Name: Horský hotel Remata
Address: Ráztocno, Turcianske Teplice, Turcianske Teplice, Turcianske Teplice, 97231, Slovakia
Rating: 7

24-hour reception

Smoke-free property

Ticket assistance

Garden

Terrace

No elevators

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Billiards

Hiking

Picnic area

Barbeque

Recreation

Free parking

Parking

Seasonal outdoor swimming pool

Pool and beach

Business center

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Steam room

Sauna

Beauty and wellness

Playroom

Children swimming pool

Kids

Pets allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Horský hotel Remata

Turcianske Teplice

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This September we thought, we will book the accommodation for New Year's Eve in order to achieve a beneficial offer. A few minutes later we already had a confirmation in our hands, about fix price, dates and the confirmation included the breakfast. Our reservation was made through the hotels.com.
Everything was ok, we waited for the December to go until once, in this week a letter was waiting in our email account from the hotel manager. In the letter they obliged us (He claim posteriorly!) to pay another amount of money that we have already paid for… We answered that our confirmation did not contain additional ammounts so we will not pay anything else.
We contacted a member of the hotels.com who confirmed our position and infomred us try to contact the hotel. To this day Hotel Remata unable to answer the phone or reply to the letters.
In 2017 despite the fact that a confirmation is in our hands from September, such this thing can be done by a hotel? A service company can behave this way? In my opinion Hotel Remata is not guest centric and not reliable place. They are a money-seeking band and the management is scandalously bad. Under no circumstances I do not recommend this hotel.

scandalous case management

I was looking forward to long weekend at the hotel with my family. I liked the area, it is located in the mountains. Lovely location. Pool was nice, good water temperature. Bit small on hot days as lots of people from outside come for a day. Hotel room was too small, no place to put your bag. View from the window was on the roof. TV remote control did not work, they had to change the TV from other room. The kettle was so smelly, coffee and milk powder were old and dry. I paid extra 10 euros for a night for a superior room as no other room was available. Hotel staff adviced the extra charge is for the furniture and bath robe. I could live without that. 
In summer, you find there summer camp / conferences, lots of people. Not happy with my stay. Staff unprofessional, not willing to help, no information given during check in. Hotel full of kids on summer camp. The food was same like for the kids, I felt like I am eating at the school

beautiful location but poor hotel service

The location is nice, but the hotel is built on the slope and steps are everywhere (no lift). Old rooms without balconies was the prime setback for me, the kitchen was very tasty, but the beverages out of reality for hardly *** place (Glas of wine 3,80€ and so on).

Not impressed but not sour either

I visited this hotel first time. Location is on beautiful place inside the wild country. Plenty of rooms oriented on north or south with pool view. you can stay also on chalets near the hotel. The food was good and also the rooms. They are small but comfortable. The architecture of the hotel is old school but the wellness and the pool is totally perfet and clean. Suitable for families. You should offer better coffe.

Average

Our NGO organized Erasmus+ youth exchange in the hotel and we were very satisfied as there were several conference rooms, lot of possible activities for participants to do beside seminars we had. The food was delicious and the restaurant also offered wide selection for gluten free, vegetarian, vegan etc. The staff was extremely nice and always helped with whatever we needed. The atmosphere was great, surroundings were beautiful. If you have bigger group be aware there is a low tunnel and not every bus fits under it.

Horský hotel Remata

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Available rooms

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Description of the hotel

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Paid on the spot

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