Name: Soli Deo Gloria Boutique Hotel
Address: 330A Boundary Road, Roodepoort, Roodepoort, Roodepoort, 2162, South Africa
Rating: 7

Ticket assistance

Garden

Reception desk

General

Laundry

Dry-cleaning

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Free parking

Parking

Seasonal outdoor swimming pool

Pool and beach

Business center

Conference Hall

Business

Fitness facilities

Sports

Beauty and wellness

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the boutique hotel

Pilanesberg International Airport

Lanseria International Airport

Grand Central Airport

O.R. Tambo International Airport

Wonderboom Airport

Soli Deo Gloria Boutique Hotel

Roodepoort

Not quite 4 star but it's not bad. We were a bit disappointed that the jacuzzi was not working (although it was part of the package). The room was nice but nothing remarkable about anything. There was also nothing really bad about it, just don't expect too much. Loadshedding took place during our evening spent there and although they have a generator it was not switched on and we couldn't find a candles or emergency light. 
The road was quite bad and full of potholes but this is not the hotels fault, just something to keep in mind if you have to drive at night.

Between Silverstar and Montecasino

Awesome place! Great food especially the chicken snitzel! the staff is super friendly. Nice and tidy room awesome bedding super soft duvets!  Will stay over again.  Thank you for the great time! Super close to the Dome!

Nice place

Well secured place. Room cleaning needs some attention though the superviser is very prompt to take required action. 
Breakfast and foods are good. The Spa is excellent with very reasonably priced.
Little away from the city which is bit disadvantageous but good place for the weekend stay.

Homely, peaceful, comfortable

Had a wonderful stay with my group on the second day of our arrival. First day has some challenges and everything was excellent after discussing with the hotel. food was excellent, rooms with heaters, those who were not having heaters were allocated electric blankets, extra clean rooms with friendly staff. Owner made sure that everything is up to date and we are all satisfied. it accommodates kids enetrtainment and spa. Has a bar that one had a blast at  it.



ACCOMMODATION AND MEALS

Relook the taste of your breakfast. Or maybe the brands used for breakfast. The beacon, pork banger , eggs and butter oh not for getting the mushroom was terrible. The shower is very small and i didnt like the brown towels. 

Overall Service

What to say about Soli Deo Gloria Boutique Hotel…?
Let me start by saying that the staff and manager are trying. They are not ignoring clients’ complaints but this is unfortunately not enough.
 
From the rooms, to the restaurant, from the security to the servicing of rooms, I can’t think of one positive thing to say.
 
We booked one night at the hotel believing it was a 4 star hotel. Then we decided to add an extra night to make sure we didn’t have to rush on the Saturday.
I tried to get in touch numerous times with the hotel over a couple of days period but could not get hold of anyone. I eventually managed to get a cell number to speak to the hotel manager and make sure that we would not have to change rooms as it was 2 separate bookings.
To apologize for the lack of communication, he advised that he would upgrade us for the stay. Nice! It all started on a positive note.
 
So we arrived at the hotel on the Friday afternoon. After waiting for probably 5 minutes at the [tiny] reception, someone arrived, made us fill in a full form [including medical aid details???] and then walked us to our “upgraded” room.
First impression – this is a very big room. No doubt about it, the room is very spacious.
 
We unpacked our luggage – very difficult as there is nowhere to put your luggage but on the floor or on the bed…
Before putting our clothes in the wardrobe, I had to dust it as there was a lot of dust in it. Not great,
Then the bathroom. I took all our toiletry there but realized that you have no place but a tiny shelf under the sink to put your things. So, we had to put most of our belonging on the floor.
 
When we walked to the restaurant (dinner was included in the rate), we found a PUB! Yes, just a pub with bare tables. We initially thought we were in the wrong place.
But no, this is the only restaurant – if you can call this a restaurant – on site.
We got the menu and it was nothing more than pub food: steak egg and chips, chicken strips, pub basket and a couple of salads.
I was so upset that I messaged the manager – who responded very quickly. He explained that they had done a rebranding of the restaurant to attract more customers and that he would refund the dinner. Yes, this was a nice customer care gesture HOWEVER, one of the reason we chose this hotel was to avoid getting out in the evening! Now we had to decide – do we leave and drive to any other restaurant or stick it up and have pub food? Really not a choice I wanted to have at that stage.
 
Now, to go into details for each area… I checked the Tourism Grading South Africa to see what is required for a 4 star hotel. I thought – let me check as maybe I am asking “too much”… but clearly not! All the below points are from the official Tourism site.
 
Hotel in general:
Room service must be available.
* Not available
Servicing of rooms 7 days a week (this includes linen/towel change, removal of rubbish and cleaning).
* Our room were not cleaned
Laundry service i.e. laundry bags and list.
* Not available
A noiseless, mini bar fridge available on request.
* The fridge made noise the whole night – we had to turn it off
Adequate, fit for purpose and appropriate protection against insects should be provided in each guest room.
* There was ants in the bathroom – you can ask for pictures which I took during the stay
Laundry bags and laundry price lists are to be provided to guests in the room, with an indication of the days the service is available.
* Not available
18 hour room service must be available for breakfast, lunch and dinner.
* Not available
A dedicated fixed internet option or wireless internet access in each room is a requirement.
* Not available! And wifi not available on the property. The only wifi working was the reception one and was down most of the time
Housekeeping Services available 16 hours daily.
* Not available
 
 
 
Bedroom:
In-room safe required.
* Not available
Excellent quality and condition in the standard of furniture, furnishings, flooring, fittings and décor.
* Stained chairs in the room and tear seat by the desk
A desk equipped with seating fit for purpose, phone, desk light and an international multi-power point/plug.
* No desk light, no multi plug with international plug
Additional luggage stands for more than one guest available on request.
* Not available. Had to use the bed for the luggage
Excellent quality window dressings must be provided.
* This is a joke! Either you have light or people outside see you! No in between!!
Fitted or flat sheet and Top Sheet, with one blanket and a bedspread or a duvet with a cover per bed.
* Only the fitted sheet and a thin duvet.
A minimum of two excellent quality pillows per sleeping position, proportionate to the size of the bed with an additional pillow and blanket in the room.
* Not available! No extra blanket or pillow
A full length mirror with direct lighting as well as a well-lit mirror at dressing table area in close proximity
* Full length mirror but no mirror by the desk for whoever need to do their make-up / hair

Bathroom:
Vanity space should be of sufficient size to accommodate guest amenities according to the sleeping capacity.
* Way too small
A minimum of two separate hooks for clothes must be provided.
* Not available
All bathrooms equipped with double ply toilet paper and holder plus a minimum of 1 spare toilet roll.
* Only HALF a toilet roll in the bathroom which was not changed during the stay
An excellent quality clean, absorbent face cloth, hand towel and a bath sheet per person.
* Only two small towels per person, which are old and worn
Toilet brush or provide a cleaning service.
* Not available
Comprehensive personal amenities including tissues, shower cap, shampoo, conditioner, (or conditioning shampoo), shower gel and body lotion
* Only bare minimum of shampoo, conditioner and body lotion
 
 
Reception:
Reception area should be staffed a minimum of 18 hours to 24 hours a day. The hours of operation for reception are to be displayed in a prominent pubic area position.
* Not available. We tried to get someone to assist us around 11pm and no one was available
 
 
Restaurant:
Provision made for a variety of dietary requirements, e.g.: Kosher, Halaal, diabetic, vegetarian, etc.
* Not available
Three courses available for dinner. A substantial choice of hot and cold dishes.
* Only a PUB on site, not a restaurant! The food ordered was not available
A good range of hot and cold items offered for breakfast, together with a choice of good quality accompaniments.
* Only 4 choices of meals, nothing else
A room service menu for breakfast must be in the room or at reception for the guest to complete and must offer of choice of excellent quality items which are appropriate to the level of star grading being applied for.
* Not available
Staff demonstrating excellent levels of food, beverage and wine product knowledge and service skills
* No wine list whatsoever on site, staff didn’t know about the steaks nor about the eggs in the morning
 
How can you call yourself a 4 star hotel?? Your certificate was delivered in March (?) 2017. I think it might be time to have the property reevaluated.

The whole stay was a joke.

At R1150 per night, I would have much rather stayed in a 3 star hotel where I would have at least got what I would have expected!

Avoid if you are looking for a 4star experience

Hotel was clean and tidy. Need was comfortable. We asked for extra pillows and they arrived immediately. 
The breakfast was delicious. The hotel arranged a shuttle to transport us to the concert and back. It was very well arranged.
Two things I was not aware of when booking there is no aircon/heater and there is no bath.
A health and safety issue in the room the wall heater was in bus just hanging in the wall. It was still plugged in and switched on.

Short stay for concert at the dome

The Airconditioning/heater didn’t work and it was freezing.  There was a dirty towel left in the bathroom.  Only one clean bath towel was left for us.  The hot water didn’t work in my children’s room.  The food in the restaurant was cold and not very appetizing.

Very average

The hotel is very nice, rooms that have a garden, green spaces... Security is felt by the high walls, access and surveillance system and the breakfast, in all its modalities (English, fruits and vegetables, tortillas...) is plentiful and tasty. However, the service is not always up to par. In the six days that we were unable to get a remote control for the TV, they insist on calling the door very early to change the towels (and come back after 10 minutes if you haven't picked up) and dinner is complicated because most of the stuff on the card doesn't fall off.

Soli Deo Gloria Boutique Hotel

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