Name: Helderberg Guesthouse
Address: 48 Mountainside Boulevard, Cape Town, Cape Town, Cape Town, 7140, South Africa
Rating: 8

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

Private check-in/check-out

No elevators

General

Bridal suite

Allergy-free rooms

Room service

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Common kitchen

Kettle

Meals

Free Wi-Fi

Internet

English

Multi-language staff

Languages Spoken

Bike rental

Barbecue grill(s)

Mini golf

Hiking

Fishing

Barbeque

Recreation

Parking

Free parking nearby

Free Parking on Premises

Water park

Swimming pool

Outdoor pool

Beach/pool towels

Next to the beach

Pool and beach

Windsurfing

Diving

Cycling

Tennis court

Golf сourse (within 3 km)

Sports

Family/Kid Friendly

Kids

Skiing

Skiing Off-site

Winter sports

Pets allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

At the guest house

Room amenities

Cape Town International Airport

Helderberg Guesthouse

Cape Town

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

On arrival we were met by a young lady who could not be bothered to speak to us only beckoned us to our rooms which were dirty and not very well equipped. The bed linen was very off white and pillows stained with black marks. There was no milk in the rooms for coffee and the wifi was supposed to work everywhere but it was not very good at all. There were cobwebs around the windows and doors and outside furniture, looked like this place had not been cleaned in months and there was an open kitchen bin full of stinking rubbish alongside the sitting area. The lady had already left and said she will be back in the morning. She came in and started cooking breakfast, not even asking what we would like and when my sister told her shes vegetarian she just looked away and didnt respond. Either shes downright rude or does not understand english but either way its not good enough to treat your guests like this. When she served breakfast she went outside on her phone, smoking and shut the door. We had to ask for more coffee as she didnt want to speak at all it seemed like too much trouble for her. On leaving she just held her hand out for the keys and walked off. What a terrible place I would NEVER stay here again and it cost us more than some of the other perfect guesthouses.. a total waste of hard earned money.

THE WORST ever.. Do not stay here unless you want to spoil your holiday. Filthy throughout.

Greeted by staff who really didn’t know how to speak with guests. Dirty room. Cigarette ends in a dirty ashtray outside our room ( obviously not cleaned after previous guests). Dirty doors and pillowcases although washed were stained. No one to speak to regarding this as the lady just said “I’ll be back tomorrow at breakfast” then left. Only 1 towel between us and when I told the lady the next morning I just got a stare and she turned her back and started cooking bacon for breakfast before even asking what we would like. As I am vegetarian I had to say before she cooked some for me. Once breakfast was cooked she went outside and closed door and sat on her phone. Wi-Fi was non existent or occasionally would connect even though it was advertised as Wi-Fi in all places. We stayed at 10 different guesthouses along our route and every one was just perfect so I am not sure why this one was so dirty and unprofessionally run. Wouldn’t stay there again and cost was more than all the others. Avoid this guesthouse if you do not want to spoil your holiday.

Disgusting guest house and rude staff

Im from the USA, my fiance is from south Africa. This was an amazing experience and the Helderberg Guest house pretty gave us free access to everything. We will definitely stay here again. It's a short drive to everything with Helderberg right in the middle. 

Lets do it again

Everything is in order. I have enjoyed every minute.It was the first time visiting Gordon's Bay with my partner. The area is calm and secured. The shops around makes things easier for us to get what we needed at the time. Lydia is good at her job. A walm welcoming from her and the Breakfast serving. Please keep up the good work Lydia.

Awesome

The view was absolutely amazing. Every was neat and tidy and rooms are spacious.The staff was very helpful and friendly. I will definitely make a booking at Helderberg Guest House again as we had a blast.

Ms Kl Hughes

If you book at this Guesthouse and you get the Merlot room, know that it is a converted double garage! This may give you lots of room , with an ensuite shower and toilet, small lounge area and coffee station but there are no windows! There is little privacy if you open the door for air, and at night the curtains must be closed or you are on view to all passers by.
The housekeeper was friendly and helpful; she produced a good, basic breakfast.
BUT the bed is broken! When we told the housekeeper this, she said that it has been reported before but the owner was not prepared to buy a new bed. So this queen size bed is supported underneath on bricks and the mattress is broken on the side so sleeping comfortably was NOT an option.

Good breakfast but a broken bed!

We have enjoyed our stay at Helderberg Guest House. Everything was perfect. The rooms wete neat and comfortable. We also loved the breakfast. Children loved the view of the mountain and the sea.  Thank you

Mabhoko Family Trip

Really enjoyed our stay there. Must go back and visit. Near the beach and town. Very close to cape to city. Spacious rooms . Staff are friendly. Good value for money . Rooms are exceptionally clean and tidy

Great

It was blessed, the kitchen staff were amazing and the owner very considerate of us  even though we were the only ones there. Friendliness was also excellent. Will definitely recommend. The breakfast was great. Thanks all.

Our stay

Was a wonderful stay.  Rooms are big and spacious.  We had a very nice seaview.  The staff were very professional and friendly. We had breakfast every morning and it was very good. Will recommend this BB we already busy planning our next trip

Helderberg Guesthouse

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