Name: The Whaling Station Guesthouse
Address: Goose Valley Turtle Creek Golf Estate, Plettenberg Bay, Plettenberg Bay, Plettenberg Bay, 6600, South Africa
Rating: 7

Smoking areas

Smoke-free property

Garden

Television in lobby

Terrace

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Rooms

Ironing

Laundry

Services and amenities

Kettle

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Library

Barbecue grill(s)

Hiking

Picnic area

Fishing

Barbeque

Sun Deck

Recreation

Parking

Swimming pool

Beach facilities

Beach/pool towels

Pool and beach

Diving

Snorkelling

Sports

Beauty services

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Plettenberg Bay Airport

The Whaling Station Guesthouse

Plettenberg Bay

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The setting is beautiful and the fact that it is in the golf estate makes it the perfect stay over if you are playing golf. Lovely walk way to the lagoon and stunning view. However, there were no one to meet me when I arrived, had to wait for Manager? to be called to give me my key.  The room was dingy and dark, very limited light and TV channels a waste of time. Room not cleaned the next morning as they did not have a key to get into the room, eventually left the room open to be cleaned but only bed was made, bathroom not cleaned.
I left a day early, decided not to stay a second night

Disappointment

Thanks for  wonderful stay and your kindness .  It is a place I can recommend to anyone who wants to go away even just for a break away from home  

the whaling station B&B

No Fan in room and being December it was hot, and Tv did not work. I did report it, but it was not fixed. Room was cleaned daily which was nice. Room is interleading with the kitchen which was a bit noisy at night. 

Whaling Station

We booked a room with breakfast weeks before via Booking.com.  From the photos of the place it was made to look well run with a number of staff to care for the place.  The views were supposed to be beautiful which they are but that’s all this place has going for it.  When we arrived there was no manager or owner in sight. No bevy of staff.  We walked around the property for a while calling out.  It was deserted.it looked tired and unkempt.  Eventually a member of staff came wandering across a rather messy lawn.  He told us the owner was out playing golf and he was not advised that we had booked.  He told us to take a room.  We settled in and wandered around. The furnishings were tatty with holes in the curtains.  The furniture was damaged stained and semi broken.  We discover the washbasin was blocked.  The bathroom lights did not work.The window panes in the bathroom were cracked.  The rooms were dingy.  We couldn’t get a proper shower because there was no hot water.  The staff in the photo had been laid off so the owner was not offering breakfast.  She told us to go to the golf club.  No customer care or service.

The swimming pool needed cleaning and maintenance.  The boma  had chairs stacked inside including the cushions.  It was as though the place had been closed.  All very depressing.  We paid a lot to stay there. We received no invoice when we left. Basically there was no one to care whether we were comfortable or not. In the morning the hot water tap was dry. Basically the place was revolting.

The owners had not contacted booking.com that they were closed or that they no longer had staff. If we’d known we would not have bothered to go there.

Poor quality bed and breakfast

Our stay at Whaling Station was an amazing experience.  The view is to die for and the staff is so friendly and helpful. Everything is in top condition, from the pool, to each room.
The breakfast is served with a smile and is delicious.
We will definitely be back.

Awesome views and amazing staff

I needed a last minute place to stay on an unplanned business trip, made the booking and was called within minutes asking if I needed anything special or out of the ordinary. They were extremely accommodating to our simple requests. The views and tranquility of the location would certainly lure me back with my family when I'm next in the area.

Very relaxing

Beautiful location, view and Scenery. The facilities are clean and all the right ingredients to be a great B&B. The customer service was however extremely poor, very very bad services. We did not receive a proper invoice after payment. It was a few pen scribbles on a piece of paper. No breakfast was sat out (rusk and porridge) as promised, we had to ask for it! The kitchen and appliances are shared with the guests, some of our food went missing from the fridge. We think it might have been taken by accident by other guest. However, this was still an inconvenience and should be better managed by Whaling Station. Also, we had to continually inform the guards at the gate that we are staying at Whaling station, no tag was given to us... again this would have helped a great deal in customer service.

Lack of customer service

Tranquil location. Swimming pool with recliners and bar area with a view were the salient positive features of our stay along with the proactive efficient service of the manager and his staff. Enjoyed having access to the free use of canoes en rute to the river. Our particular room was small and situated next to the dining area where we needed to close the curtains and windows to ensure privacy. 

Pleasant stay with great service and views.

close to our freinds who were camping, so easy to reach, lovely views and nice pool, nothing posh about our room wish it had been facing the lawn and not entrance to reception and breakfast, but it was a short pleasant stay.

Lovely time

I loved the cleanliness of the rooms and the beds were comfortable but unfortunately the service from the staff was terrible, the breakfast was dismal to say the least. The crockery used for breakfast as not clean properly.

The Whaling Station Guesthouse

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