from 12,385 ₽
Excellent
What was good
The food was good but the choice was much more limited than usual due to fewer guests as a result of COVID. There were no snacks available for the same reason. The service was very good though. The room was great. Ive stayed at this hotel many times and never had a problem with my room. The staff were great but i was told different things by different staff members about what the COVID rules were.
What was bad
The pool area and the the smoking terrace were closed at the same time for cleaning which leaves guests with nowhere to go. I accept both areas need to be cleaned but close one area at a time. Close one area for cleaning and when that area is ready and available for use then close the other area for cleaning. That way guests always have at least one area to use.
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Carrer de Horaci, 5, Can Pastilla, Palma de Mallorca
Location
Hotel Ilusion Calma & Spa Resort is located in Palma de Mallorca. This resort is located in 7 km from the city center. Guests can take a walk and explore the neighbourhood area of the resort — El Arenal Beach, Aqualand and Basilica of St. Francis.
At the resort
Guests can stop by the bar and the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Want to be always on-line? Wi-Fi is available.
The beauty and wellness services: a massage room, a sauna, a steam bath, a spa center and a doctor. Sports fans will be able to enjoy a fitness center, a gym and a table tennis area. Tourists who can’t live without swimming will appreciate a pool, an indoor pool and an outdoor pool. There are playrooms for children at the resort. They will be having so much fun that you might have to spend the evening with adults.
To book an excursion, consult the tour assistance desk of the resort. For the free movement around the city, the resort offers a transfer for you. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. There are other services available for the guests of the resort. For example, a laundry, car rental, a safe-deposit box and a concierge.
The staff of the resort will be happy to talk to you in English, Spanish, Italian, German and French.
Room amenities
Here’s what guests’ll find in the room to have a rest after a long day: a TV. The room equipment depends on its category.
Facts about the hotel
Year of construction
1969
Year of renovation
2017
Type of electrical socket
Type C
230 V / 50 Hz
Type C
(grounded)
230 V / 50 Hz
Number of rooms and floors
192 rooms • 5 floors
paid for separately
paid for separately
paid for separately
paid for separately
Check-in |
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After 14:00 |
Check-out |
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Until 12:00 |
According to the new law, under the All-inclusive system a hotel can offer a guest a maximum of 3 alcoholic drinks per day. Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Information about the type of meals included in the price is indicated in the rate details.
Extra info: According to the new law, under the All-inclusive system a hotel can offer a guest a maximum of 3 alcoholic drinks per day.
Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information.
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: from 1 November to 30 April: EUR 0.55 per person, per night, up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: from 1 May to 31 October: EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.
Cash transactions at this property cannot exceed EUR 2500.00, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.
Soft all inclusive service description only for period from 07/02/2025 until 31/03 2025.
Bar service: unlimited locally produced drinks available from 10:00 AM till 12:00 AM. All drinks consumed in the pool areas will be served in plastic glasses for safety reasons.
Restaurant working schedule:
Breakfast served from 08:00 AM until 10:30 AM, lunch served from 01:00 PM until 03:00 PM, dinner served from 07:00 PM until 09:30 PM. International buffet with a wide selection of meals.
Guests are requested to enter the Restaurant correctly dressed. Entry to the restaurant in swim wear, bare foot, without a t-shirt or wet is not permitted.
All inclusive service description 2025 from 01/04/2025 till 31/10 2025.
Bar service: unlimited locally produced drinks available from 10:00 AM till 12:00 AM. All drinks consumed in the pool areas will be served in plastic glasses for safety reasons.
Snacks: unlimited snacks available between 11:00 AM and 05:00 PM.
Restaurant working schedule:
Breakfast served from 08:00 AM until 10:00 AM, lunch served from 01:00 PM until 03:00 PM, dinner served from 07:00 PM until 09:30 PM. International buffet with a wide selection of meals.
Guests are requested to enter the Restaurant correctly dressed. Entry to the restaurant in swim wear, bare foot, without a t-shirt or wet is not permitted. |
In cash | By bank card |
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In the currency of the hotel — EUR |
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru |
Excellent
Based on 903 reviews from guests around the world
Cleanliness
8,9
Hygiene products
Location
8,9
Meals
9
Value for money
9
Room
9
Service
8,8
Wi-Fi quality