Name: Hotel Ana lux spa
Address: bb, Srpskih Vladara, Pirot 18300, Serbia, Pirot, Pirot, Pirot, 18300, Serbia
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

General

Non-smoking rooms

Room service

Fridge

Cable TV

Minibar

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Luggage storage

Wake-up service

Telephone

Services and amenities

Diet menu (on request)

Restaurant

Restaurant (buffet style)

Meals

Free Wi-Fi

Internet

English

Italian

French

Languages Spoken

Parking

Spa tub

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Massage

Beauty and wellness

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Hotel Ana lux spa

Pirot

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Liked the place, great staff, very decent room, bathroom being pretty basic may be the only drawback, would definitely recommend the place snd for sure will come back. There is large parking space available, and the location is also great. It appears very well kept and quite clean.

We felt great staying there

High quality hotel located in town centre. Hotel has its w secured parking yard, restaurant, gym and spa. Around the hotel you can find all services you need. The staff is really helpful. Behind the hotel there is main town square with many cafeterias and restaurants.

Good hotel

What else to say about the "best" hotel in Pirot other than disappointing. They keep your IDs until you check out, which is, by the way, against the law in Serbia. So, when I asked for our IDs back they told me it was a hotel policy since they had had guests who ran away without paying!!! Basically, they are treating all of their guests as potential thieves. That's the type of service and hospitality you can expect from this hotel and its staff. 
The hotel doesn't deserve the stars they have. Bunch of know-it-alls who can't meet even the simplest guest requirements, such as keeping the AC in the room off and keeping the windows open even when explicitly told to do so. When confronted about the problem they didn't know how to solve it!
Last but not least, in these times of Covid19 pandemic some of the staff didn't even wear masks!
We wanted to stay for four nights and stayed only 2 because of all the problems we had with them. We wouldn't have stayed the second night either, but we got back  late that day just to discover the problem with AC and we didn't have enough time to change the hotel. 
Next time in Pirot, we'll find another hotel. Never staying in this one again!

Every guest is a potential thief!

A clean and cosy hotel in the city center close to everything. The personnel is disposable and helpful. Food various and even quite good variety of local products even on breakfast. 
The SPA is preferrable to be booked in advance (to agree about the time of visiting) for the sauna offer only the shower for cooling but fortunately equipped at least with bucket ;-). No separated and calm area to rest between the sauna cycle but the employees were so kind to allow the usage of the salt room .... In any case; be prepared to accept a quite unusual usage of the sauna and wellness but it seems to be as it should be.

An good quality stay in the city centre with parking in front

Normally I would give better marks, but when you name the dish Fusilli with truffles, and you serve Penne with some mushrooms and maybe traces of truffles this is what you get.  Every cook with basic knowledge should be able to determine what are Fusilli, that is more than basic.... further more there was too mach creme in the sauce, not enough if any truffles, and the worst of it it wasn't seasoned properly. So all in all not something I would ever recommend to anyone.

Visited here in January and chose this hotel as guests had free use of the spa. According to the literature in the hotel it had a sauna, jacuzzi and a salt room. I thought this would be an excellent option should we choose to unwind after a days sightseeing. On the occasion we thought we would try the facilities, we went to the spa which is not particularly well signposted and were told that we needed to reserve each option. I appreciate that massages need to be booked in advance but if you are thinking you would like to relax at the end of the day forget it unless you have booked. Because of this I did not bother booking any massages. 
On the plus side breakfast was good, the staff are constantly cleaning up after guests and topping up the food options. Check in was fine and Jovhana was polite and efficient with excellent English. There seemed to be some sort of party on the Friday night and we could hear the music from the 3rd floor, something to bear in mind if your there on a weekend. The room was clean and tidy so no issues there. For me the only let down was the spa facilities.

Good hotel shame about the spa

We were on our way back to the sofia airport and wanted to experience Serbia. This town in up and coming and this hotel is the best in town.  In that regard I can recommend. It is safe and clean and the hotel folks are friendly and speak english. 

Best of the worst

It's nice having access to the gym and spa. The hotel is comfortable and good value for money. 

The food in the restaurant is not good. I went out to eat every night after a meal here the first night of my stay. My main course meat was dry and the sauce tasted of nothing. My colleague was also disappointed. 

We tried to cheer ourselves up with cakes afterwards. The cakes in the display looked so appetising but mine and my colleague's were both tasteless. The one I had was filled with what appeared to be compressed sawdust! 

Stay here but eat elsewhere.

Hotel Ana lux spa

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