Name: Relax in Style
Address: 27 Stejerisului str., Brasov, Brasov, Brasov, 500251, Romania
Rating: 8

Computer

Smoking areas

Currency exchange

Newspapers

Ticket assistance

Garden

Television in lobby

Terrace

Reception desk

General

Toiletries

Rooms

Laundry

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Free parking

Parking

Conference Hall

Business

Steam room

Beauty and wellness

Pets allowed

Pets

Temperature control for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Relax in Style

Brasov

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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27-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Absolutely horrifying services. The accommodation is a gem, rooms are a charm indeed. But the personnel and guests treatment has been a shock. I absolutely don’t recommend it exclusively due to the services (the hotel manager and employees have no notion of welcoming guests).
Everything is overpriced, they don’t have too many things to offer as beverages but we are bot allowed with anything external, they serve only breakfast and allow you to order to specific restaurants (which eventually is just one) which brings food after 2h. Good food, luckily.
Every request or question we had were treated with with pucking face.
Too bad for the amazing rooms, really. It has a huge potential but essential things need to change there…

Absolutely NOT….

After I made an online reservation at property I received a phone call form a very very rude lady, I guess some manager, whom told me that I have to change the card I used because not all POS recive Revolut payments. Never heard this before. I used it all over the world. 
That lady's speech was completely disrespectful. we felt that she did not give a damn on our reservation. so I canceled. I'm sorry because I really wanted to get there but I never met such a lack of hospitality. even if the place seems super effective, they can't support the business of people who don't respect their clients. 

They should be really ashamed about this behavior!

The most rude mananger i have ever spoke to!

A very small and charming boutique hotel with all the rooms done in different style. Our friends booked two rooms - both of them were lovely. The front desk person who met us in the evening was very friendly and hospitable, nice guy. The young man who checked us out in the morning was quite rude though (for no reason), which upset our hosts and definitely it’s not the way to behave at a five star hotel property. I’m giving 5 stars only because it was just a quick episode, we enjoyed the stay and we absolutely loved the breakfast (I especially appreciated the cooked salmon, the selection of cheeses and berries), otherwise I would lower it. Just a note to the manager/owner. 

A unique hotel

The place looks nice, but the communication skills of the manager/owner are worst ever. She is rude and even though she markets the place as a hotel, it is a personal property rented through an advertising agency. Therefore, I would highly doubt that the 5-star rating is legit.

Manager has horrible communication skills

I do not recommend! It smells of mold, the bathrooms are unhygienic, spiders and mold on the walls. Neither the money nor the 5 stars are explained !!! It ruined my vacation, the owner showed a total disinterest in our grievances!

I don t recommend!

Had a phone talk with the manager, and asked if it is possible to reserve the room without pay for 2 hours to see if my husband can get some free time for this travel. 
The manager told me it's ok, she will keep the room for 4 hours. 
Returned the call in 3 hours, mentioned we will not be able to come, she said OK, closed the phone and took 100$ reservation fee. 
Then tried to convince us she cannot return it, because we did not canceled within 72 hours. 
Be very careful. 
They lie about prices and have hidden fees.

They hassled us for reservation many

Been to Brasov from the UK and decided to give this a try thinking it might be a 'boutique hotel experience', we were super wrong. First of all the manager is illiterate, she can't talk proper, I honestly think she needs to check a shrink because she was talking down to everyone, the maids said she is also the owner, that makes me think she deserves to be out of business. Do not support this kitsch hotel because there's absolutely nothing nice about it, the rooms are probably designed by the manager because as she said 'she has a lot of studies in tourism', probably she bought her diploma as this hotel is clearly run by an amateur with no hospitality experience and no taste at all. The rooms are beat up, very poorly designed, very loud because of a busy street in the vicinity. No no no, to avoid.

Kitchs place run by a rude manager

Reservation on booking.com, charged only the first night then had to pay cash for the other nights. Parking cost 20 ron/ night/ no parking available on street because it's on a hill- road to Poiana Brașov. Room cost - 800 Ron / night. No receipt! The wine they offered for vip room was found at the supermarket at the price of 6 ron( 1,5 EUR).They called after we left saying that some candle exploded and they had to replace a window - total invention, sounded like they wanted us to pay for property damage but because we had pictures that everything was Allright they Couldn't go on with the scam. This hotel should not be listed! It's a total scam! 
My guess is that being a boutique hotel with jacuzzi and stuff, their clients are mostly men with mistresses  who can't complain about the scams and bad treatments without being exposed.

Worst vacation ever

We wanted to book a romantic hotel regardless the costs.

But this hotel tries to save money everywhere and the service is so incredibly poor that ruins your stay.  The matress of the bed is the cheapest you fin in Romania, the breakfast is a sick joke, the coffee out of a poor peoples machine, the hotel is noisy and medium clean. Overall just sad.

Avoid this disappointment

It is not often that you find a owner/manager with such poor communication skills. 

The lever of service offered by her was 1 star not even coming close to the 5 star rating. 

Just read the replies she has left on other bad reviews on here and you will realise the type of people they are. All in all, AVOID !

Relax in Style

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