Name: The Downtown Hotel
Address: Bridge And Frederick Street, Soufriere, Soufriere, Soufriere, 00000, St. Lucia
Rating: 7

Shopping on site

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

Ticket assistance

Gift shop

Express check-in/check-out

Terrace

Patio

General

Non-smoking rooms

Room service

Interconnecting rooms available

Fridge

Cable TV

Shower/Bathtub

Rooms

Iron and board

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Telephone

Iron

Services and amenities

Coffee/tea for guests

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer

Tour assistance

Tourist services

Bike rental

Karaoke

Recreation

Free parking

Free Parking on Premises

Parking

Business center

Fax and copy machine

Business

Beauty services

Beauty and wellness

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Hewanorra Airport

George F. L. Charles Airport

The Downtown Hotel

Soufriere

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I kicked this hotel for the location alone. There are many nehative reviews but I took the chance. The hotel is aged but it was spotless when I was there. The big 'hiccup' was that they advertise 18 rooms spread over 4 floors. The truth is all the rooms are on the 4th floor and there is NO ELEVATOR. If you have mobility issues, this is not the hotel for you!
Other than that, everything worked, staff were amazingly friendly (and helpful) and I would not hesitate to return.
After hours, there is security for the hotel and room access is restricted to main stairs only

Great location but all rooms on top floor and access by stair only

Our room (family room) was very large, with separate living room, and two bathrooms with showers.  Balconies and a nice view of the mountains.

First two floors of the building are a mall and offices, with hotel upstairs - our room was up four flights, and with no elevator, that meant significant effort getting our luggage up there (and back down when we checked out).  There is no dedicated parking.  Finding on-street parking for our rental car was not hard, but actually getting into the parking spots, with very narrow streets and sharp ditches between road and sidewalk, was sometimes challenging.

Staff were very nice, very helpful.  Note that there is no daily servicing of the rooms, so if you need something you go to the desk and ask for it.  Desk is staffed during the day but they are sometimes out for hours at a time, so you cannot predict when someone will be there; night guard is sometimes able to get things also, but doesn't always know where they keep everything.

Beds were comfortable, air conditioning worked very well, and there were just enough power outlets - I wish they had a few more, but there were enough.  Wifi, though free and without a login portal, was very bad quality, often slow or cutting out for a minute or two at a time.

Mini-fridge was broken when we got there, they replaced it promptly when we asked.  Second mini-fridge worked, but was quite small (so was the first) and weak: Things didn't really get that cold, and took a long time to get cold.  Small freezer compartment could not freeze water, even when set to maximum.  Sinks are small and very shallow, so you can't even fill a standard 16oz bottle with water - you cannot fit its mouth under the faucet.  We used a smaller water bottle we bought, to refill other bottles.  No microwave, but there is an electric hot water kettle.

Functional, affordable, in a good central location, lacking some amenities.

The hotel is dirty, no hot water,  no wash clothes.  Manager is never available.  She seems to avoid guest issues.  I would never recommend this hotel nor would I ever visit there again.  The only good thing is the location.  I would love to see an investor buy the building and renovate it.  It’s prime real estate.

This reminds me of the Bates Hotel

This hotel is one on the worst on the planet.  I would never recommend it.  The hotel is dirty smells terrible.  Stayed 9 days there.  No hot water, no elevator.  Management kept making excuses about the hot water. The floors looked like it hadn’t been mopped in years.  Do yourselves a favor.  Stay away from that place.  They won’t even consider a partial refund despite the inconvenience.  No security the main door stayed open so anyone can come up to the floor.  My daughter saw a homeless man trying to open doors.  There are beautiful places to stay in Soufriere but that is definitely not one of them.

On a scale of 1-10, 20 being the worst

The hotel staff are nothing but exceptional. So friendly and helpful.
Although showing its age, the hotel is clean and safe.
There is LIMITED FREE PARKING on the street and the ATM is not on site (3 ATM within a 1 minute walk).
The rooms are all on the 4th floor and there is no elevator so if you have mobility issues, this wont be the hotel for you

Not a 5 star but I will come back

We went into this blind as a last-minute destination but liked the idea of a hotel in the middle of Soufriere, St. Lucia, a tiny fishing village of roughly 7,000. The hotel itself was very quiet, even though retail was on the first two floors. There were a total of five flights of stairs to get to the rooms at the top. The rooms were average (but clean) but the view was spectacular. Well worth the extra $15 or so a night extra over the street side. Water pressure was great in the shower. We had a tiny fridge and a microwave. Only one set of dishes for a room with 2 double beds though. As usual, when traveling outside the U.S., there were no handtowels or wash clothes so bring your own!

Sea side view worth the steps

Nice hotel close to the bay. The rooms are huge and bright - I had a sea and Piton view. The staff were very friendly and nothing was too much trouble. The downside is there is no lift.  Lots of places to eat nearby too.

Perfect budget hotel 

Ok so there are some pretty high end and expensive hotels on this island but if you're like me and just need a decent, safe and clean place to rest your head then the Downtown hotel is perfect. Plus we had an ocean view! The staff although we didn't see too much of them during our stay were really helpful and polite. This place is in the heart of Soufriere town so really easy to grab something to eat, get a taxi/boat and there are a lot of tours to do close by.

Convenient

I picked The Downtown Hotel based on convenience and cost. This hotel is literally located in downtown Soufriere. It's walking distance to most shops, restaurants, banks and the waterfront. This was very important for me since I don't drive. 

I had the city view room. It was spacious and very clean (no pests). It's equipped with cable TV, a quiet A/C, fridge (only the freezer worked, but good enough for water bottles), microwave, and WiFi (however, a bit slow). The hotel staff were very courteous. Checking in/out was simple and fast. 

A few things to be aware of: There's stairs (no elevators for those with heavy luggage). The shower is elevated by a foot, so climbing in and out while wet was a challenge. Bring an outlet converter if you don't use European plugs. The balcony's glass door rattled throughout the night. I'm a light sleeper so this was the only issue for me. Also, it can get loud at times, but that's expected being downtown. 

The Downtown Hotel is the perfect choice if you're on a budget, need to be within walking distance to things, and/or would like to experience the local lifestyle.

Vibrant, Central & Affordable Hotel

Location: In the middle of Downtown Soufriere, it gets very loud so its hard to get good sleep, lots of restaurants to choose from, five mins walking distance form water taxi dock.

Room: Deluxe Room, City View. The room I received was much larger than I expected and has a great working TV, AC, fridge and microwave. It was maintained fairly clean, the bed was also comfortable and not to soft or firm. 

The only two problems I had with the unit was the bathtub was placed about 2ft above ground making it very difficult to get out when everything is wet. The balcony door/windows rattles loudly whenever any vehicle passes by thus almost impossible to sleep.

Service: The service was great. The reception will help you with  whatever you need if you just ask.

The Downtown Hotel

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