Name: Hostel Usturre
Address: Peña y Goñi Kalea 13, 1, San Sebastian, San Sebastian, San Sebastian, 20002, Spain
Rating: 4

Ticket assistance

Reception desk

General

Laundry

Luggage storage

Services and amenities

Breakfast

Common kitchen

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Pets Not Allowed

Pets

Location

At the hostel

Gros

San Ignacio Church

Zurriola Beach

San Sebastián Turismo

31 de Agosto Kalea

San Vicente Church

Plaza de La Constitucion

Alderdi-Eder Park

San Telmo Museum

Maria Cristina Bridge

Casino Kursaal

San Sebastian City Hall

Good Shepherd Cathedral of San Sebastian

Goikoa Palace

Basilica of Saint Mary of the Chorus

Tabakalera Donostia

Edificio de Correos

Naval Museum

Monte Urgull

Concha Beach

Donostia-San Sebastian Aquarium

Palacio de Miramar

El Peine de los Vientos

San Sebastian Airport

Biarritz Pays Basque Airport

Navarre Museum

Parque de la Taconera

Pamplona Cathedral

Park Antoniouti

Pamplona City Hall

Plaza del Castillo

Auditorio Baluarte

Plaza de Toros

Yamaguchi Park

Ciudadela

Hostel Usturre

San Sebastian

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked Uzturre over a month in advance, yet on arrival we discovered that they didn’t have a room for us. The receptionist didn’t tell us that, in fact he barely spoke to us for the over an hour he kept us sitting there, but we gleaned what was going on by listening to his conversations with other members of staff. In the end, when he finally bothered to explain, he said the best they could offer us were beds in a large shared room. We declined these and hastily booked a much much nicer hostel down the road. Not having much faith in his organisational abilities, we also emailed the contact we had to notify them that they had not supplied the room we had booked, and therefore not to charge us. 
The following day, we were annoyed but not entirely surprised to discover that we had in fact been charged. We immediately emailed again asking for a refund, and have so far been ignored for two days. We will contest the charge with our credit card, but would advise absolutely avoiding this place as not only is it disorganised but also fundamentally dishonest. 

Avoid. Disorganised and dishonest. 

We had to stay 1 more night in San Sebastián because our train didn’t run on a Sunday. Moved to Uzturre for what was a terrible night. Great location near beach, Boulevard etc and smooth check in process but was not a good choice for us. We had a room with double bed, facing onto the street with a balcony & very close to filthy kitchen lounge area. Understand this is a hostel but .... Double Bed uncomfortable, bathroom shower mouldy, out of toilet paper this morning, walls thin, very noisy guests - cooking and crashing around at 11pm but as it is a hostel so U 
kind of expected it. But wouldn’t stay there again. Cost us €50 - way too expensive for this place! Only good thing was we had to leave early to catch our train. 


Not a good choice

I found this hostel to be extremely underhanded and sneaky in all its dealing and I would not recommend to stay here at all....i made a provisional booking 6 months ago which i forgot about. i recieved no e-mail confirmation in the last 6 months and i was charged full rate when i failed to arrive...this is disgraceful...i rang 7 times to talk to the manager but they failed to talk to me...

hostel was more interested in money than talking to me....!!!!!

My worst hostel experience so far. Both bathrooms and kitchen were disgusting and we tried to touch as little things as possible. The beds were so loud that we expected them to break at any second. A lot of Hair from previous visitors did not make the beds much more comfortable. We actually bought our own sponges because the utensils in the kitchen looked horrifying. When complaining we were treated extremely disrespectful by the manager and there was absolutely no chance of compromise. Would never book again. We actually fled to another hostel for the last night which was MUCH nicer.

Never again!

To start with the pros of the hostel: the location is pretty good, especially if someone plans to travel by bus since the hostel is really close to the station. The rooms are quite big and the staff is helpful and kind. However, it is not the cleanest place on earth, and not the cheapest either. The beds squeak, so they can be super noisy sometimes. Reception is from 9am to 11pm.

Hostel Usturre

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