Name: Desert Palace Hotel & Casino Resort
Address: Erf 1, Golf Course Road, Upington, Upington, Upington, 8801, South Africa
Rating: 7

Shopping on site

Computer

Smoking areas

Gift shop

Garden

Terrace

No elevators

Reception desk

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Event facilities

Conference Hall

Business

Fitness facilities

Sports

Playroom

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Upington Airport

Desert Palace Hotel & Casino Resort

Upington

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel has been the same for some time now, some areas needs attention to attract not just the local but travelers to come for an experience. Staff is very friendly and always their to assist, but they need the support from management to the a little more for their clients. Get the spark back.

Stay over in Upington

Nice and clean. Just wish we planned more time to use the facilities. We arrived late due to an unexpected problem. It all looked good and nice and quiet. We would use the venue again when we return. Helpful staff

Good stop over

Our visit was fine, we enjoyed the privacy at the pool as family.
We would have gave a rate of 5 , but the restaurants was close.
Loudshedding is a national challenge so we can't panilise the hotel for it,but our plugs was off to long.

We as the family and friends are looking forward to visit again soon.

Our visit was fine 

The staff were friendly and helpful. The rooms clean and comfortable. I slept like a baby. It eas so fantastic l overslept. Although late for an appointment it was worth it. Thank you management and staff you are recommended.

Sleeping Baby

A few years ago, we enjoyed staying at the Desert Palace. Now, the standard of service, food, and the rest is extremely low. What a huge disappointment. Although the rooms were clean, our luxurious room was just very normal. Apparently, there were supposed to be 2 double beds, we only had one. Also, we received two big towels and two small ones on the first day, which is good, but afterward we always had to fight room service to bring us enough towels. Also, most of the electric wall sockets did not work in our room.  We also struggled for a full day to get our TV working. They kept on telling us it is fixed now but did not come to check or do a follow-up visit. Management, please teach your people about quality checks and serving guests. After that day (we stayed 3 days), the lady waiter brought us someone else's ribs and tried to convince us it was the lamb chops we ordered. My goodness, management, don't you train your waiters to understand the difference between ribs and lamb chops? By the time we got the lamb chops, we could not eat it.  It was tougher than the dirty plastic cloth on the tables. Also, our order of wine never came, even after reminding the lady waiter several times. The adult children's pizza was very nice though. Furthermore, one could not relax next to the swimming pool. There were no chairs or anywhere to just enjoy the water in the incredible heat. The mature lady that is usually behind the front desk was the only person who gave us a good service. A man, who looked like an Indian chap, ate big plates of fatty chips and Russians at the front desk while us guests were waiting to be served. The whole front desk stank of fatty food. He then served us with dirty hands.  I cannot tell you how utterly disappointed we were. The fall from where this hotel used to be in the past and where it is now, is very sad. If you don't pull up your socks and start to understand the hotel industry and make it work, many of your employees are going to lose their jobs, due to management incompetency. We never saw a manager anywhere. Management needs to wander around and interact with guests to make sure they have a happy stay. It's a matter of excellence and professionalism, it does not matter if you are a 3 star  or 5 star. hotel. Come on, guys, you need to be much better than this. It all about exerting leadership, from everyone, even from the lowest of your personnel. Teach them that, self-worth and dignity. It was nowhere to be seen.

Try a little harder

What a lovely venue, clean, very polite, knowledgeable & helpful staff.
Services of the Shuttle Service offered was awesome & convenient.
Restaurant Food Dishes was awesome & cost was economical.
Room was a good size and well maintained & serviced.
Would difinately stay in the Desert Palace Hotel again.  
 

Allan Fergie

 I enjoyed the golf course view from my balcony and will recommend this hotel . I have one recommendation for the kitchen. I don't eat pork but bacon was added to my breakfast.Checking on diet needs by staff can prevent such. 

Relaxing

Sadly our rooms were not ready, even though we were given our keys on check in at 4pm.  Sadly towels only arrived later in the evening.

Not sure why you want 200 characters, so I just add a few useless letters -)

rooms not ready

I made a booking on behalf of a colleague from our Head Office.  When I asked if I can book him a 2nd time, he said never again!  The bed he had to sleep in was already slept in!!!  I cannot believe this is the way you treat your guest.

Disappointing

I know that it is a casino. Maybe allocate section of hotel for business guest so the late night early morning rowdiness does not disturb guests that just need a peaceful nights rest. The pool area is ok but could do with some caring, especially the water treatment as your summer days are very hot. 

Desert Palace Hotel & Casino Resort

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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