Name: Guest House the.TRUMP
Address: Ulitsa Radisheva 19, Tula, Tula, Tula, 300013, Russia
Rating: 7

Restaurant

Meals

Location

At the guest house

Central Park of Culture and Recreation

Arsenal Stadium

3 Shtyka Monument

Tula Academic Theatre of Drama

Tul'skiy Oblastnoy Krayevedcheskiy Muzeum

Museum Tula samovars

Tula Kremlin

Kremlevskiy Skver

Tula State Museum of Weapons

Komsomol park

Batashevs Garden

Proletarskiy Park

Yasnaya Polyana

Guest House the.TRUMP

Tula

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

To say that this hotel didn't live up to my expectations is to say nothing. It was a huge disappointment! They have only 2 rooms which sounds cool and unique, but even then staff have no idea who's arriving and which room their guests are going to stay in. Hotels with 300 rooms manage their bookings better. They don't accept cards but they don't tell you that when they call you to confirm the booking. Yet they blame everything (and I mean everything) on you. The manager of the hotel was extremely rude. I don't think I've ever seen a manager which would be so useless, arrogant and rude. Everyone was lying in the hotel and saying different things. The waitress said they can only serve breakfast after 10am. And when I asked why so late they told me that cook was away and someone else would come to cook instead of him. Someone whose working day starts at 10am. Surely they could accommodate their guests and ask this extra cook to arrive earlier! The waitress reluctantly agreed to serve it a bit earlier. I read good reviews about their breakfast so I expected a lot of food to be served. When I asked about it, the waitress said I have to choose between eggs or porridge, and they also give bread and butter, and tea or coffee. It didn't sound like anything people described! Then, the manager said that the cook was not away (so one of them was obviously lying) but they're not going to serve me full breakfast because I asked it to be served so early (at 9am!) and also because I'm vegetarian (this sounded like a curse). Isn't it just ridiculous?

I complained about someone's car being parked right in front of the door of the hotel. So that you can't go straight out and need to turn right and squeeze in between. They told me it's the parking lot there. And, besides, it's their boss, the owner of the hotel, who always leaves his car there. There was loads of space on the parking lot, but that boss decided to leave his car there. No respect at all to their guests! 
When I complained about it, the manager and some other member of the staff started shouting and laughing at me, and openly humiliating and insulting me. You see, they believe that their hotel is the best in the world, and no one can complain about anything there. 

Do not buy their nice pictures and description, it's nothing like that. In the end, it's horrible staff, bland and overpriced food in he restaurant, kitschy designs (pictures of naked women in the wardrobe and in the restaurant), and bad location, far from the centre. But it was the service that was truly unbearable. I could never imagine that someone could treat their guests in such a way. In the end, although it was almost night, I decided not to stay in this hotel, and left for another place. You can find a much better choice in Tula, no doubt about that.

Guest House the.TRUMP

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