Name: S.J. Suites Hotel
Address: Fortaleza Street N 253, San Juan Antiguo, San Juan Antiguo, San Juan Antiguo, 00901, Puerto Rico
Rating: 6

Air conditioning

Smoke-free property

Heating

Television in lobby

Express check-out

No elevators

Reception desk

General

Non-smoking rooms

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Services and amenities

Coffee/tea for guests

Snack bar

Microwave oven

Meals

Free Wi-Fi

Internet

Spanish

English

Multi-language staff

Languages Spoken

No parking

Parking

Beach/pool towels

Pool and beach

Business center

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Isla Grande Airport

Luis Munoz Marin International Airport

Antonio (Nery) Juarbe Pol Airport

S.J. Suites Hotel

San Juan Antiguo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed at this hotel 03/29/2024 with our toddler and checked out early morning 03/31/2024. I made sure we are good before we left and after few days, they charged us extra $$ close to $100 for couple of small towels being dirty. I never seen this kind of shameful way of making money in hotel business. They made baseless Aquisition that when they dry clean towels the stain didn't go away. They didn't have bathroom matt, so I used small towel so that my toddler won't fall when the floor is wet. That how the stain came from which is 100% guaranteed washable. The management lady also told that we stain and damaged comforter when ask about these charges. My daughter used her own blanket.  She may have drop small candy bar stain which is also 100% washable. Please be aware of such charges and take pictures before and after you stay. Everything is old in these hotels and make sure all bedsheets. comforter, towels etc. are clean before you checked in. I stayed 4 different hotels during my visit to Puerto Rico none of they have such false charges. I'll never come back to this hotel. I should have read other's reviews about stain and towels.

Bad Experience

Women be aware if you get foundation on a towel from washing your face they will charge you $25. It was considered to be damaged and stained.  It was foundation, so they clearly don’t use proper detergents. I’ve never been charged for this at any other hotel. I had to stay a while during check out to figure how to have them share the image of the “damaged” towel with me. I honestly don’t know if it’s even from my room. I’ve sent them emails requesting a response from management and still nothing. I was charged for a small foot towel within 24 hours of my stay. I agree I damaged it and had no argument. My sunscreen spilt in my suitcase and I used it to wipe off some items that had runny red ink and I didn’t not argue that towel but I was surprised about the second large towel over make up. Bathing and washing my face is such a basic hygiene practice for anyone especially if they wear makeup. I use make up remover and anyone who wears makeup up will know these other items won’t always completely remove it all. The image shared is  of the second towel charge not sure if the blue is the detergent they used or shadows.. if neither then it was definitely not my towel. 

The hotel itself is pretty outdated more than the pictures reflect. It is true that there  aren’t any windows in the room and it’s dark. If you plan to be out and about all day as I was it is fine to just sleep but it is a pretty depressing room. The walls are also thin so you can hear people chatting in the neighboring rooms. I was there for a week.

Women be aware or anyone who wears makeup

The hotel was decent but very old. The girl at the reception I believe her name was Vinccenza was a sweetheart and very accommodating. Initially when I got the room assigned I had to go back and ask to switch the room as it was in the corner and very dark with minimal light. I shared with her that I’m too claustrophobic and right away she moved me to a better room with brighter windows. The only drawback I felt was there is no thermostat in the rooms to control the temperature. The hotel sets the temperature for the entire hotel. Unfortunately it was hot for me to stay there during my 4 nights stay. I got a portable fan from a friend to use during my stay there. Also they advertise coffee/pastries but it’s just coffee but you have to go after 9am to get it as they don’t brew it before that. A little odd but that’s the only two things I can say were negative about the place. Room service was great and they were great with change of towels and making the bed everyday. Overall a decent place to stay for a lower price compared to other places nearby. It is definitely centrally located in old San Juan.

Old Outdated Hotel for a low budget

This is not a fancy hotel, but it is very well located in the heart of old San Juan.  Hotels are expensive here, and this one is more affordable, but not cheap.  The hotel is decent and air conditioned.  We had ample hot water in the shower, a frig and tv.  Beds comfortable.
The elevator works.  Front desk staff are helpful In suggesting places to eat or source things.  No breakfast is served (coffee only) but plenty of eateries close by.
Close to the waterfront.  We stayed here while awaiting our cruise.

Well located, unpretentious hotel

Terrible! We made a reservation for thanksgiving evening. Got there at 8:30 pm. No one answered the door or the phone that they said to call, if the door was locked.
They still charged us for the room saying that we should have let them know we would be there later. Their staff was celebrating the holiday and that was they didn’t answer. Please note, they only say to contact them if you are arriving after midnight. Be aware that if you decide to stay here, they will lock the door after check in hours and make up their own rules about whether or not to answer it or their phone. I learned my lesson….
- don’t be cheap. Reward yourself and choose a hotel with desk service that is courteous and respectful.  We were able to stay in casa Blanca, up the street. A beautiful hotel with 24 hour desk service and super kind staff. We paid more for it, but it was worth it.

Wouldn’t answer the door or phone

Thank goodness it was only for 1 night!. We were quoted a suite with a courtyard view. No window in the assigned room. Bed mattress was hard and springs squeak. Carpet had mildew odor. Towels are stained.  Air conditioning is only in the hallway so the room was hot. Walls are thin so conversations in other rooms are heard. Noisy as we were close to the locking hall gate which bangs as people come and go. Did not feel safe. More of an upgraded hostel than a suite hotel
 Elevator does not work so climbing to the 3rd floor with luggage was a challenge. Gentleman at the desk helped carry luggage. He helped us get an UBER  since cabs do not want to pick up people from their location
Walking distance for places to eat is the only positive

pre-cruise stay

There were some positive things about this place but they're way outweighed by the negatives.
First, the positives:
- The guy at the front desk when we checked in,  younger, slim, tall, black hair - that guy was SUPER friendly, enthusiastic, welcoming. 
- The location is VERY central. 
- The room we got was of a decent size
- There was no mildew in the shower
- The bathroom appeared to have been redone sometime in the past decade or so and looked pretty nice

The negatives:
- Our room was on the 4th floor. The elevator has apparently not worked in a very long time and they have no forecast for repair.
- On the first night, we had no hot water. 
- From then forward, we had no water at all. Could not flush the toilet and had to buy bottled water to brush our teeth
- There was almost never anyone at the front desk in the evenings, there was no one to complain to about these things
- The room had no windows
- There was a nightly party in the room directly across from ours, and the room doors and walls amplified the sound like the soundhole in a guitar
- The room besides the bathroom didn't look like it had been updated since the 70s or 80s. The drop ceiling had water stains on the acoustic tiles which didn't all fit their squares any more and the overall effect was not as quaint as you'd hope.

After our second night, we checked out. We gave 24 hours' notice we were going to do this, and the guy said that was ok, that the rest of our stay would be refunded. Which was PARTLY true.

When we checked out, the guy at the desk asked why I was checking out early, I told him our stay was less than ideal, and listed all the reasons above. His response to each thing was "Management is aware of the problem" or "That's not our fault" and "We didn't know you had a problem with that." And that last comment would have been a sensible response if there'd been anyone to let know we had a problem.

The guy at the desk changed the room rate - our rate on the agreement being ~100/night, the rate he started to charge us was $160. When I pointed this out and offered to dispute the whole charge with Visa he "reduced" it to $140/night and said the difference was because our rate was for the ten night stay. He then calculated the rate for three nights and I had to explain to him that arriving on Saturday and leaving on Monday was only two nights, and again I'd just dispute the whole thing with Visa's fraud department, and he backed it off to two nights. The end result, instead of $940 for 9 nights on our original contract, I was charged just south of 300 for two nights. Lesson learned.

To be clear: I was as polite as I could be and said over and over that I didn't think any of this was his fault, and I think his price and day count miscalculation was because he was flustered. He was polite and understanding throughout, but just not processing everything clearly. I wish this had been the guy who was there when we checked in, he was really together and I think it would have gone differently.

The long and short of it is:
- The elevator doesn't work
- There water is unreliable
- The rooms are OLD and haven't had any kind of refresh in decades
- There are other hotels for the same money very nearby
- The staff are aware that it's not ok but have no power to fix anything
- Apparently your room rate is determined at checkout and is "whatever the dude decides to charge you" so be prepared to stand your ground on your reservation rate.

Do not stay here.

This hotel is what you pay for. About $150 a night is really cheap, but cheap is what you pay for. When I stayed, the rooms didn’t get daily cleaning service, I had to ask for toilet paper and towels when needed. We only got shampoo, no conditioner. So I’d recommend just bringing or buying shampoo and conditioner. Location is good, you are in the heart of old San Juan. Lots of local food and drink within walking distance. TVs are not flat screen, they are tiny and only a few English channels. Overall if you’re planning on just sleeping and showering at the hotel, you’ll be fine!

It’s cheap, but does the job.

My son recently stayed there. There was no paper toilet, no shampoo nothing.
No windows in the room very dreary room. Never again worse experience ever.
It will not happen again don't let this happen to you.:( :(

No amenties

I booked two rooms at the SJ Suites in San Juan Puerto Rico for March of 2020 as the group I was travelling with were taking another cruise from San Juan. When the Covid-19 pandemic hit, the cruise line moved cancelled our dates and moved us to May on 2020. I called the hotel and they offered to move our rooms as well.
On April 21, 2020, I contacted the SJ Suites Hotel to see about moving my reservations due to the travel restrictions that were put into place due to the Covid-19 pandemic, and our cruise was cancelled again. As this was the second time for a change, the Manager Raymond offered a full refund. It was the hotel that cancelled the rooms not myself, as I was willing to shift the dates to 2021. I gladly accepted as I was not sure when the restrictions would be lifted. 
I received a partial refund within a about 3 weeks. When I reached to Raymond, one at least 12 different occasions via e-mail, he stated that Hotwire was the hold up in the balance of the refund. 
So I reached out to Hotwire several times and was told that every attempt to reach the Hotel was met with silence. Raymond would not return their call. He has since refused to answer my calls or emails.
It has become very obvious that this establishment is not trustworthy. During these ever-changing times, you would this that they would want to keep their customers as happy as possible. My wife and I, as well as several friends, travel to San Juan every year for a cruise. We like to stay the same hotel, if possible. This was our first time trying the SJ Suites and will be the last. I would never stay there again

S.J. Suites Hotel

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