Name: Hotel Zest
Address: 17, Quintin Mawatha, Negombo, Negombo, Negombo, 11500, Sri Lanka
Rating: 4

Air conditioning

24-hour reception

Garden

General

Room service

Rooms

Laundry

Services and amenities

Restaurant

Meals

Free Wi-Fi

Free internet

In-room internet

Internet

Tour assistance

Tourist services

Parking

Location

At the hotel

Bandaranaike International Airport

Hotel Zest

Negombo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I didn't make it to my booking at Hotel Zest but after speaking to the manager I could only imagine how awful it would have been to stay. 
After some back and forth via email regarding the shuttle (he was saying it would cost $10, I was confused as to why because booking.com said it was free) I finally wrote saying to only pick us up if it was free, otherwise my husband and I would make our own way. I couldn't check my emails when I landed so someone kindly let us use their phone to call and see if he was coming. He said he'd be 20mins (the hotel is 15mins from airport) and it would be $10 because we had booked the room at a cheap rate. I told him it was ok and not to come because the airport charged the same fee and after a long flight we'd like to leave right away and get to the hotel. He agreed.
5mins later we're in the taxi and the driver calls the hotel to check directions. The hotel owner says he's at the airport (CONFUSED!). I spoke to him and tried to explain that we were already on our way to the hotel when he totally flipped out and starts screaming at me that 'we do not go to his hotel'. I stayed calm and thought maybe there was a problem with the language barrier and even offered to go back to the airport but he wasn't having any of it and kept shouting that we would not go to his hotel and wouldn't let me speak. I put the phone down. We spent the next hour looking for somewhere to stay which cost a fortune. I was fuming to say the least. 
I'm just grateful that I wasn't a woman traveling alone and that I did not arrive at the hotel and have this confrontation.

Hotel Zest

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Tourist services

Parking

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