Name: My Hotel in Puerto Rico
Address: 206 Fortaleza St., Old San Juan, San Juan Antiguo, San Juan Antiguo, San Juan Antiguo, 00901, Puerto Rico
Rating: 7

Air conditioning

Smoke-free property

Express check-in/check-out

Television in lobby

Private check-in/check-out

All Spaces Non-Smoking (public and private)

No elevators

Reception desk

General

Non-smoking rooms

Room service

Family room

Rooms

Concierge services

Luggage storage

Services and amenities

Coffee/tea for guests

Microwave oven

Meals

Free Wi-Fi

Internet

Spanish

English

Multi-language staff

Languages Spoken

No parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Isla Grande Airport

Luis Munoz Marin International Airport

Antonio (Nery) Juarbe Pol Airport

My Hotel in Puerto Rico

San Juan Antiguo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We were able to stay in Miramar, Puerto Rico at Konsultavacation homes in a excellent location with parking as well as a hotel very close with security. The cost for the nine days was under $500.00. The room was clean, comfortable, and had cooking capability. This allowed us to enjoy ourselves at minimal expense for this vacation .

Great room in the heart of Miramar, San Juan, Puerto Rico.

Stayed  at the Marina bay view Puerto rico  4th to 15th
October 2022 Apartment was very good plenty of space 
for a couple and everything needed for self catering 
the view was absolutely superb from our balcony
a lovely jacuzzi just opposite the room the pool area was a couple of floors down really nice pool with a good pool
bar where the whole area was kept very clean and tidy
All the staff from reception to pool bar the cleaners and maintenance workers were always pleasant and made
us feel welcome .out in the resort found it a bit hit and miss especially in the shopping precinct where some restaurants talked us into going in for a meal then leaving 
us sat there while serving people who had just walked in 
couple of times we just got up and left but other restaurants were much more welcoming we have spent
quite a few holidays in Puerto rico and the service in some
of the restaurants in the the precinct didn’t seem as welcoming as our last visit. All in all if we do decide 
to visit Puerto rico in the future the Marina bay view 
will be at the top of our list to try and rebook and
would definitely recommend to anyone else visiting the 
resort even with the long steps up to the apartments
it’s still definitely worth a stay .

Mr and mrs C

Hotel Mirium Gran Caneria. Self catering apartments. Basic but clean. No air con, not even a fan to cool us down. Smoke/heat detectors covered in all rooms with plastic covers that are normally used for when construction working are at work, no visable fire extiguishers. If you do come here be prepared to get a taxi unless you like exercise equal to SAS training. Holiday ruined by lack of air con

Hotel Mirium Gran Caneria 

The trip was excellent and great information. Our driver, Debbie was beyond excellent and extremely knowledgeable about the Amish culture and customs.  I would highly encourage taking this tour!!   We were able to make two stops at Amish locations and do some shopping.

Amish Premier Tour

We stayed for 4 days and had a fabulous time. Everyone was so polite and helpful. The concierge, Nestor Colon was absolutely charming and so very helpful. William so generous and complimentary to our family. I would give them an 11 out of a one to ten. If you want to feel pampered then be sure to stay at the Royal Sonesta in San Juan Puerto Rico.

Royal Sonesta San Juan Puerto Rico

Warning...this is a long review as there is so much to cover! Everything from roaches, dirty rooms, used condoms, unchanged bedding...terrible service and more.

I rarely take the time to leave reviews and most of the time I leave positive reviews but in this situation I felt it was my duty to leave a review to protect other travelers from suffering through a stay at this hotel.

My wife and I are both 60 years old and we travel a great deal. I always use Hotels.com and they have a wonderful site and we have had very few issues with the hotels we have used over the years.

On this trip my wife and I had been scuba diving for 3 weeks on the island of Saba. We were on our way back to the USA from our 3 weeks in Saba and decided to spend a couple of days to check out Old San Juan.

On the nights we needed, for our 2 night stay, all hotels in this area were sold out...except for this hotel. Before I pulled the trigger to confirm the hotel reservation I did read up on this hotel and I also noticed the many negative reviews they had received.

I had hoped that the others that had left bad reviews were simply being picky or that perhaps they were blowing things out of proportion. I thought it cannot be all that bad and we only needed the place for 2 nights.

Well…I was wrong!! It was much much worse than I had anticipated and much worse than the other reviews had outlined!

In fairness I will first list the positive aspects of this hotel:

Positive aspects:

1.) It is conveniently located in Old San Juan. You can walk to all of the attractions.

2.) Issac, the lone hotel employee, was pleasant.

3.) The entrance and lobby area looked tidy, for the most part, and they had some nice artwork.

Negative aspects:

1.) This place is so very very noisy! Loud cars, music until 2 am. I also heard two different actual fist fights going on with people screaming. One took place around midnight then a second fight around 1:30 am.

2.) There are large trash cans right outside the hotel entrance and the odor was stiffeling!

3.) I noticed both ants and roaches in the hotel rom and common areas!

3.)  They only allow guests to check-in from 3 pm until 5 pm. The front door is locked 24 hours a day.

Keep in mind hotels are for people that are traveling and when you are traveling you usually have no control over certain things that might prevent you from making this 2 hour check-in window.

We were fortunate and we did arrive during the 2 hour window but if you miss that window you are out of luck! Read other reviews in which people were late and simply out of luck and had to go find another hotel as they missed the 2 hour check-in window. There is absolutely no excuse for implementing such a policy...none!

When we arrived it was around 3:15 pm. We had to buzz the buzzer a few minutes but eventually a gentleman opened the front door. His name is Isacc and he invited us in. Isacc was very nice and the check in process was uneventful. While we were checking in other guests started buzzing the front door so that they could be allowed entry to begin the check in process.

I did notice the hotel was very quiet and asked Isacc where the other employees were. Isacc looked a bit sheepish and stated he was the only employee. I said do you mean at this time or do you mean no other employees...period! He stated I am the only employee aside from a housekeeper that comes in every few days. 

So...they have NO other front desk person, no bellboy, security, maids...no one!

The entire 48 hours that we spent at this hotel I never saw any other employees and most of the time Isacc was gone. He simply shows up to do the check-ins from 3-5 pm.

After we did the check-in I asked Isaac which direction to the elevator as we had two large bags. One was all dive equipment and the other was our personal effects. Isacc stated we have no elevator but he offered to carry our bags up. By this time other guests were rolling in and waiting to check in. As I mentioned earlier I am 60 years but I am still in decent shape so I told Isacc to go ahead and start helping the other guests and that I would handle the luggage on my own.

Before I left the front desk I asked Isacc the code to get in the front door. He stated the code will be emailed to you in the next 10-15 mins. (The door lock to enter the building requires a 4 digit code. They keys to the rooms is a standard and actual key.)

When we opened the door to our room and entered our room I noticed several pennies on the floor, a couple of candy wrappers and a hairball. Once we entered the room and closed the door I noticed a foul smell. Kind of like soured milk. The rooms are very small. Probably 150 square feet which was no big deal but it does make it tough to find a place for your luggage. The dirty floor was not a great start but the bed was made...so at this point I considered that a victory. 

I then went into the bathroom and there was not a single towel or wash cloth, no soap and only about 1/4 of a roll of toilet paper. There was no back up roll. I then pulled back the shower curtain and there were two empty bottles of the mini hotel shampoo and conditioner and the caps for each bottle was on the floor of the shower as well as a used bar of soap.

Obviously at this point I was realizing I had made a big mistake in staying here. 

I headed back down to the front desk to inform Isaac our room had not been cleaned and ask for a different room. However when i arrived at the front desk Isacc was working on checking a bunch of people that had arrived as they were trying to make the 2 hour check-in deadline. I navigated past the line and simply let Isacc know the room hadn't been cleaned and asked if he could put us in a different room after he finsihed checking in this mob of guests. Isacc stated they had no other rooms but he would take care of things once he got everyone checked in.

I head back to the room and we checked our emails and waiting for Isacc to arrive but he never showed up. By this time is was around 4:45 pm and we were getting hungry.

 So...we leave our room and stop at the front desk on the way out. Isacc still has a number of people waiting to check in. He spots me and states “I have not forgotten you”. I say fine but I tell him we never received a code to the front door. I tell him we are hungry and probably won't return until after he is gone for the day. Which would mean we would be locked out of the building. So Isacc gives me his personal entry code. I test out the code to make sure it works then we head out for dinner. 

After dinner we return to the hotel around 6 pm and Isacc is long gone. We head to our room and it is still in the same condition as before. Plus we still have no toilet paper!

 I decided to walk to a nearby store and purchase a roll of toilet paper.

My wife and I are both pretty grossed out by this point but we know all the other hotels are full so we decide to stay the course and stay the night feeling confident we can get the room cleaned in the morning.

Before we turn in for the night I send an email to the hotel letting them know we have no towels, no soap and no toilet paper. In my email I mention that we are going to leave our room around 8 am the next morning to go explore the forts and do some tourist things. I ask them to please get our room clean and get us towels, soap, and toilet paper. (Luckily we did have our own soap and shampoo and one towel we kept with our dive gear.)

So we decide to go to bed and when I pull the blanket and sheets back I see long strands of what appears to be ladies' hair. Of course I am grossed out as it seems certain the bed was used but then remade without changing the sheets!

I kind of assume the maid came by before we had arrived that day and made the bed, after the previos guests departed and she must have gathered up all the towels and intended to return but she had failed/forgotten to do so.

So they don’t change sheets between guests!!! Without a doubt!

During the night I got up twice to use the bathroom and when I turned on the bathroom light I saw cockroaches! :(

The next morning I check my email messages but there was no reply from the hotel. I know I have the correct email address as I had traded emails with them when i booked the room.

So I send them a second email and I also stop at the front desk that is always vacant side from 3-5 pm. I handwrite a note asking Isacc to have housekeeping get our room squared away. I mention we will be gone most of the day but that I hope we will return to a clean room.

So...after a day out doing tourist stuff we return to the hotel around 2:30 pm and there is no isaac and our room is exactly the way we had left it. By this point I am not only grossed out but pissed off. 

I send another email to the hotel letting them know this is unacceptable and that I want some action. A short time later I receive an email reply stating they will address my concerns soon. 10 mins later there is a knock on our door and it is Isacc. Isacc is holding two rolls of toilet paper. Isacc states they won't have anyone available to clean the room until the next morning. Of course we are leaving the next day.

That night we head out for dinner and when we return, around 6 pm, our code no longer opens the front door of the hotel. So we are locked out of the building. We were not the only guests that were locked out. (There were other guets waiting outside the door and no ones code worked.)

They have two phone numbers posted outside of the hotel. I dial one of the numbers and a woman answers and she stated she is the manager. I explain to her that we are locked out. She sounds annoyed and asks if I have you tried entering the code? I tell her yes but she wants to walk me through the process. She has me try multiple things and different codes but nothing works. I then ask her why they don't have a staff member here for more than 2 hours a day. She yells at me "I don't have to answer questions from you" and she hangs up.

(In other reviews I had read online many other previous guests had mentioned this same woman. In all of these reviews she was very rude/nasty).

I then call the other number and Isacc answers. I explain that we are locked out and he states he will be there in 30 mins as he needs to get an Uber from his home to the hotel. 

An hour later Isacc shows up carrying a pizza and a cold drink. I guess he decided there was no urgency to get us in? Isacc tries his combo and it does not work either. He had to use keys to open the door. By this time there are 9 other guests waiting to get into the building!! No one can get in!

The next morning we are excited to leave this place and we get all packed up. Just before we head out I dropped my pencil on the floor and it rolled under the bed. When I reach down to retrieve it I see a pair of men's underwear, a condom wrapper and a used condom. Obviously I was grossed out but by this point nothing surprised me.

Lastly, we noticed both ants and roaches in the hotel room as well as the common areas. This place is absolutely gross and you should avoid the place at all costs! Speaking of costs. This should be a $40 a night hotel...or less. Our 2 night stay was $340

Once we got to the airport the hotel sent me an email with a copy of my receipt and stated "Please come again". I would not stay here again even if they paid me $200 a night!

Please know through all of this I treated Isaac well and I was never mean or rude. I knew Isacc was not responsible for the way this hotel is run and he truly did the best he could! He always seemed flustered and embarrassed!

I feel certain the hotel will reply to my review with a bunch of lies, excuses and smoke screening. Please know my account and review is 100% accurate! Don’t believe any smoke screen reply that the hotel will surely post!

They will also try and use Covid as an excuse for the lack of employees and poor housekeeping but if you read their early reviews they had all of these same issues long before Covid.

Again…Please know my review is 100% honest and accurate!

You should avoid this hotel or you will be sitting here writing a review like mine​! Lastly, please go to other similar websites and read the reviews on this hotel. They have hundreds of terrible reviews and have for a long time. They could obviously care less as they know no one will ever return.!

Thank you for taking the time to read this long review and I hope you will take my advice and avoid this nightmare of a hotel!

TOTAL NIGHTMARE! READ BEFORE BOOKING! STEER CLEAR OF THIS PLACE AT ALL COSTS!

As we all know, we are currently experiencing a global pandemic. My family and I were supposed to fly to San Juan, Puerto Rico on Friday, March 27, 2020 and leave for a seven day cruise on Sunday, March 29, 2020. Obviously, all cruises were required to be rescheduled. Shout out to Carnival Cruise Line and Southwest Airlines for being beyond accommodating with the necessary changes required by not only our government, but those of the islands in which our ship was supposed to port as well. Unfortunately, the hotel that we were supposed to stay at for the two nights prior to us leaving refused to allow us to get a refund, or even reschedule for October with the new cruise dates. They did, however, say they would waive the $50 cancellation fee - how very kind. Now, I would normally understand if extenuating circumstances happened at no fault of the business and they have a strict no cancellation policy. I was, in fact, a flight attendant for nearly five years so I'm beyond familiar with life changing with no notice whatsoever. But, considering this is a GLOBAL pandemic, I just wanted to make people aware of how poor their business practice is. I strongly urge all of you to take your business elsewhere if you ever find yourself in San Juan.

Horrible way to conduct business!

I was very pleased with the service in this hotel. The room was very nice and we didn’t get disturbed by the noise outside. The staff was very welcoming and extremely helpful and assisted us in finding tours and transportation. The location is perfect; everything was within 10 minutes of walking. I would definitely recommend this hotel.

Amazing experience

Ok, worst experience ever. I’ve stayed several times in Old San Juan and this is by far the worst “hotel” I’ve visited. First, bad communication, second, very bad administration, third, very bad conditions and NO WATER at the hotel. They didn’t had water for several days and they booked the entire hotel without any further notice. My toilet didn’t work and other bathrooms in the hotel where locked. The hotel administration said “oh, we are not responsible for that” ? Seriously? Well, just for everyone thinking of staying here, don’t waist your time and money, go and try another hotel around the old city. So disappointing. 

Worst Experience Ever

This place was perfect for our stay before our cruise. Great service and location was perfect for all the local food, the umbrellas for pictures. The rooms were cozy and had all the Old San Juan Charm. 

My Hotel in Puerto Rico

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