Name: Panone Luxury Motel
Address: 5 km West of Kilimanjaro Airport Road, Kingori, Arusha, Arusha, Arusha, 0255, Tanzania
Rating: 6

Shopping on site

Computer

Air conditioning

24-hour reception

Smoke-free property

Security guard

Newspapers

Gift shop

Garden

Television in lobby

Express check-in

Early check-in

Late check-out

Pharmacy

Dryer

Fire Extinguisher

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Minibar

Rooms

Iron and board

Ironing

Laundry

Shoe shine

Hairdryer (on request)

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Diet menu (on request)

Breakfast

Cafe

Full board rates available

Half board rates available

Restaurant

Restaurant (buffet style)

Snack bar

Kitchen

Packed Lunches

Meals

Free Wi-Fi

Free internet

Internet

Shuttle

Airport transportation

Transfer

English

Languages Spoken

Bike rental

Barbecue grill(s)

Picnic area

Suitable for Events

Recreation

Parking

Free Parking on Premises

Event facilities

Fax and copy machine

Conference Hall

Business

Cycling

Sports

First Aid Kit

Beauty and wellness

Children's playground

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Individually packaged food

Health and Safety Measures

At the mini-hotel

Room amenities

Kilimanjaro International Airport

Arusha Airport

Panone Luxury Motel

Arusha

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

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2-beds

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3-beds

30-beds

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32-beds

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35-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Before going there I was told that It is the most luxurious hotel in Kilimanjaro. Well the price was nice since the season was not at its peak so I was lucky enough to get good deal. Nice super market down for usual stuff but still hotel or motel needs to upgrade their standards to meet the word Luxury

Average Experience

Stayed one night in this hotel due to flight delay. Generally is not the best place to stay. Did not like cleanness. Electricity and Wi-Fi were working with distractions. this hotel is only good for waiting a plane

Average Hotel

I stayed here 2 nights - first and last nights on my journey in Tanzania. I do not consider this a luxury hotel. It's a nice building, but better communication and organization would be nice. The big plus-- close to the airport, affordable, free airport transfer; Negative -- it is not luxury, poor communication among staff, poor organization.  

First night -- I had arranged airport pickup upon my arrival to JRO - no one was there; no answer at the motel. I had to take a taxi. At the motel the clerk spoke limited to no English. All answers were "yes" or "it is possible". Google translate is a wonderful resource. 

Breakfast was included in room rate, but with communication difficulties, I wasn't sure what I was going to get or what time of the morning. I did get breakfast - eggs, toast, juice, tea. 

Finally, I got to my room at the far end of a long hallway. Bed was comfortable, bathroom was huge; both rooms were poorly lit - I used my headlamp to see.  Remember to turn on the boiler before attempting a shower. 

On the second stay, I was more prepared for registration with a translator from the safari group driver, and an English speaking clerk (Nadia). We got our rooms(traveling back w 3 people). We got beers at the supermarket at the far end of the motel strip area,  and headed up to the roof top sitting area. Afterwards we headed to the restaurant on site in the parking lot - My Kitchen. We ordered soup and was told after 10 minutes of waiting only tomato was available. Ok. It took 50-55 minutes to get the soup - this was after stating we were leaving, and after I tracked down a person in charge. Poor organization, poor communication, poor service. Then we asked to have our chicken and fries delivered at the same time. I think it was 20 minutes after the soup. Ugh! Very frustrating. The first waitress after taking the order ignored us and never came back to let us know what was happening. Another waiter came to tell us about the soup. And then no further communication. At one point 4 staff people and the chef just left the kitchen. We did get the food and it was good but not worth the ordeal. 

My friends needed airport transport at 4 AM; after being assured that was no problem - they had no van driver and had to go looking for a staff member - eventually they found a driver!! I had to remind the clerk a couple of time that I needed the shuttle at 1100 AM. 

Comfortable but frustrating 

Got stuck at the Arusha airport for over 6 hours and our airline ( Precision Air ) send us to this motel for the night. It is only few minutes from the airport and we were so glad to be able to have a shower and bed too. Also surprising they still have a corner shop open for water, food etc in the middle of the night....

1* CHAIN AND NOTHING WRONG

Do not sleep there unless you have to: no working AC so the room is darn hot, no working Wifi, no mosquito nets, you need to get your room card scanned in the morning which you of course are not told to do so in the first place. So I was walking up the stairs next to the lady at the reception, running down again asking why you can't enter and THEN you get told your card needs to get renewed/scanned.

How does this even make sense as it was still before the official check out time? Breakfast preparation took 20 minutes even though I was only asking for one chapati to go which was already cooked and lying behind a glass vitrine. 

All in all not recommended and certainly not luxury as other guests have already stated.

Panone Luxury Motel

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