Name: Waterberg Game Park
Address: Farm Weltevreden, Cnr Sondagsloop, Waterberg District, Waterberg District, Waterberg District, 0530, South Africa
Rating: 8

Shopping on site

Smoking areas

Smoke-free property

Garden

Reception desk

General

Fridge

Family room

Cable TV

Hairdryer

Wardrobe/Closet

Rooms

Safe-deposit box

Services and amenities

Restaurant

Kitchen

Microwave oven

Meals

Wi-Fi in the hotel

Internet

English

Languages Spoken

Barbecue grill(s)

Billiards

Hiking

Picnic area

Fishing

Barbeque

Sun Deck

Recreation

Free parking

Parking nearby

Parking

Outdoor pool

Pool facilities

Pool and beach

Table Tennis

Tennis court

Sports

First Aid Kit

Beauty and wellness

Playroom

Children's playground

Kids

Pets Not Allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

At the cottage

Waterberg Game Park

Waterberg District

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Thank you for the way we were received at reception. We got lost on our way there and we were so flustered by the time we got there but they made us feel at home. We had also booked a Spa treatment with Joice. It was amazing. Can she not be given an operating place in the premises? She is a people's person. We were in K9. We were so relaxed that we forgot one of our bags in the room. Hopefully we will be able to get it back.

 An amazing weekend getaway ever for my hubby's 62nd birthday--

The chalets were lovely but not well stocked.Could do with more storage jars and bowls, cloths and sponges. Beds were very comfy. Wifi was poor and not working in one of our chalets.
Management are useless, dismissive and couldnt care. We asked for 2 adjacent chalets as we had toddlers and they gave us ones at opposite ends of the complex. Didnt resolve our problem and told us the Head office allocates units.Head office told us the resort does - who is not telling the truth.
Kids play facilities were great and restaurant good. Game drive was poor as there are hardly any animals and it was a rip off

Useless management

We booked from the 10-14 July , the place is exactly what we needed as it's beautiful,quite and entertaining for kids. 2 things that made me not enjoy my stay n I hope management will consider. 1. Chalet not well cleaned spiderweb almost everywhere. How does one sleep in such environment, had to clean it up on our second day as we arrived very late in the dark on the first day. Also the coffee mugs needs some serious cleaning or new ones as thet are fiety on the indide too brown.2 Please improve the waiting time for the food at the restaurant it is ridiculous and the thought of driving out on the gravel road also gives you no option.

Great stay but needs serious improvement on cleanliness

Very scenic setting with lots of wildlife about. Excellent facilities including a very good restaurant and lots of other activities for adults and kids. Interesting game drives available with lots of antelope including giraffe seen. Large pool in a lovely location. Units neat, comfortable and well equipped 

Family holiday

So disappointed on how the management dealt with a valuable item I left behind and obviously is now missing (found and not handed in). I'm not disputing that it is my fault for leaving the item and they have enough notices up in terms of "Own Risk". The issue is that management sent a message stating that they will check and then never came back to me, 2 weeks later. There is poor connectivity so you are never able to speak to anyone. They certainly don't care as far I'm concerned. Whilst the area is a beautiful part of our beautiful Country, I will not return. Certainly my worst experience from the many RCI resorts I frequented.

I had my valuable taken and management really does not care. Need an offroad vehicle

Staff 
- Completely unhelpful, unfriendly and dismissive
- Constantly complaining that they were unhappy that they had to work during the festive period. 
 
Loadshedding:

- Although there are generators for certain times, there are no loadshedding lights for when generators are not on.

Cellphone and wifi signal:
- Absolutely no signal at the chalets
- WIFI only available at the restaurant but connection highly volatile 

Security: 
- 2 security guards at night, for a huge area. No dogs 
- Although there is a number to contact security in need, there's no signal to do so.
- Because of how dark it was early hours of the morning when loadshedding occurred. I heard suspicious noises outside my chalet, so I moved my  kids into the main bedroom with me and my wife, locked the door and slept with a knife under my pillow because I knew that if anything had to occur, that I would have to fend for myself because there was no way of getting a hold of security.
 
Pool:
- The pool was green for 3 days straight during our stay 
- monkeys harassed patrons especially kids "not one guard/staff member in sight to protect patrons "

Activities:
- Besides a braai organized by the resort, where the resort organized charcoal, pap and sauce. The were no planned activities. nothing for the kids. I feel that staff could've made an effort to keep guests entertained.
- Game drive sucked, tour guide didnt know what he was talking about and there were barely animals to really note. 

What worked:
- Chalet rooms were amazing. Everything was in order 
- Beautiful scenery 
- One staff member who's name is "Roos" awesome guy - unfortunately he left early due to his leave days.

Overall:
We cut our stay short by 2 days, nobody called to ask why, nobody cared. Management have much to learn about staff morale and resort facility management. My opinion is that whoever is managing should be replaced immediately. It's a pity because its really a beautiful place with much to offer.

Highly dissappointing

A well maintained and pleasant resort in the heart of the Bushveld. The horrible last 15km dirt road reminds you that you are in the stix and a quiet peaceful experience awaits you. Emergency electricity backup ensured load shedding frustration avoidance. Restaurant menus very limited but satisfactory but if you go the self catering way make sure you take everything with you because the Convenience store is a no namer. Had a refurbished unit and thoroughly enjoyed our 4 nights stay.

In The Stix

2 night stay, midweek.
Sand road for approx 14 km was terrible. Moved at a snails pace to avoid vehicle damage.
Check in was effortless and all was ready on our arrival. Unit was clean and well equipped. Door lock was inefficiënt and a bolt lock on the inside of both exterior doors will be comforting (like in a hotel) to stop unwanted entry. Great to have experienced no load-shedding due to the generators kicking in. All access pass does not include the putt putt golf ball - which is silly as the kids had to run up and down due to us not being informed when getting the pass. Convenience store on site is very expensive - 4kg charcoal R75, Doritos chips R35!. Bread only on certain days…  We had the breakfast included package, only 3 dishes are available on this option. But we did get 4 vouchers as it was a 4 sleeper and could use the extra vouchers to add to our breakfast (we weren’t 4 )!’. Separation walls between units are thin so no peace and quiet as the television and general conversation could be heard from the neighbours. We also had a couple doing business (loudly on speaker phone) at breakfast in the restaurant as the laptop and connection points are situated there. Please be considerate to people around you in this resort as  it is so peaceful that sound travels loudly. Will keep this spot in mind on my next bush break,  will just have to get a 4x4 for the sand road..

Quiet, relaxing

We were disappointed and felt unsafe as a number of windows were cracked and broken, the lights were super dim and some not working and the couches were stained. On top of it all  the units have a distinct smell with the bath water changing colour to blue after a while.

We had reported these issues to reception a number of times and they advised that windows had been ordered and there is nothing they can do. I also invited the receptionist to come to the room to see and smell for herself, which she did not do.

I was also rather disappointed at the rather limited knowledge the receptionist had on the area attractions and when she did manage to provide details on the Ziplining, the incorrect details were provided. Further training is definitely required here. 

On the positive side - the resort has great activities for the kids, and adults too and these seemed better maintained then the chalets. 

There is also no network or WiFi anywhere except at the restaurant.

We had booked this family get away through The Holiday Club timeshare option, with the resort having a 4/5 rating. We were allocated W6 and W10.

Accommodation in dire need of refurbishments.

This is a well maintained, clean resort about a 40 minute drive north of Vaalwater. The restaurant has a limited menu although the food is good (see photo). 
I would strongly advise that you take food to self cater and especially for the Braai.
The game park itself is very small and a game drive lasts only about one and a half hours, though the guides are very informative. We saw Sable, Eland, Wildebeest, Impala, Warthog, Bushbuck and a beautiful spider.
The warthogs and Bushbucks wander around the actual resort right up to your patio.
There is a good play area for kids and the resort is ideal for families with canoeing, fishing, miniature golf and a multi sport court for tennis, basketball etc. All of these facilities can be accessed by puchasing a pass for 100 ZAR ( about £5 ).
The lodges are very modern and spacious, with well equipped kitchens. The Braai is cleaned daily by ground staff at no extra charge.
This resort really is a pleasure .

Waterberg Game Park

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment