Name: Heavenly Home Inn
Address: 14/16, Upper lake road, 22200 Nuwara Eliya, Sri Lanka, Nuwara Eliya, Nuwara Eliya, Nuwara Eliya, 22200, Sri Lanka
Rating: 7

24-hour reception

Smoke-free property

Newspapers

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Iron and board

Ironing

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Breakfast in the room

Common kitchen

Bottled water

Meals

Free Wi-Fi

Internet

Car rental

Airport transportation

Transfer

Free parking

Parking

Beach/pool towels

Pool and beach

Babysitting and childcare

Family/Kid Friendly

Kids' TV Networks

Kids

Pets Not Allowed

Pets

Location

At the hotel

Castlereigh Reservoir Waterdrome

Polgolla Reservoir Airport

Heavenly Home Inn

Nuwara Eliya

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is the second time I visit this place . We stayed one day here and the place is very clean and well maintained. There was a dog .it was very friendly.
This is Located 1.5km away from Nuwara Eliya town.
Food was very delicious.
The staff was really good and friendly.
Owner is very helpful and always assured our privacy without any disturbance.
I will recommend this place to spend the vacation with your loved ones.

For sure I will visit this place again😍😍😍😍

Share my experience

We stayed 3days here and the place is very clean and well maintained than expected with nice garden.
Located 1.5km away from town center and 5mins away from Lake Gregory.
Owner is very helpful and always assured our privacy without any disturbance. 

***If you wanna spend your holiday calm and quietly I’m highly recommended this place. 
Totally loved to stay there again...

P.S- You can have a glass of wine or a shot of whisky on terrace in the evening with the cold breeze glancing at misty hills...

Nice place with great hospitality...

This is a lovely homestay with old-fashioned decor. The room was large and had a mosquito net. Place is a short walk out of town. The bed had plenty of blankets and the shower was warm. We were very happy here. 

Large room

Was a bit hard to find off the main road. Needs a big sign. Room was large. Bit out dated with decor. Bathroom window did not shut so mosquitoes came into the room. Hot water in shower did not have enough pressure to come out of the shower head. Room was clean, large and comfortable. Wifi was spotty but was located in the room. About 15min walking distance from down town.

Convient to sleep

Stayed overnight on our tour of Sri Lanka. There are better places to stay in Nuwara Eliya.
The bedroom we had was small with no room for suitcases and very drafty. One blanket did not even fit the bed. Bathroom was ok and there was hot water.
Breakfast very ordinary, omelettes served were cold as was the toast. Jam fruit tea and coffee supplied.
Would strongly recommend you stay somewhere else. Do not stay here

Homestay to Avoid

The place is called Heavenly Home Inn in Nuwara Eliya, but seriously it is so far from 'heavenly'!  

When we arrived there, the first thing I noticed was that the owner has stated at her gate ‘Foreigners Only’! I personally found it very insulting.As soon as she met me, she asked me if I was a Sri Lankan, and where I live! 

When we went there, she said that she does not have Drivers’ Accommodation even though she promised me accommodation for our Driver, when I called her before booking her place. She said that she can give her Driver’s bed to my Driver. I was not happy but we were tired and thirsty so we ordered some tea/coffee without arguing.

We ordered some tea/coffee on payment as there was no tea or coffee making facility in the Family Room that we booked. After tea/coffee, we ordered some dinner out of the menu card that she provided us. 

After that, our Driver went to the car to collect his stuff and he has been told by the owner that he will be given the bed in a little while. About an hour went by but no bed had been provided to him and our driver was still in the car seated in the cold. Mind you, he started the journey at 8am and he had been driving until we came to Not so Heavenly Inn at 6.30pm or so. I spoke to the owner to ask her what was going on. She said that she does not have Driver’s Accommodation and if I need accommodation for the driver that I have to book/pay for a room! Then  she immediately changed her mind and asked me to be shown a  room saying that she has arranged the room for a couple that was to come the next day morning and that she can give the room to our Driver but not the bed because she can’t re-arrange the bed! I did not have any other option so I had to take it for my driver’s sake. It was around 7pm at the time and I could not simply make my driver stay in the car any longer as it was getting cold (Nuwara Eliya is the coldest place in SL and at the time it was getting to about 16C)

When I went to the bathroom to have a shower, the shower was broken and there was no hot water and the water was spurting out of a broken pipe.I had to call the Owner again to ask her how to use the hot water to have a wash. I had a 10 year old boy who was very tired and wanting to go to sleep after dinner! She asked us to have dinner as the plumber, she said, would take about an hour and a half to come to make the shower. She said that the previous guests have not informed her of the broken shower. (I questioned myself, why she did not check it after each guest!)  Then she changed her mind and said that there was a water cut on the previous day and when the water board has reconnected the supply, the water pressure was so great it had broken the shower! 

We sat to have dinner that we ordered from her out of the menu card that she gave us, but to our surprise they were all in ‘Take Away’ boxes with some empty plates replaced on the table. We ordered 2 Singapore Noodles, 1 Fried Rice with 3 portions of Chicken, and also a Cheese Omelette followed by 4 Ice Creams. The main meal was in boxes and the chicken curry with a piece of chicken each with some gravy were placed on small dishes. 
Apart from the that, she has also placed the small Elephant House Ice Cream tubs on the table and they were already melted! The food was so cold and we found it hard to eat but we had to eat as it was too late to go look for food with a 10 year old and also we were too tired and hungry as we started our journey at 8am. Then we noticed that the ice cream tubs were priced at Rs.35 even though in her menu card she said that each  cost us Rs.100 plus 10% service charge. I did not expect to have ‘Take ‘Away’ food when we have ordered out of a menu card. Not once she said that they will be in ‘Take Away’ boxes. She mislead us so badly for us to believe that she was cooking them for us and charged us a price we would have paid at a restaurant: Rs.4,040.00

Our son was so tired I had to put him to sleep without having a proper wash. The room was so cold and no heating as we expected since Nuwara Eliya is a cold place. There was a torn piece of paper on the door to say that if we need heating, we had to pay Rs.800.00 per night. The blankets given to us were smelly as they were neither washed nor have they been dry cleaned.

We were asked to wait to have a wash or go to the room that she has given to our driver who has already gone to sleep in the mattress put on the floor in the room because he was told that he can't use the bed!

We waited until 9pm when the plumber eventually turned up and supposedly made the heating but he asked us to wait for a further 30 minutes  to have a shower so that the water will be heated. We waited for a further 30 minutes but the water was not warm so we had to go to sleep without even having a wash as we were too tired and we wanted to have an early start the next day. There was not even basics  provided- no soap, but a little hand wash liquid! The bath tub was so dirty and it would have been appalling to get into it even if we had hot water!

We have already ordered the breakfast then, but after experiencing a cold dinner, I had to cancel it.

We had a very bad night/sleep in a very cold room and using dirty blankets as there was no other way. The windows could not be closed properly and the draft was coming in through the windows and it made the room colder. There was an eternal rattling noise all through the night coming through one of the windows since latches were broken.

I tried to speak to the Owner in the morning  before we left about our difficulties,  and she tried to give excuses for everything and said that she did her best

When I got into the car to leave, my driver said that the Owner unethically approached him with a promise of some regular work if he was able to persuade us not make a complaint or to put a bad review. I think this is very unethical. Our driver is loyal to us so he told me of the approach he has received from the owner. She has also told him that she has given him the room that she was to give us and if she did not give it to him, we would have had hot water. I don’t personally believe it as the room I booked was a Family Room and the room given to our Driver was a double room.

If you do not want to experience what we experienced, please do not go there. It is not Heavenly!

Heavenly Home Inn

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Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Parking

Pool and beach

Kids

Pets

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Additional information

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