoid at all costs. The old town is beautiful and there are plenty of beautiful hotels here to choose from

Shoddy, dirty and badly finished

Easy to get to from the airport.  15 mins $35 taxi or $10 Uber. Late night check in lock box system.  Got an email with easy to follow instructions.  Room is basic.  Clean.  Don’t expect a lot of hot water.  Center of old town.  Great location.  No parking but you don’t need a car.  We don’t spend much time in our room so the missing amenities doesn’t bother us.  We would stay again.

Navona Studios

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