Name: Hotel Lusitania
Address: Calle Oviedo 12 06800 Mérida,Calle Oviedo, Merida, Merida, Merida, 06800, Spain
Rating: 5

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

General

Non-smoking rooms

Family room

Shower/Bathtub

Bathtub

Wardrobe/Closet

Toiletries

Rooms

Wake-up service

Telephone

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Garage

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Casa de Mitreo

Portico del Foro

Los Columbarios

Amphitheatre of Merida

Archaeological area of Moreria

Interpretation Center Las VII Sillas

Basilica of Saint Eulalia

Pancaliente Mill

Badajoz Airport

Hotel Lusitania

Merida

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Unpleasant and unhelpful desk manager when we arrived with a booking problem. No attempt to offer any help or concessions. Free parking would have been available with my failed booking had we been there. He could not bring himself to offer even that.
 WiFi, window shutter not work . Not a pleasant stay.

Sad effort

Simple hotel with a good location near the Roman ruins. Has a parking cellar nearby. Breakfast is so-so, but this is to be expected in Spain. Would recommend this for 1 or 2 nights, but no more. Wifi worked fine, and check-in and out was OK.

Simple hotel in Merida town centre, close to Roman ruins

Excelent staff, reasonable private room, clean bathroom, and car parking for 10 euros. Skip breakfast here! it is not just a grand bargain, but it was a good stay. Excessiva relação preço/qualidade, mas cumpriu com o objetivo de dormir uma noite em Mérida num lugar razoável e decente.

No reservation

Nice hotel near the town centre, very friendly staff. Secure parking (garage) near hotel. A very good location for exploring Merida. We stayed there only one night during our trip around Spain and Portugal.

I would choose this hotel again.

Very good

We booked our stay on Booking.com a week before our arrival in Merida. It's 60€ a night for a triple room which is very cheap, and I guess you get what you pay for. 

We were going to arrive at 6am as our coach was overnight from Salamanca. The website said there was a 24-hour reception and we gave our arrival time as 6am so they could expect our arrival. 

We arrived at the hotel and the man on reception unlocked the door and asked us why we were there. We said we had a reservation which he did not believe but opened the door to allow us inside to the reception desk. A very cold welcome indeed.
Then he couldn't find our reservation on the system. I gave my resrvation details that he found.

He said that check-in was not until 1pm, pointing to my document. We explained that we knew check-in was not until 1pm but asked if we could just wait a few hours in the reception area in the communal seating, it would not be a problem. It was still very early and no cafés or bars were open at the time, but we had just had a night coach and there was nothing we could do.

The man repeated that check-in was at 1pm and "there is nothing I can do." He directed us to the main door and locked it after him! He had just thrown out 3 of his guests (3 young girls!) into the street, with no where to go. 

We were expected to sit on a bench nearby for a few hours to pass the time in the cold and dark after zero hours sleep, before a café would open where we could seek refuge. Terrible customer service, I was in shock.

Instead of doing something so ridiculous, we cancelled our stay at the Hotel Lusitania and made our way to a much nicer hotel on the Plaza de Espana that was extremely accommodating with a room available which we could access there and then. Not so hard is it!? 

We are so glad to have cancelled our stay here as it ruined the beginning of our trip. We did not get refunded the 60€ for our triple room but GOOD RIDDANCE! We had a fabulous time in a much nicer hotel, which was actually not much more expensive than this hotel. There we were treated like actual human beings, with respect!

We spoke Spanish, so the reception staff understood 100% what we were saying, as well as us who understood what he was saying, so there was no language barrier

Wold not recommend. Find a nicer hotel even if it costs a little more, it is worth it! I have never received such poor customer service, the hotel management should be ashamed.

Hotel Lusitania

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