Name: The Caledon Hotel And Spa
Address: Nerina Avenue, 1, Caledon, Caledon, Caledon, 7230, South Africa
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

General

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Services and amenities

Restaurant

Meals

Wi-Fi

Internet

Parking nearby

Parking

Outdoor pool

Pool and beach

Conference Hall

Business

Fitness facilities

Sports

Sauna

Beauty and wellness

Babysitting and childcare

Kids

Pets allowed (under 5 kg)

Pets

Location

At the resort

The Caledon Hotel And Spa

Caledon

Dilapitated, dirty, door does not lock.  Spa looks dirty, leaves in steam room,just terrible all in all. No robes for spa. No food in hotel. Must go and eat pizza in casino.  The worst spa i have ever seen.  My head tells me something big is wrong!

Stay away!  It is not a spa! It is a game, scruffy joint.

Falling apart, dirty and disgusting

Overall my stay here was nothing short of exceptional. The tranquil ambiance, impeccable service and luxurious amenities exceed my expectations. Whether you’re seeking a romantic gateway, a relaxing retreat or simply a break from the ordinary, The Caledon Hotel and Spa is the perfect destination for an unforgettable experience.

Blissful Retreat

Wow what an experience. I loved the room for it was neat and beautifully decorated. I enjoyed the peace of the clear water at the pool area. I will definitely be going to this hotel again for the spa will have to be the next experience. This is a must go to place.

Need to go back

Honestly one of the worst spa experiences I have had. 

We got there and half of the facilities were closed because a group of teenagers had taken a dump in the above pools. Went to go complain they told me that everything's fine then as we were about to get back in , we got told that it's being cleaned and will be out of service the whole day because of the teenagers.

Big no jumping and screaming signs but we could not relax anywhere because of the jumping and screaming.  Steam room was dirty and full of sand everywhere. Was honestly just a terrible experience.

Not a place to go to.

Shocking breakfast, empty troughs, no choices left still an hour before breakfast closed, unresponsive management. For R200, outrageous! Then pools closed for refurbishing & painting, but although the spa staff knew we were coming to enjoy pools and treatment, they never bothered to call and let us know. Will not be back in a hurry, this episode utterly spoiled a well planned birthday outing.

Don’t bother, shocking!

We have been going to the Caledon Spa for more than 20 years and since Tsogo sun took over the place they are literally running it into the ground. It use to be a busling family holiday location but it has become cold with zero atmosphere. The rooms have not been upgraded, TV's never work properly and the airconditioning is archaic. We love the hot springs and have decided to only do day visits because we are always dissapointed with the accomodation and service. They got rid of all the staff that have been there for years. This place is definitely not a 4 star anymore. It appears that they are more focussed on the gambling. Really sad what they have done to Caledon Spa. We visited 4-5 times during the winter months. No more


Caledon Spa degrading rapidly

During Heritage Weekend 2023, I visited the Caledon Spa as a day visitor. As I had never been there before, I had no preconceived notions about what the place should be or should have been like.

Swimming in the pools is a lot of fun for both kids and adults.

The building maintenance appears to be lacking, which is bitterly disappointing. There are broken doors, certain windows need replacing, woodwork that can be done with painting and replacing with new pieces, paint that needs to be done, and overall cleanliness is lacking. Using a high-pressure hose can improve dirty paving and many lightbulbs need replacing.

With a hospitality background, I might view this more critically, but the palace certainly looks rundown.

I hope you will not let routine maintenance get you under Caledon Hotel and Spa and result in a substandard product.

Day Visitor at Spa  - The Caledon Hotel & Spa 

This place has not maintained their rooms. U paying for a 4 star room and getting a 2 star service. 
Very aggressive security on the premises.  Once u check out u cannot use rhe pools even for an hour xtra. Security will throw u out


Worst experience in 20 yrs

Shocking experience.
Hotel is so desperate for an upgrade it’s hard to believe it’s a Tsogo sun hotel. The bathroom has a shower in a bathtub with a shower curtain. Cracked basin. The room stank of cigarette smoke, We asked the receptionist why they don’t enforce the no smoking rule she just shrugged her shoulders. Empty bar fridge. We decided to go to the gym and hot springs and Were charged 800 rand deposit for two towels the size of a napkin. For R2440 per night we could have got a full air b and b self catering house. 
On the plus side the staff where all very friendly and helpful. Bed very comfortable and breakfast good.

Shocking

We had a great time at the hotel and in the hot pools. Fantastic during winter to sit in the hot water. The pools are so natural and we loved it. The rooms are very nice and convenient.  We would love to come again.

The Caledon Hotel And Spa

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment