Name: Grand Villa Arugam Bay
Address: Panama Road, Arugam, Arugam, Arugam, 32500, Sri Lanka
Rating: 7

24-hour reception

Ticket assistance

Garden

Terrace

General

Laundry

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Location

At the villa

Arugam Bay Beach

Ampara Airport

Grand Villa Arugam Bay

Arugam

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I booked this hotel on Hotels.com. I needed to make a change and for some reason was not able to make on on the website, I contacted hotels.com to help me and they were not able to get in touch with the hotel. I then emailed the hotel as well as wrote them on Facebook.
I could not get in touch with them yet I can see that the messages were being read on Facebook. The owner called me to tell me the name changed of the hotel but that was all he said. 
When I arrived that night by myself the hotel had been sold and was a completely different hotel that was booked out. They told me this was happening a lot.
I then wondered the streets looking for a hotel and finally just got a refund from hotels.com.

Still taking reservations but not event open anymore

i stayed 3 nights very nice hotel and clean bathroom and toilet. the shops are in front of the hotel, and very nice staff, the breakfast was very taste. beach is near to the hotel, this hotel is closed the all restaurants

nice hotel

I booked this hotel in July and only read amazing reviews about the place. Something must have happened in August and still now though since what we were welcomed with is far from what I read in the reviews. The place is poorly maintained, nobody at reception most of time (I had to go search for the guy in a different shop outside to get water running in the shower). Toilet was missing toilet paper and everything in metal was extremely rusty (not great, even less when you travel with a 2yo daughter!!!) Bin only outside the room and very dirty since we arrived. I wouldn't stay here again.

Don't go!

Disgusting place with unfriendly staff. From manager, owner to room service does not even heard of the word hospitality. I have traveled with kids, my kids also feel the surrounded unfriendliness. They does not respond to any request from customers. Very bad place with poor facilities and impolite management.

Worst place I have ever seen

+ good wifi in the room

- host forgot our breakfast and we had to wait for 1 hour (we had breakfast somewhere else the other days and he didn't even ask why)
- the bathroom was very dirty and rusty, seems as cleaning means putting water in the floor and that's it
- no moskito net
- a/c and power went oft sometimes (the host said it was an intervention by the government but we saw him turning the a/c off before...)
- laundry was still smelly after the laundry service, one white tshirt was orange after it 
- the water was very strange (kind of orange, itchy) we assume they use filtered saltwater from the sea
- it was very noisy

Grand Villa Arugam Bay

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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