Name: Hitrental Old Town Apartments
Address: Brandgässli 9, Lucerne, Lucerne, Lucerne, 6004, Switzerland
Rating: 7

Elevator/lift

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Free Wi-Fi

Internet

German

English

Polish

Languages Spoken

Hiking

Recreation

No parking

Parking

Cycling

Sports

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the apartment

Lucerne Town Hall

Rosengart Collection

Jesuit Church

Chapel Bridge

Mill Bridge

Saint Peters Church

Lucerne Congress and Events Centre

Lucerne Arts Museum

Loewenplatz

Bourbaki Panorama

Glacier Garden

Lion Monument

Swiss Transportation Museum

Lake Zurich

Opernhaus

SIX Swiss Exchange

Paradeplatz

Bellevue Square

Fraumuenster

Helvetia Square

St. Peter Church

Grossmuenster

Zurich Town Hall

Kunsthaus Zurich

Lindenhof

Zurich Zoological Museum

Swiss National Museum

Zurich Zoological Garden

Zurich Airport

PostFinance Arena

Bern Rose Garden

Bear Pits

Untertorbrucke

Nydeggbrucke

Bern Town Hall

Berner Munster

Einstein-Haus

Zahringerbrunnen

Bern Historical Museum

Theater am Zytglogge

Bern Natural History Museum

Botanical Garden

French Church

Bern Art Museum

Hitrental Old Town Apartments

Lucerne

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Location - amazing! Located above a bar on the lakeside, with views over the lake, and town across the other side. We didn’t have a balcony but had large windows with radiators underneath them so happily sat with the windows wide open but still warm, watching the bustle below in the snow. Lovely! Central location a few minutes from the train and bus stations. The entrance to the apartment block is either via doorway at the back of a restaurant, or another at the back in a back alley. When we first got there we used the alley but after that we cut through the restaurant as is on the lakefront.

The room we had was very large with two bedrooms, kitchen, and large bathroom. Perfectly fine. It wasn’t quite ready when we got there but we were let in still, whilst they cleaned around us. It was lovely and warm which was great as it was snowing outside. Coffee machine which didn’t use. A nice touch would have been a welcome pack of basic food/drink like some apartments provide, but as we only really used the room as a base whilst exploring it was basic and fine. 

Loads to do in the area including a trip up mount pilatus, boat trip out around lake Lucerne, Xmas markets, walking, etc. lots of restaurants, bars, shops, and food options. We had the most amazing cheese fondue at the restaurant directly under the apartment. It’s quite open to the elements with good lake views and twinkly lights, pretty but cold in December so they gave us blankets, fake fur coats, and heated cushions which was lush! The area is expensive though, so be aware of this!

If I was to return to this area I would stay here again.

Great location, fab view!

Smallest room ever. Bathroom door hits toilet barley missing sink, squeeze past and close door in order to use toilet. Hand soap in sing smells disgusting. 
Front door nearly hits bed.
Telly on wall to right of bed facing end of bed, impossible to watch comfortably. 
500 fine if fire alarm goes off. Air vent over hop just blows back into room.
No bedside tables.
Only light switch by door, you have to get out of bed to turn it off.
Charge for fresh sheets or towels.
Size is less than the 15 sq.mtrs. the quote.
It is central and the shower was powerfull.

Small beyond comparison.

The apartment exceeded my expectations in its spaciousness, facilities, ease, and location, It had views of the river and the covered bridge! I got the family room with 2 bedrooms and it was huge with a wrap-around balcony. There were enough beds for 8 (2 bedrooms with double beds in each, then 2 sofabeds -doubles). The kitchen was full-sized, very well-stocked with all plating, utensils, knives, pots, etc. No spices, oils or foods- you bring your own.
The bathroom was HUGE and we had our own WASHER/DRYER in the room.  No instructions but you can always google, right?   I think this was only for this room because there were instructions to go to the second floor for laundry.
Keep in mind: The elevator only goes up to the 5th floor and then you have to walk to this penthouse suite. There is no AC; they had a fan in every room so it is not an issue. Unless you are always sweaty
It is in the middle of the town and 6-7 minutes walk from the train station.

Neg:   There are a lot of instructions to clean up after oneself that reminded me of AIRBNB but in the end, all I did was load the dishwasher and throw out the trash. Which was acceptable overall.

Huge aparthotel in the middle of town!

Spent a few nights here in July of 2022. Unfortunately, it was during the european heat wave, leaving us in a 3rd floor apt without air conditioning. They did provide us with fans, but for this spoiled American who is used to AC, they were barely adequate. Otherwise the site was functional and unremarkable except for it's location on the lake directly across from the church.

Adequate at best

The apartment was very modern and clean and had an excellent view of the clock tower. Although there was some difficulty getting the key out of the lockbox we managed to do so quickly. There was no A/C but they did have one stand-up fan (a second one would have been nice due to summer heat). The bed were nice and comfortable. The kitchen had all necessary amenities too. I do highly recommend they provide instructions in English on how to use the washer/dryer in the bathroom. Overall very nice location with lots of shops all around. Would stay here again.

Nice Lizett apartment

Bare minimum in the heart of Old City.

You get pretty much a bed, few utensils and an amazing location. 

There is no AC so it gets hotter than balls inside. Windows can't really be open either for sleep as restaurants below have tons of people dining till late. 
Bedding is horrible and borderline not usable pillows. There is no front desk, staff or anyone else really to help you in any way. Just some apartments in the old building smelling like a restaurant it shares with.
Bottom line - if you are ok with slumming with basic or less necessities right in the heart of the city then this place is for you. If you want even basic amenities then steer clear of it. Wish I did!

Bare minimum in the heart of Old City.

Really bad experience staying here. The location is great, and price ratio is good too; don’t get me wrong. It is just the customer service is very unhelpful. I tried to communicate with them through booking.com a few times, the reply is not particularly rude, but is definitely not polite either. The worst two points of staying here: first, you can’t store your luggage here after check out at 11; which is viewed as a major downside for a hotel. And the way they told you that they can’t store your luggage for you was rather impolite in my point of view. Second and worst of all, the cleaning staff continue disturb us before the check out time, keep knocking on the door, asking when we are leaving, before the check out time at 11. This behaviour is considered very aggressive and very inappropriate! Especially we’ve already told when she first knocked on the door that we will leave at 11. And after 10 mins at 10:45, she knocked again and aggressively, impolitely, wit this seemingly-wanted-to-kick-the-guest-our-attitude and ask us when we’re out of the room. And we had to emphasis we will leave at 11. This is just unacceptable. The worst place to stay ever. I really warn anyone who wants to come to Lucern NOT TO STAY WITH THEM.

Agressives staff and impolite attitude, DO NOT STAY WITH THEM.

We were at this apartment from 19 - 22 December 2019. It is a superbly clean and well kept place. The little kitchenette is well stocked with very high quality cookwares and utensils. They provide almost everything for you to whip up a decent meal if you decide to eat in. Its location is excellent, a short distance from the train station, and along the river where Chapel Bridge is. Shops are nearby and the city centre  or other interesting places such as the Lion Monument and the grand old church are easily accessible on foot. COOP Supermarket is around the corner and small cafes and restaurants are literally everywhere. Even below the apartment facing the riverfront is a restaurant, and numerous more can be found along the way. The cleaning lady at the apartment was cheerful and always smiling. Lovely place and beautiful surroundings.

A glorious Swiss experience

Situated about 10mins walking distance from the main rail station, this is a place which is slightly difficult to locate. You have no option of left luggage at this premises if you arrive in the city early and hence you'll have to use the slightly expensive lockers at the station. Apartments are the real definition of small and you'll find probably the smallest lift in the world there!! Having said all these it's in a nice location and provides you with everything in a tiny place and has value for money.. Good place to stay and enjoy beautiful Lucerne!!

Small but Enough!

Dear Reader, this is our comment and mail to the business chief. We’re shocked about such an annoying service in Switzerland and is not the norm! I lived many years in this beautiful city and thought never to find this speechless service:

“To start with my email i would like to thank you for being super rude to my partner who called you kindly today from the hospital to to raise some issues we have with our stay here so far. 
I am also impressed by your description on booking .com where you say the below: 

......I Only copy and pasted your own words.....:this is part of the guestbook:

Our administration team and especially Stephanie, Karina, Anna, Nadine handle all your requests and bookings with great care. Generally, we try to fulfill every wish and we’re keen to find an individual solution for everyone, because it is the only way we can achieve our top priority, to have satisfied guests. So don’t hesitate to ask anything and if it’s possible we will make it happen!”

Your information on booking .com is based on lies clearly as yes you do mention for an additional cleaning there is a fee BUT you dont explain that basically : we dont change towels and bed linen at all during your stay at all 
Also you describe this as an further feature on the booking .com... we travel very often , we have stayed in hundreds of hotels, and apartments however we never knew that offering someone a towel and a bed linen is an additional feature.  
We came in Switzerland for a very serious operation and if i knew that i would have to do everything on my own i would spend my almost 4000 euros somewhere else. 
And yes as we are trip Advisors expert influencers, we are doing the same business in Gran Canaria where we live we know that sometimes  the small things you can do to make a customer happy only if you want to .... So basically on your description on booking about yourselves and your administration team who fulfil your clients wishes you are big liars and this will be noticed clearly with screenshots, photos and all the documents we have to give an awareness to everyone who is looking to book your apartments. It is fair after all the way you have spoken to my partner on the phone by saying you have your own guides . 
Lies , lies as these are the guides you should advertise on the platforms with simple english 
1) we offer free washing machines but you must buy your own washing tablets
And upstairs there is a big sign which clearly says - see attached-

But then again inside the room on your booklet there is a page with the below message -see attached-

Perhaps you could explain us whats going on but again do not worries everyone will know with photos the way you are lying about your guides 

2) we will not give you new towels or fresh 

bedlinen for your stay with us unless you pay us more money .... 
its very misleading when you say : a cleaning service is offered with an  additional fee. You should be specific saying that we will not provide you with any additional towels no matter how long you stay with us unless you pay the extra cleaning fee.... 

Thanks a lot for your super friendly excellent customer service and what you did for us so far during these difficult times we are facing 
This is the most unpleasant customer service we ever faced so far in our travel experience and certainly not what we expected in Switzerland ....

And yes we promised Trip Advisor and booking.com they will have all the necessary details and photos .

Many thanks for everything 
Kind Regards
Mr Papadopoulos



Hitrental Old Town Apartments

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