Name: Hostal Catamaran
Address: 3 Victorina Gainza, Castro Urdiales, Castro Urdiales, Castro Urdiales, 39700, Spain
Rating: 6

24-hour reception

Elevator/lift

Heating

General

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Linens

Toiletries

Rooms

Luggage storage

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

No parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Pedregal Seña Santiago

Ostende Beach

Brazomar Beach

Spa Agua Viva

Cala de Cotolino

Playa Pocillo de los Frailes

Cala de Los Frailes

San Mames Stadium

Bilbao Fine Arts Museum

Guggenheim Museum Bilbao

Chavarri Palace

Plaza Moyua

Bilbao Airport

Plaza de Toros de Vista Alegre

Zubizuri Bridge

Gran Casino Bilbao

Bilbao City Hall

Arriaga Theater

Santiago Cathedral

Plaza Nueva

Ribera Market

Plaza Miguel de Unamuno

Basque Museum

Iglesia de Begona

Somo Beach

Camello Beach

El Sardinero Beach

University of Cantabria

El Sardinero Stadium

Municipal de Este

Centro Botin

Santander Ferry Terminal

Plaza Porticada

Santander Cathedral

Santander Airport

Museo de Heraldica Alavesa

Hostal Catamaran

Castro Urdiales

Im bitterly disappointed with the customer service and the clear lack of business savy shown by this hotel. Not only did they refuse to change the dates of the reservation, only interested in making a quick 50euro from the cancellation fee instead of securing a potential future customer for a minimum of a four night stay, not to mention the possibility of future stays, they also had the audacity to blame booking.com for their inability to do so. I have used booking.com numerous times and have always been happy with the service so I find this very difficult to believe. 

Due to a family member testing positive for Covid, my dad was unable to travel to visit us as planned, while the airline involved was able to change the flights completely free of charge, the Pension Catamaran were not. 

I called them directly two full days before date of reservation as soon as we realised there was an issue, the person I spoke to informed me they were unable to deal with anything related to changes and told me to call back the following day at 12 noon. In the meantime, I used the form available on booking to request a change of dates, which was subsequently refused and when I called I was told that it was too short notice and it was because I had made the reservation using booking.com that perhaps if I had made the booking directly with them, they might have been able to help me which I don´t believe for a second. 

As soon as I made the request for a date change, they charged me for the first night at the hotel. Their refusal to change the dates meant I cancelled what was supposed to be a four night stay forfeiting the 52euro cancellation fee.

Highly Disappointing - Client LOST

After spending six consecutive nights in Alberques, this little Hostal was a haven. I will definitely recommend staying there when walking the Camino del Norte. We had a pin neat room en suite, friendly staff at an affordable price. We found it easy to find after obtaining a map from info on the beach front. It is centrally placed to ammenities and tourist attractions.

Great

We were walking on the Camino del Norte and did have some difficulty finding this Hostal but once we did, we were not disappointed. Castro Urdiales is a rather large town with many tourists and people all around but the rooms were quiet. Despite no view of the water, bars and restaurants were near by. We only slept here one night but slept well. A comfortable, clean choice with a helpful front desk.

Comfortable, no frills but nice!

We loved this little hotel. The rooms are small and basic but immaculate and cleaned daily. The staff are friendly and helpful and the hotel is well located. It is only a few minutes walk to the port or the bus stop for Bilbao. The town itself is beautiful and lively. We will definitely be back. 

Great little hotel

After experiencing numerous hotels in Northern Spain in this price range and much cheaper that had surpassed expectations in every way this was a big disappointment.  From the outside it was hard to find and then we entered into a dark stark pokey lobby and our room could only just fit our twin beds and had no attempt at decoration, was dark and just lacking in any creature comforts.  The communal facilities are limited to a room with breakfast tables and chairs and not really appealing for breakfast.  Staff were helpful however and location was great for old town.  There is wifi but no parking.

Hostal Catamaran

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