until October 7, 2025
from 4,900 ₽
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business trip, solo
September 2024
Double Junior Suite (Double Bed), 1 night
What was good
-
What was bad
The cleaner accidentally dropped personal belongings and refused to admit it. The manager also shirked responsibility and denied that no one would do it. This is the only Russian hotel I have been to that is not responsible.
Dear Guest, thank you for your detailed comments. We are very sorry that we could not meet your expectations. We would like to remind you the cleaning of your room took place in your presence and, according to the regulation, the guest's belongings are strictly untouchable during the cleaning. Also according to the paragraph 23 of the Hotel Accommodation Policies, we are not responsible for the loss of material values that are not placed in the room safe.
We have done our best to help you and tried to find the belonging that is valuable to you, together with you.
We thank you once again for your feedback.
Yours sincerely, the Team of the hotel "Open City"
leisure, couple
June 2024
Standard Double room (full double bed), 1 night
What was good
Good Location and pocket friendly, clean rooms and excellent breakfast.
Dear Paul, thank you for choosing the hotel "Open City". We are glad that you were satisfied with your stay and higly appreciate our hospitality, the quality of room cleaning, delicious breakfast, convenient location.
We will be happy to see you again.
Sincerely yours, The Open City Hotel Team