Russian citizens must have an original Russian passport upon arrival.
The front desk is not open around the clock. For arrivals after 23:00, guests must notify the hotel in advance and receive check-in instructions. The contact phone number is on the booking confirmation.
The resort fee is paid only by adult guests staying in the accommodation facilities for more than 24 hours.
Payment
In the hotel
In cash
In the currency of the hotel — RUB
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru